Have stayed here before with pleasure and this time I brought an extended family group from four countries. The service was rough, from check-in to check-out. We arrived early--as we had advised them that we would--and the front desk staff was not only not accommodating but also testy and defensive. We have stayed at many Taj properties across India and I don't think I have ever experienced anything like this before. It was embarrassing and disappointing.
For the premium you pay to stay at a beautiful property like this, you should be assured of the famous Taj hospitality.
The other downside is that the cafe restaurant is serviced by slightly absent-minded staff for breakfast. Lunch & dinner service is a bit better, as it should be for the price charged. Service at their premium restaurant, Cinnamon, was perfect though.
There are many hotel options in Jaipur. Clearly this property isn't feeling very competitive. We will try other hotels in Jaipur now. Too bad, because the place is a lovely haven and very well-located.
- Official Description (provided by the hotel):
- Located close to the main shopping centre and historical monuments, Jai Mahal Palace is ideal for exploring the fascinating city of Jaipur. The majestic palace, a vast complex of regal rooms, pretty pavilions and charming colonnades set amidst 18 acres of landscaped gardens, traces its origins to 1745. The heritage palace has been painstakingly restored and recently refurbished to offer guests the exclusive experience of a royal lifestyle complemented by legendary Taj hospitality. ... more less
- Reservation Options:
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- Also Known As:
- Jai Mahal Palace Hotel Jaipur
- Hotel Jai Mahal Palace