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“The Hornby Diamond crafted by ITC Group !!” 5 of 5 bubbles
Review of ITC Grand Central

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ITC Grand Central
Ranked #13 of 439 Hotels in Mumbai (Bombay)
Certificate of Excellence
Pune, India
Level Contributor
118 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
“The Hornby Diamond crafted by ITC Group !!”
5 of 5 bubbles Reviewed 3 June 2012

In the 1770s, William Hornby, the then Governor, shifted his official residence to Parel.This area once dominated by Textile mills is now seeing redevelopment all over .
The remains of the Cotton mills can be seen ..
Location Heart of the Mumbai City as the name says Grand Central it is Central in location going to reach out to the business districts of South Mumbai.
Lucky to be Upgraded as some Promotions were happening, was there for 1 night which was not enough to experience this Grandeur.
Room was Great lot of pillows, towels, hand towels ...this is not an eco friendly hotel
but definitely a FRIENDLY hotel , had to attend a wedding reception at the Ballroom which was
great good music, good Service heard no complaints bar counter was rocking.
A GRAND place for Business or Pleasure .!!

  • Stayed June 2012, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Oyster_king007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
itcgrandcentral, General Manager at ITC Grand Central, responded to this review, 3 June 2012
Dear Guest,

Greetings from ITC Grand Central, Parel!!

Thank you for taking the time to share with us such a wonderful review on Trip Advisor.

We are glad that we could make your trip memorable. It is a continuous endeavor to offer our discerning travellers indigenous, luxury experiences through our commitment to quality service.

In keeping with ITC Hotels' philosophy of 'being rooted to the soil' and building hotels whose architecture is inspired by local history and culture, ITC Grand Central blends the old with the new and pays tribute to the Gothic architectural flourish of colonial ‘Bombay’.

ITC Grand Central is also a LEED Platinum Certified Hotel by the U.S. Green Building Council (USGBC)- an internationally recognized green building certification system that encourages and accelerates global adoption of sustainable green building and development. Thus conservation of resources and the protection of environment have always been an ongoing commitment.

We thank you for your kind words and patronage and look forward to your continued visits.

Best Regards

Hotel Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,570 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (365)
Date | Rating
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English first
Calgary, Canada
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 31 May 2012

We had the pleasure of staying at the ITC last November/December. Let me say this, the front desk staff, the waiters in all of the restaurants (and we went to 3 on site), the gyn & spa, and the chamber lad, including the laundromat, were all excellent. Their service is the ultimate in pampering. The concierge will also get you a SIM card for your phone. I believe, North American hotels have a lot to learn from this.
The hotel rooms are ultra clean, and very very spacious. I would stay at this hotel next time I visit Mumbai.

  • Stayed November 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank AS1315
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
itcgrandcentral, General Manager at ITC Grand Central, responded to this review, 1 June 2012
Dear Guest,

Greetings from ITC Grand Central, Mumbai!!

Thank you for taking the time to share with us such a wonderful review on Trip Advisor.

It is heartening to note that our services provided by the team were appreciated. It was our pleasure to have been of service to you. It is a continuous endeavor to offer our discerning travellers indigenous, luxury experiences through our commitment to quality service.

We truly value your patronage and we look forward to welcoming you back in your future visits.

Best Regards,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai, Maharashtra, India
2 reviews
5 of 5 bubbles Reviewed 27 May 2012

After having spent more than 100 night in ITC Grand Central during last year I still remain surprized by the standards offered by the Hotel. Really confortable and familiar with all the facilities to get a business trip more easy than possible. I can definitively suggest this place to any business man.

  • Stayed April 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank modhahetal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
itcgrandcentral, General Manager at ITC Grand Central, responded to this review, 29 May 2012
Dear Guest,

Greetings from ITC Grand Central, Mumbai!!

Thank you for sharing your recent experience with us on Trip Advisor. We are delighted to know that you had a pleasant stay with us.

