Friendly Service. Beautiful room and Victorian architecture in middle of busy Bombay. I stayed in this hotel with my sisters. They really loved it and we all enjoyed the beautiful lounge, breakfast and business center. The Business Center was amazing and the Manager was very helpful and accommodating. Sajiv? in Concierge helped my sister to find the GOLA ice, something special from Bombay which my sister grew up with rekindling childhood memories. The elevator design and mosaic flooring was so different from any other luxury hotel. It provided a personal touch.
Veronica was exceptional. I think she is a Lobby manager. She was attentive, professional and ready to attend to guests' needs anytime. She is ready to help guest and she is visible at the front desk every time you step in. It doesn't matter what ever challenge you may have: missing key, getting to the lounge, directions, explaining about the hotel and the service, she really takes pride in her work.More