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“All you need”
Review of Hilton Chennai

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Hilton Chennai
Ranked #10 of 395 Hotels in Chennai (Madras)
East Grinstead, United Kingdom
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“All you need”
Reviewed 9 March 2012

I really enjoyed this hotel, rooms are very nice, resturants are great and the outside bar areas especially the roof top one with the swimming pool is great. fitness centre could be bigger but not a problem.

  • Stayed March 2012, travelled on business
    • Value
    • Location
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Helpful?
3 Thank Martin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHiltonChennai, General Manager at Hilton Chennai, responded to this review, 12 March 2012
Dear Martin W,

It is a pleasure knowing that you enjoyed your stay at Hilton Chennai.

Thank you for your kind feedback on our rooms, restaurants and rooftop bar. We look forward to welcoming you back, should your travels bring you back to Chennai.

Yours sincerely,
Roger Brantsma
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (215)
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Hamburg, Germany
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 March 2012

we stayed for 3 days in jan and later in feb for another 10 days in this hotel. towards the end of the stay we had a health emergency and the support and service of the staff day and night was outstanding.
all in all this hotel was an excellent one. the friendliness and service of staff was exeptionally good. the breakfast buffet outstanding. food at vasco's and qbar was great, the cooks in the qbar produced marvels out of the tandoor.

  • Stayed February 2012, travelled as a couple
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Helpful?
3 Thank ramkerala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHiltonChennai, General Manager at Hilton Chennai, responded to this review, 12 March 2012
Dear ramkerala,

We very much appreciate you sharing your experience at Hilton Chennai. We are indeed very pleased that everything worked out well after your health emergency.

Thank you for your compliments to the team and their hospitality. It is a pleasure knowing that you felt well looked after throughout your stay. We also appreciate your comments on our breakfast buffet, Vasco's and QBar. Our chefs are delighted that you enjoyed their tandoor offerings!

We hope that you will visit us again and look forward to welcoming you back in the near future.

Yours sincerely,
Roger Brantsma
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
132 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 28 February 2012

I was reluctant to write a rave review last time for fear of word getting out, nevertheless less I gave it a great write up. Low and behold it is now a busy hub for business and tourism.

Standards have not yet dropped, if anything they are higher with a new chef on board and the new restaurant open the choice is even better than before.

Rooms are excellent, big, quiet, fab beds and all mod cons
Only criticism would be the pay to use wifi vs free but it is not a high fee.

Wel, done keep up the good work

Room Tip: Rooms facing the courtyard are very quiet but you miss out on the fab views of the hustle and bustle...
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  • Stayed February 2012, travelled on business
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    • Cleanliness
    • Service
Helpful?
Thank GlobalCitizen2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHiltonChennai, General Manager at Hilton Chennai, responded to this review, 28 February 2012
Dear 2010Globalcitizen,

Thank you for reviewing us again, we are indeed most delighted that you enjoyed your stay just as you did last July!

We very much appreciate your encouraging feedback on the hotel. It is a real pleasure knowing that you feel our standards have been consistent and further enhanced by our restaurant Ayna and new chef. Thank you very much for this compliment.

We hope to see you back here again in the near future.

Yours sincerely,
Roger Brantsma
General Manager
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Lagos, Nigeria
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 18 February 2012

For business purposes I frequently visited Chennai the last 1.5 year. The Hilton is my favorite. The rooms are spacious and due to the quality beds it gives you the luxury feel a Hilton should give you. The bathrooms are great. Marble, separate shower, separate toilet and good size bath.
There are different restaurants with each its own atmosphere. Indian, Japanese or European cuisine. Even there is a BBQ restaurant on the roof. Quality of the food is very good and the staff is very willing to meet your personal requirements. Ask for the garlic pickle.. it is excellent!
In the bar every week there is life music and now and then bigger jazz/blues/rock bands play on the roof.

The downside? When you are keen on details, you can see the hotel has been build with some ‘Indian touch’. E.G. the fountain/waterfall at the entrance does not work or at heavy tropical rainfall some water flows into the bar/café. On Sunday afternoons the main restaurant is filled with families with children yelling and running around. Very lively indeed. But if you are into a more quiet Sunday brunch while enjoying your newspaper it is better to order room service. On the other hand, this is what you should do on a Sunday morning :-).

