We arrived around 6am after an overnight train journey having booked the room in advance. They were supposed to pick us up from the train station but didn't turn up. When we arrived reception told us we needed to phone the mobile number for the pick up, however when we booked they didn't tell us this, or give us a mobile number to call! The room with the rate we were quoted was then not available, only a more expensive room. We were informed we would need to pay for for the night before we arrived aswell as the night we were staying if we wanted to use it from 6am. We had asked all of these questions over the phone before we reserved the room and the information was very different, we were told the room would be available to use from when we arrived and we only pay for the night we were staying overnight. We eventually agreed to discuss this with the manager at a more friendly hour. After several discussions with the manager we got a room at the pre arranged price for only the nights we stayed, but it wasn't a very pleasant experience.
Aside from the above, the room was very nice, we went for a non AC option and it wasn't too stuffy. The hotel is in a nice quiet side street, and there are good communal areas to sit and eat breakfast outside. If there hadn't been the issues with the room rate and station pick up I would have rated the hotel much more highly.
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