I had booked a double occupancy Club Myra room at Mirador for me and my fiancee. When I called them to confirm my reservation, I was in for a shock.
They did not allow us to check-in citing hotel policy arguments. According to them, for couples it was necessary to furnish 'Marriage Certificate'. Whereas in their hotel policy it was specifically written that PROOF OF IDENTIFICATION is reqd for couples.
It was insane. We were ready to furnish our passports and other identity proofs but they simply did not show any sensitivity to the situation.
Now...Who carries their marriage certificate with them while travelling??? and even if they do, I think they should act responsibly and should have allowed me and my fiancee to check-in.
More than that they had the galls to suggest that I occupy the room and my fiancee can 'spend' time at the coffee shop!
To top it all off...they flatly refused a refund...forget about full..not even partial!! 8k down the drain..but lesson learned.
All other similar hotels (4-5 star) had no qualms about us checking in and we finally made a last minute booking.
Extremely impolite reservation manager. She does not know what Customer Relationship is.
For potential customers...PLZ DO NOT CHOOSE THIS HOTEL. They are out to rip out our wallets.
- Official Description (provided by the hotel):
- "The Mirador". Mumbai's finest & most preferred niche designer boutique hotel with 106 rooms crafted with comfort, adorned with elegance.. ... more less
- Reservation Options:
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- Also Known As:
- The Mirador Hotel Mumbai (Bombay)
- Mirador In Mumbai
- The Mirador Mumbai