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“Needs to improve”

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Royal Orchid Central Jaipur
Ranked #95 of 385 Hotels in Jaipur
Reviewed 29 February 2012

Very average hotel, only good location is the plus point. Was given Club room for 4200 per night which is not worth at all, (In email conversation they mentioned INR 3500 but while billing at Check out time they said NO it is 4500 only). Even though we made more than half of the payment in advance, till last moment they did not confirm where we have to check in as they shifted us to Royal Orchid, Tonk Road mentioning that they have a guest who could not check out at Central orchid due to ill health. Then again said plz come to orchid central. It was very confusing. This is not at all professional hotel. Never experienced such chaos in my any travel. A guest House next to this Hotel would be better i guess.

Breakfast was good except the fact that they were always short of juice glasses :))

When asked how you describe it as a club room, the management said because it has got a bath tub and more water suppl y...ufff... the Manager and the owner should first go and stay in a Club room of any reputed hotel then should name it accordingly. Room service and staff are really good but housekeeping is very inefficient. They need to improve a lot if they want to attract guests.

  • Stayed: February 2012, travelled as a couple
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Thank Shaalu A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royal Orchid C, General Manager at Royal Orchid Central Jaipur, responded to this reviewResponded 29 February 2012

Dear Guest,

Greetings from Royal Orchid Central, Jaipur!

Thank you for recent stay at Royal Orchid Central Jaipur and for your valuable feedback. We are extremely sorry for the inconvenience caused to you during your recent stay. The concerns highlighted by you are grave and our management team has looked into the matter. At Royal Orchid Central, we value our guests the most and we will take every possible measure to ensure that such remote incidents are avoided and you have an enjoyable stay. We look forward to welcoming you back at Royal Orchid Central, Jaipur and giving us yet another opportunity to meet your expectations.

Regards

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679 - 685 of 979 reviews

Reviewed 27 February 2012

This hotel is nearly brand new with both the positives and the negatives which go with that. It is clean and smart, but a little characterless and in my opinion still some teething troubles. We had bough a two night stay in a silent auction where the trip was donated by the Royal Orchid. So first off applause for them donating the trip. That said - actually booking the trip was a complete farce and despite having paid pretty much face value in the auction we were made to feel like we were trying to get something for free. People kept promising to call back and then never did, and our entitlement was questioned several times. Once we had cleared that up, we were made to feel very welcome when we arrived, but then silly things later came back to irritate, like the fact that we were told our evening meal had to be taken in one of the two restaurants and not the other. This was annoying because the menu was very small and having eaten there a couple of times we had pretty much exhausted what we like, and the other restaurant was priced almost the same, so it seemed to me to be a rule for the sake of a rule. Still. . . all this was fine and I would have rated the hotel higher, but. . . on our second night - a midweek night - there was a wedding in the hotel. The entire wedding party seemed to be staying on our floor - indeed for much of the time, the party seemed to be happening on our floor. We constantly had people knocking on our door by mistake, shouting in the corridor and generally being totally inconsiderate. You could argue that the hotel could do nothing about this, however when the party started and the music shook the entire building, making eating in the restaurant unpleasant I would argue they could. If I had been there on business I would have moved out the following morning I am afraid. . . you cant give some of your guests a good time, at the expense of all the others.

  • Stayed: February 2012, travelled as a couple
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1  Thank SeagullSteve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 February 2012

An excellent hotel with great service.Food is delicious with lot of variety including local delicacies ,service is amazing.you ask for anything people are ready to deliver with great pleasure and warmth.beautiful restaurant specially the Chinese food is authentic.in the evening one can have a look of the city from top.located in the mid of the city.rooms are small but nice & clean with all basic amenities.perfect place to stay with your family..special thanks to Mr. anoop and his crew.

  • Stayed: February 2012, travelled with family
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Thank 007sans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royal Orchid C, General Manager at Royal Orchid Central Jaipur, responded to this reviewResponded 26 February 2012

Dear Guest,

Greetings from Royal Orchid Central, Jaipur!

Thank you for your recent stay at Royal Orchid Central, Jaipur and your feedback. We are extremely delighted and humbled by your comments and this will only encourage us to work harder to provide you with quality service and hospitality. We are glad we could create some great moments during your stay with us and we look forward to welcome you back at Royal Orchid Central, Jaipur.

Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 February 2012

I was in town for a couple of days on business and given the reviews posted here, decided to try this hotel. Very frustrating place to stay in, especially if you are on a business trip. The hotel claims to have Wi-Fi, but for the 2 days that I was there, the Wi-fi certainly did not work, despite raising this to various people within the hotel. Despite being on a high floor, there were continuous barking of dogs outside the hotel until way past midnight. Housekeeping was poor; I had to call at least 3 times over a couple of hours before someone came to clean my room. The only saving grace was the quality of food and the bell-boy who went out of his way to help. Would I stay in this hotel again ? Definitely not....