Another interesting thing about the Hilton Chennai (for the non Indian guests) is just around the corner. There are nice authentic streets with a wide variety of shops. Get a haircut, buy a coconut scraper or a sari, taste some fruit or just walk around to get a glimpse of daily life in urban India.

However, the reason of making this hotel my favorite is not the room nor the excellent wine selection or the swimming pool. It is because of the staff. With a rare combination of friendliness, warmth, punctuality and professionalism they make the hotel rise far above the average.

  • Stayed December 2011, travelled on business
    • Value
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Helpful?
3 Thank JoukeBriek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHiltonChennai, General Manager at Hilton Chennai, responded to this review, 19 February 2012
Dear JoukeBriek,

It is very much a pleasure to know that Hilton Chennai is your favourite hotel! We are delighted that you enjoyed your stay with us.

Thank you for your valuable feedback on our rooms, restaurants and especially your compliments to the staff, who I am proud to say, make an exceptional team.

We are pleased to inform you that the fountain in front of the hotel is working again and we have also addressed your other comments.

Thanks again for your feedback and we certainly look forward to welcoming you back on your next visit to Chennai.

Yours sincerely,
Roger Brantsma
General Manager
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Dublin, Ireland
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 4 February 2012

This is my first visit to Chennai/India. We went there for our friend's wedding. I was pleasantly surprise by the hotel especially when the surrounding area was filled with old buildings and road works. The reception area is very grand. The check-in was prompt and we decided to upgrade to a club room for an extra 300 euro. This include free Wi-fi (only one electronic device at one time) in your room, breakfast at the club room or the restaurant and happy hour from 5-8pm in the cub room which includes some hot food, snacks and alcohol. Our room is spacious and beautiful. Separate shower and bath and toilet which is nice.

We ate at the Indian restaurant on the first night. The food was nice but very pricey. We had three courses each with no alcohol and it costed 80 euro. The next day, we went for breakfast at the restaurant. There were a lot of selection available. Indian, some Chinese, continental and etc. They are only OK. The Chinese section is very poor. Happy hour at the club room was good. There were very friendly and attentive staff there to serve you. The hot food selection was not great though. The roof top Q-bar is very nice. I enjoyed having a drink overlooking the view of the city. But please put some mosquito repellent or else you will get a lot of bites!

The only complain I had was that, I enquired with the reception regarding the beauty salon at the hotel. It was listed in the hotel service folder that it is available on the 10th floor. I would like to have my hair done for the wedding which was at 10am. However, the receptionist told me repeatedly that the hotel did not have a beauty salon and when I asked them that it was listed in the service folder, they did not have an answer to that. If the management is reading this post, I will appreciate an explanation to that because it is misleading.

Overall, my experience with the hotel is very positive. If there is a remote chance of us going back to Chennai, I will definitely stay in this hotel again!

Room Tip: go for club room. all rooms are well insulated so no need to worry about noise level.
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  • Stayed January 2012, travelled as a couple
    • Value
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Helpful?
3 Thank evon47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHiltonChennai, General Manager at Hilton Chennai, responded to this review, 5 February 2012
Dear evon47,

Thank you for reviewing Hilton Chennai. I am very pleased that on your first trip to India, you stayed with us and enjoyed our hospitality.

We very much appreciate your feedback on our rooms, club facilities and food offerings.

With regards to the beauty salon, there had been initial plans to have one when the hotel first opened. However, the plans were changed to have it included with our spa, which is due to open in the near future. We sincerely regret that the beauty salon information had not been removed from our room directory during your stay with us but can assure you that this has now been rectified.

Thanks again for sharing your experience and we certainly hope that you will plan to visit Chennai and stay with us again in the future.

Yours sincerely,
Roger Brantsma
General Manager
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Washington DC, District of Columbia
Level Contributor
157 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed 4 February 2012

The Chennai Hilton is an excellent choice for a business trip. A welcome respite in a busy and crowded city. Staff were always seeking ways to make you more confortable. Everything spotlessly clean. Housekeeping excellent. Everyone responsive to any request.