It is our continuous endeavor to offer discerning travellers indigenous, luxury experiences through our commitment to quality service.

Thank you once again for your recognition and we look forward to the pleasure of your continued visits.

Best Regards,

Hotel Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 27 May 2012 via mobile

Having stayed at his hotel 3 time a year over the last 2 years I have to say I am always satisfied. I have only stayed at the Taj Bandstand one time and I prefer the ITC Grand Central for its location and good service. The Hotel is of the grand old style and the rooms not as modern as some but they are very comfortable and offer a range of luxurious items not offered on other hotels globally, at the rate they charge.  Numerous pillow options, scented towels for sleep time are some of the luxurious standards in this hotel. My only criticism would be the amenities seem cheap and not of the standard one would expect from a 5 star global hotel. I would expect L'occitane or similar amenities in the bathroom.

There are numerous excellent restaurants that  offer a good choice for dinner or lunc, and I particularly like the Kebabs and Curries restaurant.

I always book a room with access to the Point of View lounge on the 30th floor as it is an excellent place for meetings and also have board rooms for formal meetings. At night a selections of snacks are available and the service is always superb no matter the time of day.

Concierge is especially helpful with sim cards, flowers and whatever needs you have to conduct to conduct business in Mumbai.  

This is an excellent business hotel and I would recommend it to anyone looking for a 5 star business hotel in Mumbai.

  • Stayed May 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Lloydb73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
itcgrandcentral, General Manager at ITC Grand Central, responded to this review, 29 May 2012
Dear Valued Guest,

Greetings from ITC Grand Central, Mumbai!!

Thank you for taking the time to share such a wonderful feedback on Trip Advisor.

It is heartening to note that services provided by the team were appreciated by you; it was our pleasure to have been of service to you.

We take pride in offering our guests best culinary traditions. Our signature cuisines such as Kebabs & Kurries have been researched and refined to be a gourmet’s delight.

We are delighted to know that you prefer Point of View, our premium and exclusive lounge for resident guests staying in higher room categories offering a luxuriant retreat with breathtaking 360 degree views.

We have noted your feedback on the amenities and it been has considered to evaluate, our product offering for our guest & to address the same to ensure a seamless experience in the future.

We truly value your patronage and we look forward to welcoming you back in the near future.

Best Regards

Hotel Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Casarza Ligure
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 24 May 2012

After having spent more than 150 night in ITC Grand Central during last year I still remain surprized by the standards offered by the Hotel. Really confortable and familiar with all the facilities to get a business trip more easy than possible. I can definitively suggest this place to any business man in particular for the central position of the hotel permitting to reach any location in less time.
The personnel is competent and able to satisfy all request becaming in few time more than simple personnel but maybe friend.

Room Tip: Since 22nd floor above.
See more room tips
  • Stayed May 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Polentagrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
itcgrandcentral, General Manager at ITC Grand Central, responded to this review, 25 May 2012
Dear Valued Guest,

We thank you for your gracious compliments. We are delighted to know that you had a pleasant stay with us.

We are glad that we could make your trip memorable. It is a continuous endeavour to offer our discerning travellers indigenous, luxury experiences through our commitment to quality service. Do expect enhanced levels of commitment on every visit.

Thank you once again for your recognition and we look forward to the pleasure of your continued visits.

Best Regards,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
2,740 reviews
203 hotel reviews
common_n_hotel_reviews_1bd8 1,454 helpful votes
5 of 5 bubbles Reviewed 17 May 2012

We stayed in Sheraton in our first night in India. It was a great choice because Mumbai seems very chaotic and a little scary at first sight (and second too :)). When I looked the city from my room I felt that I was inside a bubble.
In the next days I dreamed about the Sheraton bathtub, potable water and the magnific breakfast that I had. This image of luxury was always with me during my travel.
The room was spacious with a great view of the city and the bathroom was huge, it had a large bathtub and a shower.
The breakfast had lots of variety: fruits, bread, natural juices, cheese.
We arrived from the Mumbai airport in great style, in a decrepit cab that made all the employers laugh. It was a funny moment that I will never forget.