  • Stayed: February 2012, travelled on business
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Thank Trent1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royal Orchid C, General Manager at Royal Orchid Central Jaipur, responded to this reviewResponded 26 February 2012

Dear Guest,

Greetings from Royal Orchid Central, Jaipur!

Thank you for recent stay at Royal Orchid Central Jaipur and for your valuable feedback. We are extremely sorry for the inconvenience caused to you during your recent stay. The concerns highlighted by you are grave and our management team has looked into the matter. At Royal Orchid Central, we value our guests the most and we will take every possible measure to ensure that such remote incidents are avoided and you have an enjoyable stay. We look forward to welcoming you back at Royal Orchid Central, Jaipur and giving us yet another opportunity to meet your expectations.

Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 February 2012

its an amazing place to stay,the food is great,service is far too good better than some of the 5star hotels.F&B, manager Mr. Anoop Is an excellent person,you can find him always there.The hotel provided us the Traditional Lohri pooja with panjabi Dhol and we enjoyed flying kites next day.Rooms are comfortable & clean.it is centrally located near by the railway station and bus stand.Perfect place to stay.

  • Stayed: January 2012, travelled as a couple
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Thank ustaad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royal Orchid C, General Manager at Royal Orchid Central Jaipur, responded to this reviewResponded 23 February 2012

Dear Guest,

Greetings from Royal Orchid Central, Jaipur!

Thank you for your recent stay at Royal Orchid Central, Jaipur and your feedback. We are extremely delighted and humbled by your comments and this will only encourage us to work harder to provide you with quality service and hospitality. We are glad we could create some great moments during your stay with us and we look forward to welcome you back at Royal Orchid Central, Jaipur.

Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 February 2012

We stayed at this hotel for 2 nights and the staff and service were excellent. They really cared about the quality of their service and always trying to not only meet but exceed your expectations. The food is amazing! This applied to all meals (including the breakfast). I'd recommend this hotel very highly to anyone traveling to Jaipur.

  • Stayed: February 2012, travelled with family
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Thank Amrita999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royal Orchid C, General Manager at Royal Orchid Central Jaipur, responded to this reviewResponded 21 February 2012

Dear Guest,

Greetings from Royal Orchid Central, Jaipur!

Thank you for your recent stay at Royal Orchid Central, Jaipur and your feedback. We are extremely delighted and humbled by your comments and this will only encourage us to work harder to provide you with quality service and hospitality. We are glad we could create some great moments during your stay with us and we look forward to welcome you back at Royal Orchid Central, Jaipur.

Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 February 2012

Nice Place. We reached here at 6 in the morning after a tiring days travel the earlier day. They gave us an early check in without any hassels. Service was quick and food is good. The bathrooms are clean and modern.

  • Stayed: February 2012, travelled as a couple
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Thank Bombai_Traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royal Orchid C, General Manager at Royal Orchid Central Jaipur, responded to this reviewResponded 21 February 2012

Dear Guest,

Greetings from Royal Orchid Central, Jaipur!

Thank you for your recent stay at Royal Orchid Central, Jaipur and your feedback. We are extremely delighted and humbled by your comments and this will only encourage us to work harder to provide you with quality service and hospitality. We are glad we could create some great moments during your stay with us and we look forward to welcome you back at Royal Orchid Central, Jaipur.

Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Royal Orchid Central Jaipur

Address: A/26 Sawai Madhosingh Marg | City Centre, Jaipur 302016, India
Region: India > Rajasthan > Jaipur District > Jaipur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
#37 Luxury Hotel in Jaipur
Price Range: $49 - $141 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Royal Orchid Central Jaipur 4*
Number of rooms: 70
Official Description (provided by the hotel):
The Royal Orchid combines world-class comforts with proximity to the city's business centres. The hotel is equipped with 70 state-of-the-art deluxe and club rooms that feature a host of amenities to make your stay pleasant and convenient- swimming pool, gym, travel desk, 24/7 Wi-fi connectivity, DVD/LCD TVs, tea/coffee makers, hair dryers, electronic safes and mini bars. What's more, when you want to pep yourself up, just walk into Pinxx, the 24-hour coffee shop to relax and indulge. ... more   less 
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Also Known As:
Royal Orchid Central Jaipur Hotel Jaipur
Royal Orchid Central Hotel Jaipur
Jaipur Royal Orchid Central

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