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Reviews (4,136)
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Traveller rating
3,503
464
102
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30
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All reviews al fresco excellent stay heritage property business trip would love to come back short stay great hospitality comfortable stay rooms are spacious keep up the good work special thanks special mention breakfast spread front office courteous staff the heart of the city food quality
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4 - 9 of 4,136 reviews
Reviewed June 13, 2021 via mobile

Many thanks for your cooperation yesterday & today.The Fresh Mango Cake was like a signature item and all the items in the Non-veg buffet were delicious & non-spicy-just as we had hoped they would be.Really appreciated the culinary experience.Even the buffet is always consistent and never ‘hit or miss’.

The customer service mindset of Mr.Anand Rawat of Lalit Loyalty department always stands out and thanks to him,I am really enjoying the program both dining out at Alfresco during& ordering in.

Date of stay: June 2021
Trip type: Travelled with family
Thank ceoworldofemg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dilip Mishra, General Manager at The Lalit Great Eastern Kolkata, responded to this reviewResponded June 27, 2021

Dear Guest,

Namaskar!

Thank you so much for your appreciative words and acknowledging our efforts. In these challenging times our team has been restlessly trying to create different experiences for esteemed guests like you, while adhering to the best of the practices of hygiene and safety. Anand Rawat has always been a great team member and is humbled with your feedback.

We reiterate our commitment of providing the best of the services. Me and my team look forward to welcoming you back with many creative culinary delights.

Warm regards

Dilip

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 7, 2021

Clean and safe place to eat breakfast, social distancing is maintained and all people're wearing masks. Good hospitality and warm services from all staffs. We'll come again for sure. We would definitely recommend this hotel. It has ticked all the safety precautions during Covid-19. Sanitizers could be found everywhere, Staffs wore face masks and plastic gloves 100% of the time.

Date of stay: April 2021
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank vargabd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dilip Mishra, General Manager at The Lalit Great Eastern Kolkata, responded to this reviewResponded June 10, 2021

Dear Guest,

Namaskar!

Thank you very much for sharing your detailed feedback about the hotel , staff and safety measures. We are always committed to provide the highest standard of safety, security to our guests. Specially during these challenging times, adhering to the best practices of providing well sanitized and safe environment to our esteemed guests, has been on our top priority.

Your appreciation and motivating words helps our team to go extra miles in providing the best of services. We look forward to your next visit .

Warm regards

Dilip

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 6, 2021

We had an awesome 3 days/2 nights stay at Lalit☺️ We booked with family and friends to celebrate my birthday and we really had a great time there.

Other than the amenities and the perfect view from our beautiful room, what we truly appreciated the most was the treatment we received from all the staff. They are so welcoming and everyone was smiling and greeting you, it made our stay really wonderful.

Also, thank you to the manager on duty (Chandra) he helped us a lot when we faced a minor setback. He even called the next day to check if everything was okay already.

Kudos to everyone and see you again soon

Date of stay: June 2021
Trip type: Travelled as a couple
Thank ashutoshk2021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dilip Mishra, General Manager at The Lalit Great Eastern Kolkata, responded to this reviewResponded June 11, 2021

Dear Mr Ashutosh,

Namaskar!

Thank you so much for all your appreciative words on this platform. We are grateful to you and your family for choosing our hotel on your Birthday and giving us a chance to showcase best of our product and services. Chandra our duty manager is humbled with your feedback.

We keep improvising our product and services to ensure our guests get the latest and the best.

Me and my team are all set to welcome you back again.

Look forward to your next visit.

Warm regards

Dilip

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 31, 2021

I had a 9 day stay in the Lalit, converted as a satellite covid facility by AMRI. Big spacious room. The service and attention was impeccable. They made food for me as per my taste and we're always available when required. Highly recommended.

Date of stay: May 2021
Trip type: Travelled solo
Thank Nibedita P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodney G, General Manager at The Lalit Great Eastern Kolkata, responded to this reviewResponded May 31, 2021

Dear Ma'am,

Namaskar!

We hope you are recovering well and all set to bounce back to normal life. We thank you for your appreciation about our rooms and services.

We look forward to welcoming you to our heritage hotel to relish our unmatched services and culinary offerings. Me and my team wishes you a safe and healthy life.

Regards
Dilip

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 28, 2021

Recently visited this amazing hotel. Had really comfortable & memorable visit. Their food tasted amazing and best part is they are maintaining all the protocols of Covid-19 in high standard. Staffs were humble and soft spoken. Professionalism & hospitality at its best.

Date of stay: April 2021
Thank rahuly200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodney G, General Manager at The Lalit Great Eastern Kolkata, responded to this reviewResponded May 31, 2021

Dear Guest,

Namaskar!

We thank you for choosing us and giving us an opportunity to serve you. Such feedback always motivates us to go extra miles to make all our guests experiences a memorable one.

We assure you of all efforts being put by our team members and we are all set to showcase our services and offerings while the state gets ready for unlocking process. Looking forward to your next visit.

Regards
Dilip

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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