  • Stayed August 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank HelenaGuerra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
itcgrandcentral, General Manager at ITC Grand Central, responded to this review, 17 May 2012
Dear Guest,

Thank you for taking the time to share with us such a wonderful review on Trip Advisor.

It is heartening to note that our services provided by the team were appreciated. It was our pleasure to have been of service to you. It is our endeavor to provide our guests with the highest standards of comfort and quality service to ensure a memorable experience.

The team joins me in thanking you once again for your patronage and we look forward to your continued visits.

Best Regards

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level Contributor
119 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 bubbles Reviewed 17 May 2012

9 months after previous visit, not much change, very good service, equipments have been upgraded in the gym (which is by the way very bright with natural night... don't feel like running in a cave!).
Will give 4 not 5 because:
- after 10 nights and a bill of more than 100K rupies setlled in the morning, I came back at the hotel to get my luggage and wait for my transfer to airport... I was denied a coupon for internet wi-fi for 1 hour, unacceptable, especially Im SPG Platinum...
- staff at the Dublin bar are not on par with the rest of the crew... too familiar, can't pour a beer properly, too busy to chat between themselves or watch cricket to attend to clients

  • Stayed May 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Frog_Singap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
itcgrandcentral, General Manager at ITC Grand Central, responded to this review, 19 May 2012
Dear Valued Guest,

Thank you very much for taking the time to post a review of our hotel as your feedback has been most constructive in allowing us to better our services.

We have noted your kind comments and appreciation of our gymnasium at Kaya Kalp-The Spa.

I have also taken serious view of the feedback on Dublin and the matter has been taken up personally with the team to ensure that our associates are given rigorous training. Please consider this as an exception to our normal high standards.

With regard to the Internet, we have Tier based Internet plan with various speed and rates. Also, guests can use their personal USB sticks to connect through select service providers. Post check out, internet access is not allowed due to security reasons. However, anticipating guest requirements and guest comfort is of utmost importance, therefore, we deeply regret the inconvenience caused to you unwittingly.

We look forward to your next visit and wish to serve you better.

Best Regards
Hotel Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about ITC Grand Central

Property: ITC Grand Central
Address: 287, Dr. Babasaheb Ambedkar Road | Parel, Mumbai (Bombay) 400012, India
Region: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#9 Business Hotel in Mumbai (Bombay)
#13 Luxury Hotel in Mumbai (Bombay)
#13 Romantic Hotel in Mumbai (Bombay)
#13 Spa Hotel in Mumbai (Bombay)
#22 Family Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): $$
Hotel Class:5 star — ITC Grand Central 5*
Number of rooms: 242
Official Description (provided by the hotel):
: ITC Grand Central, MumbaiITC Grand Central blends the old with the new, standing tall in the heart of the city. With its tower rising high into the sky, it captures the Gothic architectural flourish of colonial ‘Bombay’. The hotel offers a breathtaking 360 degree view of the city. A LEED Platinum Certified Hotel (USBGC), it is located in one of Mumbai’s leading business districts and is a few minutes ride away from key commercial and recreational centers.Dining& Recreation: *Kebabs & Kurries: An Award winning exclusive Indian restaurant offering cuisines of Royalty and Nawabs, rich in folklore and taste through a gastronomic journey of clay ovens, grills and simmering pots of delectable curries. *Hornby’s Pavilion: An all-day dining restaurant set in elegant surroundings, offers a pleasant rendezvous with warm sunlight during the day and cozy romantic setting during evenings. An international a-la-carte menu with traditional Indian favorites along with a delectable buffet spread is available for breakfast, lunch and dinner. *Shanghai Club: An authentic exploration of Chinese cuisine crafted by expatriate chefs. *Dublin- The traditional Irish Pub. ... more   less 
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Also Known As:
Itc Grand Central Hotel Mumbai (Bombay)

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