We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Basic”
Review of West End Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
West End Hotel
Ranked #127 of 489 Hotels in Mumbai
Reviewed 4 May 2017

On arrival this hotel seemed quite grand as the gentleman who was on duty to greet us outside the hotel had all the regalia on and looked very impressive. But inside this good impression wasn't reflected, although the hotel was undergoing renovation. The reception looked tired and unstylish. We were taken to our room by the lift operator. The room was spacious but dated and needed a refurb. But it was clean. We did not use the restaurant however we did go in the bar and had a pleasant surprise. The service was wonderful and when we ordered drinks we were given a load of snacks too which were constantly refilled. This was more like a five star bar, cosy with friendly clientele. Hopefully the rest of the hotel will be upgraded and more stylish when the renovations are complete.

  • Stayed: April 2017, travelled as a couple
    • Value
    • Location
    • Service
1  Thank Judijudge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (233)
Traveller rating
Traveller type
Time of year
Language

12 - 18 of 233 reviews

Reviewed 1 April 2017

Its one of the best hotels in Mumbai..have been a regular since the past 24 years,,when my kids were babies...its so central..the service is excellent..and its absolutely neat n clean..the food is sumptuous..and not to mention the. staff..right from the door man..the same staff was there for over 15 years...and it felt like home..when they welcome you

Room Tip: the rooms facing the back are quieter
See more room tips
  • Stayed: August 2016, travelled with family
    • Value
    • Rooms
    • Service
Thank savvy00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 March 2017

I stayed here after booking through Oyo rooms. I think they have separate offers for Oyo as my room had no coffee maker/ Dental kit (Which is mentioned in hotel website). Hotel has an old look but is reasonably clean. TV was positioned at right angle to the bed and this meant you had to lie down across the bed to watch it. Location is great and the breakfast was above average.

  • Stayed: February 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Jiv16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 March 2017 via mobile

Centrally located in the heart of south Mumbai the West End Hotel is well known for its service and food. The staff is very good & well trained. The interiors are not lavish but the service makes it up for all.

Stayed: January 2017, travelled on business
Thank Myblo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestEndHotel1948, General Manager at West End Hotel, responded to this reviewResponded 14 March 2017

Dear Guest,

Thank you for taking time out to review West End. All of us are delighted to know that your stay was a happy one. We are under renovation since October 2016, soon you will see new renovated hotel. Thank you for staying with us & looking forward to welcome you soon.

Yours Faithfully,

Arjun Ramani
General Manager
West End Hotel, Mumbai

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 March 2017

A historic and charming hotel in a bustling, central location of Mumbai. The service was very good, as was the food at the on-site restaurant. The rooms have ample space and are clean. The building has lots of character, which means it is older and lacks a lot of the contemporary touches of a luxury hotel, including fast, reliable wifi. But that's not the fault of the hotel, because it knows what it is. If you want the old city feel with close proximity to the pulse of Mumbai, don't hesitate to book here.

  • Stayed: January 2017, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Rich Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 February 2017 via mobile

This is old time favourite hotel, now needs maintenance and care but management is not willing to make a call. Old fashioned rooms, open electric wiring, building is more than 60 years old. Highly priced because of location. Nothing to appreciate.

Stayed: January 2017, travelled on business
Thank nawabvinod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 February 2017 via mobile

We stayed in West End hotel on our weekend trip to Mumbai from Pune. The location is good in terms of accessibility but not really a posh location. The hotel is old but very clean and well maintained. The rooms are not exactly as shown in pics - they have kind of old feel, few cracks on walls and furniture is old but clean. They do have balconies but very small ones. We booked two rooms with double bed but one room we got had twin single beds. Service is warm and friendly. Wifi is not free(!!!!!), they charge 300 rupees for 24 hours which is very high. Room service is good and quick. Over all good experience but seems we paid a lot more compared to what we were offered.

Stayed: February 2017, travelled with family
Thank Shahla S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Mumbai hotels
Marine Drive
Astoria Hotel
Astoria Hotel
#107 of 489 in Mumbai
233 reviews
Gateway of India
Grand Hotel
Grand Hotel
#136 of 489 in Mumbai
151 reviews
Marine Drive
Chateau Windsor Hotel
Chateau Windsor Hotel
#72 of 489 in Mumbai
496 reviews
Show Prices
Show Prices
Show Prices
The Sahil Hotel
#30 of 489 in Mumbai
465 reviews
Hotel Fortune
#327 of 489 in Mumbai
232 reviews
Malabar Hill/Peddar Road
The Shalimar Hotel
The Shalimar Hotel
#53 of 489 in Mumbai
668 reviews
Show Prices
Show Prices
Show Prices

Been to West End Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about West End Hotel

Address: 45, New Marine Lines, Mumbai 400020, India
Region: India > Maharashtra > Mumbai
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Restaurant Room Service Shuttle Bus service
Hotel Style:
Ranked #127 of 489 Hotels in Mumbai
Price Range: $114 - $242 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — West End Hotel 3.5*
Number of rooms: 80
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Priceline, HotelQuickly, TripOnline SA and Cancelon so you can book your West End Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
West End Hotel Mumbai

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing