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Reviewed April 3, 2018

Stayed here for a couple of nights and was blown away by the luxury this hotel has to offer. The rooms are spacious and have all the amenities of a typical 5* available.
Breakfast was included in our hotel fare, and it was definitely worth it - vast spread of cuisines and the chef were still flexible enough to take requests which weren't part of the buffet menu.
Extremely polite & helpful staff - there was some confusion regarding my booking due to which I was charged a no-show fees even though I stayed in the hotel, but the staff was prompt in offering help and reversing the charges.
Of course, all of this comes at high costs, but if you are willing to shell - highly recommended experience!

Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank 409hemantv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
itcgrandcentral, General Manager at ITC Grand Central, Mumbai - a Luxury Collection Hotel, responded to this reviewResponded April 8, 2018

Dear Guest,

Greetings from ITC Grand Central!

Thank you for sharing your experience at ITC Grand Central. I am really glad to know that you were looked after by my team and I take huge pride in them as they made sure that you have a memorable stay. Thank you for appreciating my teams effort, they will surely be very delighted to read your comment.

Do feel free to contact me directly for your future visits.

Looking forward to welcome you back at ITC Grand Central.

Warm Regards
Kerman Lalkaka
General Manager, ITC Grand Central

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 3, 2018 via mobile

Over all a very nice stay !! Hotel & restaurant staff took good care of hospitality, especially I appreciate very much for extra courteous approach from Veronica who guided me to the room and was very helpful.... I have been staying here since few years and would like to comment on bathrooms which needs an immediate upgrade considering ITC or a decent 5 star standards.

Date of stay: April 2018
Trip type: Travelled on business
Thank kunalp554
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
itcgrandcentral, General Manager at ITC Grand Central, Mumbai - a Luxury Collection Hotel, responded to this reviewResponded April 8, 2018

Dear Guest,

Greetings from ITC Grand Central!

Thank you for sharing your valuable feedback with us. I am really glad to learn that you have been enjoying your stay at our hotel. I have noted your observations regarding the rooms and assure you that necessary steps will be taken. Thank you for appreciating my teams effort, they will surely be very delighted to read your comment. Thank you for your kind words of praise.

Do feel free to contact me directly for your future visits.

Looking forward to welcome you back at ITC Grand Central.

Warm Regards
Kerman Lalkaka
General Manager, ITC Grand Central

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 3, 2018 via mobile

I and my wife checked-in the hotel and the first thing I noticed, "the room was not prepared for us". I had to request for toiletries which are generally provided in any 5 star hotel. The toilet was not clean properly which was not expected at all!! The items provided only for a single person, then I called up the hotel service and asked them to provide(towels, bathrobe, tooth brush, shaving kit, slippers etc.).
Only one complementary water bottle(you can't drink tap water in India) was provided initially, only 2 tea pouches( left by the previous guests) and a broken electric kettle. Breakfast: most of the items are from indian and south indian cuisine, i am not a fan of it, waiters are not courteous(quarrelling among each other infront of the guests and i noticed some unhyginic practices while serving the guests).The quality of the breakfast was not good, I felt sick after having the breakfast. The hospitality at the hotel was not impressive. The lights were off in the seating room(room behind elevators) around 11 pm. I would not choose to stay at the same hotel again. We had another trip to Mumbai on last January and we stayed at Taj Mahal Palace, it was really amazing experience and beyond comparison with ITC.

Date of stay: April 2018
Trip type: Travelled as a couple
Review collected in partnership with ITC hotels
1  Thank sumanch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
itcgrandcentral, General Manager at ITC Grand Central, Mumbai - a Luxury Collection Hotel, responded to this reviewResponded April 10, 2018

Dear Guest,

Greetings from ITC Grand Central.

Thank you for sharing your valuable feedback with us. It is disheartening to read your experience at our hotel. I have noted your observations and would like to assure you that we shall leave no stone un turned to re-establish our credibility with you.

I look forward to your next visit.

Warm regards,
Kerman Lalkaka
General Manager, ITC Grand Central

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Reviewed April 2, 2018

This is one of those hotels that fulfills all your desires. We stayed here for a prolonged weekend that we wish it would never end.

There is so much to do in this hotel that one doesn't need to go out:

- the KandK restaurant is one of the best we tried when it comes to Indian food.
- the View Point lounge and terrace at the last floor offers an amazing view and relaxed atmosphere.
- the gym/swimming-pool/spa are well set and the staff here are helpful and professionally friendly
- breakfast is amazing ...definitely try the signature dishes

THE HIGHLIGHT: the best moment was chilling - whiskey in hand - at the huge window from our 21st floor room. The unexpectedly spectacular and eclectic Mumbai skyline reveals itself amazing towards the west from there.

Room tip: as high as possible...towards west the skyline is amazing
Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank andreidoriang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
itcgrandcentral, General Manager at ITC Grand Central, Mumbai - a Luxury Collection Hotel, responded to this reviewResponded April 8, 2018

Dear Guest,

Greetings from ITC Grand Central!

Thank you for sharing your exquisite experience at ITC Grand Central. I am very delighted to read about your stay and glad that you had a memorable time with us. I take pride in our culinary offerings and I am more than happy to know that you enjoyed the food in our speciality restaurant and our breakfast buffet as well. The point of view lounge has been created to deliver the luxury and privacy while you can enjoy the view and it gives me immense happiness that you experienced the amazing view and had a great time. Thankyou for your appreciating comments for the team and your kind words of praise.

Do feel free to contact me directly for your future visits.

Looking forward to welcome you back at ITC Grand Central.

Warm Regards
Kerman Lalkaka
General Manager, ITC Grand Central

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Reviewed April 1, 2018 via mobile

V nice stay... enjoyed the hospitality of the hotel and staff ... especially sneha from guest relations was v v polite sweet and courteous... loves the stay and food and ambience.... smile on the every face of the staff is genuine and u reallg feel like u r at 5 star home.... ghanx again

Date of stay: March 2018
Trip type: Travelled as a couple
1  Thank amitm410
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
itcgrandcentral, General Manager at ITC Grand Central, Mumbai - a Luxury Collection Hotel, responded to this reviewResponded April 8, 2018

Dear Guest,

Greetings from ITC Grand Central!

Thank you for sharing your wonderful experience at ITC Grand Central. I am happy to read that you enjoyed your stay at our hotel. I am glad that you liked our service, food and ambience. Thank you for appreciating my teams effort, they will surely be very delighted to read your comment. Thank you for your kind words of praise.

Do feel free to contact me directly for your future visits.

Looking forward to welcome you back at ITC Grand Central.

Warm Regards
Kerman Lalkaka
General Manager, ITC Grand Central

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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