  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WheelzUpGal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHiltonChennai, General Manager at Hilton Chennai, responded to this review, 5 February 2012
Dear Pat1225,

Thank you for your kind review of Hilton Chennai and especially for choosing to stay with us. We are delighted that you found the hotel a ""welcome respite"", a very important factor for all our guests when they stay with us.

My team works very hard to ensure the comfort and well-being of all our guests. It is a pleasure to know that our service contributed towards making your business stay a success.

Once again, thank you for making us your preferred hotel and we look forward to welcoming you back on your next visit.

Yours sincerely,
Roger Brantsma
General Manager
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Hamburg, Germany
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 January 2012

I stayed in the Hilton Chennai for 12 continous nights. As it was very close to Olympia technology park, this fits perfect for me.
I changed the first room they offered due to the strong smell of mold. After a previous check of another room, I was able to change within minutes. The new room was pleasant for the rest of my stay. One of my colleagues has had the same problem and was also able to change his room. I'm wondering this problem is still not solved, it was mentioned here last year.
The overall condition of my new room was very good, large sized room, bed and bath room. Enough space to store clothes. Very good laundry service. Very friendly service staff. Room was always clean and well prepared.
Very good food in Vascos restaurant. Only during breakfast I've seen some very different service qualities: One day staff was very attentive, other day nobody recognized me and I need to ask for tea and orange juice or others.
Pricing was average for business travellers but of corse much to high compared to standard indian restaurants.
Finally, I felt like at home: comfortable and secure.

  • Stayed January 2012, travelled on business
    • Value
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    • Cleanliness
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Helpful?
3 Thank 1nordlicht
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHiltonChennai, General Manager at Hilton Chennai, responded to this review, 1 February 2012
Dear 1nordlicht,

It is a pleasure to know that you enjoyed your stay after the initial inconvenience you experienced and that you felt comfortable and secure throughout your stay.

Rest assured that providing a consistent and high level of service for all our guests is very important to us. My team continues to work hard to uphold the high service quality expected of our hotel. Your comments on both the room and the restaurant service will be looked into and rectified accordingly.

Again, I am pleased that you enjoyed your stay in our hotel and thank you for your constructive feedback. We look forward to welcoming you back on your visit to Hilton Chennai.

Yours sincerely,
Roger Brantsma
General Manager
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Additional Information about Hilton Chennai

Property: Hilton Chennai
Address: 124/1, J.N.Salai, Chennai (Madras) 600032, India
Phone Number:
Region: India > Tamil Nadu > Chennai District > Chennai (Madras) > Guindy East
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Chennai (Madras)
#5 Business Hotel in Chennai (Madras)
#7 Spa Hotel in Chennai (Madras)
#9 Luxury Hotel in Chennai (Madras)
#12 Romantic Hotel in Chennai (Madras)
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Chennai 5*
Number of rooms: 204
Official Description (provided by the hotel):
Hilton Chennai hotel reflects the spirit of the city in a harmonious blend of tradition and contemporary style to create a memorable stay in Chennai. Strategically located near the main commercial, IT parks and business districts in Guindy, the hotel is within a 15 minute drive from the domestic and international airports as well as the Chennai Trade Centre. Onsite amenities include Wi-Fi, a fully equipped business center and meeting rooms to facilitate both small and large corporate gatherings. Experience global cuisine when you dine at any of Hilton Chennai's five bars and restaurants. Choose from authentic pan-Indian flavors at Ayna, or global cuisine at Vasco's, the all-day-dining restaurant. Indulge with a glass of wine at Vintage Bank, the hotel's trendy wine and cheese bar, and finally, visit Q Bar, the hotel's rooftop bar and grill for relaxing under the stars. The hotel provides easy access to the major shopping districts and tourist attractions such as the Guindy National Park, Marina Beach, old town of Mylapore, San Thome Basilica and Government Museum. After a long day, relax by the hotel's outdoor infinity pool or work out at the 24-hour fitness centre. ... more   less 
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Also Known As:
Hilton Chennai Hotel Chennai (Madras)

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