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All reviews suit rooms suite room summit group restaurant staff main market area top floor nice view rooms are excellent view from the balcony hustle bustle kanchenjunga peak excellent stay great hospitality hotel is situated courteous staff room service is awesome hotel
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Reviewed April 2, 2018 via mobile

We travelled 4 hrs from pelling to Darjeeling and was shocked to see the state of hotel.It is opposite if whatever is shown or told in reviews.
It seemed to be very dusty even curtains are not washed since years...The common toilet was stinking ...Nobody wants to pay for an unhygenic place..If basic things are not met how can one imagine of food made in such place.
Rooms were smelly...Summit has a good name and this hotel turned to be a nightmare...we were very upset as we had a tough time finding a new hotel...as i was not ready to stay there for a minute with my two year old kid.
I might have taken some pics of whatever I am writing here..but in a fury I forgot to take and was more focussed on getting a new hotel ...
Our money was wasted as we booked it prior hand for two days...was felt cheated.

Stayed: March 2018, travelled with family
Thank Tanya R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deepshikha-DS, Manager at Summit Grace Hotel & Spa, responded to this reviewResponded June 6, 2018

Dear Guest,

Namaste!

Thank you for your feedback. Please accept my sincere apologies for the inconvenience experienced by you during your recent visit; your experience has certainly been an aberration, not reflective of the hotel's service levels.

Please be assured that I have personally shared your feedback with our team and appropriate actions are taken to avoid the repetition of same. It is our utmost focus to provide our valued, discerning guests such as you a flawless and impeccable experience and we will ensure that you have a wonderful experience on your next visit. Please let us know if there are any other special requirements that we can assist in our best capacity.

Yours in Hospitality,
Sushil Pradhan
Unit Manager
Summit Hotels and Resorts
Reservations: +918388877888
info@summithotels.in

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 1, 2018 via mobile

We enjoyed a lot. Special thanks to Manjita Pradhan for his excellent hospitality. Shef, stuffs all are very good.

Internet was bad. Sometimes no internet. However l, hotel authority told it's because of weather.

Stayed: April 2018, travelled with friends
Thank Sanjoy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deepshikha-DS, Manager at Summit Grace Hotel & Spa, responded to this reviewResponded April 3, 2018

Dear Guest,

Namaste!

Thank you for staying at Summit Hotels & Resorts and for your valuable feedback.

It is heartening to know that you enjoyed your stay with us. I am glad that you liked our services & facilities provided to you by us. Your kind words about our associates not only delights me but also motivates us to serve our guest better and it gives me immense pleasure to share it with Manjita and she is happy to hear from you.

I extremely apologise for the inconvenience faced by the internet issues but due to the unpredictable weather in Darjeeling, there was network problem at the time of your stay.

We value your patronage & look forward to welcoming you back to the Summit Hotels soon.

Yours in Hospitality,
Hanuman Kashyap,
Unit Manager,
Summit Grace Hotel & Spa,
Reservations: +91838877888 / 9069956664
info@summithotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 31, 2018 via mobile

It’s a small decent property a bit far from the Mall Road. But, if someone wants to walk down to the Mall Road it’s a decent walk and will take about 25 mins.. or the hotel staff can arrange for a cab for Rs.150/- one side.

The moment we entered the hotel it had positive vibes, good aroma and pleasant girls who welcomed us with so much affection!
I would like to specifically mention about Ms. Manjita Pradhan who goes out of the way to help the guests with anything and everything. It was good to see her around and whenever she was busy with work and not there we missed her lovely smile! You have a long way to go Manjita! Wish you all success in life...
Not to forget... if you are lucky and have clear skies you can have a breath taking view of Mt. Kanchenjunga from the terrace!!

Stayed: March 2018, travelled with family
Thank Nidhi s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deepshikha-DS, Manager at Summit Grace Hotel & Spa, responded to this reviewResponded April 3, 2018

Dear Guest,

Namaste!

Thank you for staying at Summit Hotels & Resorts and for your valuable feedback.

Happy to hear that Summit Hotels & Resorts was associated in making your vacation a memorable one. It was a pleasure to have you stay with us. I am glad that you liked our services & facilities provided to you by us.

At Summit Hotels & Resorts, our effort is to offer an unparalleled hospitality experience to create delightful memories for our guest whenever they choose to stay with us.Your kind words for our associates in particular delights me and it gives me immense pleasure to share it with Manjita and she is happy to hear from you.

We value your patronage & look forward to welcoming you back to Summit Hotels soon.

Yours in Hospitality,
Hanuman Kashyap,
Unit Manager,
Summit Grace Hotel & Spa,
Reservations:+91838877888 / 9069956664
info@summithotels.in

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 29, 2018 via mobile

Room are very shabby & it's stinky alot as it's a very old property. Staff is very rude specially Manjita pradhan .No well come drink nor water , even after asking 4-5 times. Pls don't go on photos which is there on TripAdvisor as that pic is of their roof-top .Pls do check traveller photos. From out it's a old building . Where as u can try summit hermon that nice

Stayed: March 2018, travelled with family
3  Thank chiragshah1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deepshikha-DS, Manager at Summit Grace Hotel & Spa, responded to this reviewResponded June 6, 2018

Dear Guest,

Namaste!

Thank you for your feedback. Please accept my sincere apologies for the inconvenience experienced by you during your recent visit; your experience has certainly been an aberration, not reflective of the hotel's service levels.

Please be assured that I have personally shared your feedback with our team and appropriate actions are taken to avoid the repetition of same. It is our utmost focus to provide our valued, discerning guests such as you a flawless and impeccable experience and we will ensure that you have a wonderful experience on your next visit. Please let us know if there are any other special requirements that we can assist in our best capacity.

Yours in Hospitality,
Sushil Pradhan
Unit Manager
Summit Hotels and Resorts
Reservations: +918388877888
info@summithotels.in

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 26, 2018

Quaint hotel with nice staff, small dining room that could not accommodate all guests. Small but decent buffet. "Deluxe room was small and ours was very cold but the small floor heater helped. Not a great location.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Rooms
    • Service
Thank 386ernesth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deepshikha-DS, Manager at Summit Grace Hotel & Spa, responded to this reviewResponded June 6, 2018

Dear Guest,

Namaste!

Thank you for your feedback. Please accept my sincere apologies for the inconvenience experienced by you during your recent visit; your experience has certainly been an aberration, not reflective of the hotel's service levels.

Please be assured that I have personally shared your feedback with our team and appropriate actions are taken to avoid the repetition of same. It is our utmost focus to provide our valued, discerning guests such as you a flawless and impeccable experience and we will ensure that you have a wonderful experience on your next visit. Please let us know if there are any other special requirements that we can assist in our best capacity.

Yours in Hospitality,
Sushil Pradhan
Unit Manager
Summit Hotels and Resorts
Reservations: +918388877888
info@summithotels.in

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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