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“Good Property Poor Service”

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Comfort Inn Heritage
Ranked #156 of 454 Hotels in Mumbai (Bombay)
Chennai, Tamil Nadu, India
Level 6 Contributor
128 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
“Good Property Poor Service”
Reviewed 10 March 2012

The rooms were fine. They provide wifi access, which is too slow. I had not used the facility and used my own broadband.
The room service and food was bad for me. This is the only hotel in Mumbai I have found that cannot serve Jain Food. With great effort of explaining, one gets something that has no taste. Fortunately for them, I switched to only Bread and Butter. While ordering they say they would provide Bean Coffee, but they send Nescafe. You ask them food to be free from onion and garlic, they sent accompaniments that had onion and garlic.
The bathrooms in the room are having fixtures that support people with special needs, but I do not find access to room and washrooms designed to take care of that. I do not understand why to invest only in Baths.
A few people are very nice and extremely responsive. I must say his response has mellowed my feedback considerably.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PGSubra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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204 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (40)
Date | Rating
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india
Level 5 Contributor
87 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
Reviewed 9 March 2012

we had a business trip in mumbai & our place of business was in byculla.so a nice clean & quiet
place to stay in mumbai.the hotel was good to stay with comfort after busy schedules & travelling in mumbai.a clean place & well appointed rooms with good amenities like mini bar,internet,modern furnished bathroom,etc.overall nice hotel with moderate price in mumbai. where we get value for money in a 3* property.

Room Tip: view outside the rooms are not great so any rooms of superior category are good.
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  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank nitish99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pune
Level 6 Contributor
148 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
Reviewed 17 December 2011

Located adjacent to the historic Gloria Church in downtown Byculla, the Comfort Inn Heritage is a choice of discriminating tourists and the business traveller. While the surrounding area is a little downmarket and perhaps disconcerting, the hotel itself is spruced up and the rooms are modern and attractively appointed. There is a feel of efficiency in the place and the staff go out of the way to please.
A gourmet Hyderabadi restaurant - Nizams- is attached to the hotel and food can be ordered from there during room service. Breakfast and other meals are served in cheerful coffee shop adjacent to the lobby.
Wi-fi is efficient and available complimentary.
A nice place to return to at the end of the day.

Room Tip: All room have a general ambience.
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  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vayudoot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Picardie
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 December 2011

Good hotel, very near of domestic airport (20 min in the morning with fluent traffic)
Rooms are clean and confortable.
Food in restaurant is also very good.
Special thanks to the staff that take a good care of the guests
Best choice if you arrive in the international airport with a domestic flight early morning the day after.

  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cric999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chennai
Level 5 Contributor
87 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed 14 November 2011

This place is very secluded and quiet in the busiest Byculla , Mumbai and gives ample ambiance to do creative work. There are two restaurants providing tasty food. They provide tasty South Indian cuisine also. Courteous staff attend to every need.

Room Tip: Higher the floors better the ambiance.
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  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank VaidyanathanSuresh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chandigarh, India
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 November 2011

I visited Mumbai in September for some medical reasons. I stayed with my family for 20 days in Comfort Inn. The hotel ambience is soothing.. The rooms were big and nicely furnished. The service was great. The staff was very helping and I will be staying again there next week when I will be visiting Mumbai again..

Room Tip: Deluxe Room is best...
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  • Stayed September 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank abhishekk_chd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Delhi, India
Level 3 Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 5 August 2011

if you are travelling on business and want to stay near Mumbai south, then this could be an ideal location. Well connected, central, reaches fort, nariman point, VT and dadar in less than 20 min. Hotel itself is neat and clean in rooms, decent meals from Nizam restaurant serving Hyderabadi cuisine.
I felt it was a tad bit expensive, but what isn't nowadays.

Room Tip: comfortable beds. large room size.
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  • Stayed July 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Anil-from-Delhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Comfort Inn Heritage

Property: Comfort Inn Heritage
Address: Sant Savta Marg, Mumbai (Bombay) 400027, India
Region: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
Ranked #156 of 454 Hotels in Mumbai (Bombay)
Price Range (Based on Average Rates): $
Hotel Class:3 star — Comfort Inn Heritage 3*
Number of rooms: 96
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Also Known As:
Comfort Inn Heritage Hotel Mumbai (Bombay)
Mumbai Comfort Inn

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