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“"CITY OF JOY" Designed with style & service.”
Review of Swissotel Kolkata

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Swissotel Kolkata
Ranked #7 of 235 Hotels in Kolkata (Calcutta)
Reviewed 28 February 2012

Every month at least once I put up at Swissotel and so far the experience has really been good.If you want to stay closer to the airport nothing can beat this place with respect to staying, dining and wining.The hotel is uniquely stylish with dedicated non-smoking floors,restaurants,bars and rooftop-infinity swimming pool.Breakfast buffet is para 5star standard and the staff very hospitable.Concierge is very prompt with their assistance.Another feather to its cap is the location of city centre II, which indirectly caters all your needs from clothing, spa,movie or foodcourt.From the city its away but if you plan to leave a little early during the morning you would manage to book a bit of space for your travel to your destination.

Room Tip: Some rooms have jacuzzi and panoramic view.
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  • Stayed: February 2012, travelled solo
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Thank liljeet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marco S, General Manager at Swissotel Kolkata, responded to this reviewResponded 3 May 2013

Dear Guest

Warm Greetings from Swissotel Kolkata.

Thank you for sharing your kind words about your experience at our Hotel. It gives us great satisfaction to know that your stay has been one of absolute pleasurable. From our end we consistently endeavor to provide you excellent quality, genuine hospitality, and intuitive reliability in each aspect and contribute to make your stay with us gratifying.

We assure you that on your next visit with us, you will find the accommodation even more comfortable and services, a more elaborate blend of the finest of hospitality in the two great cultures of Bengal and Swiss. We look forward to a long lasting rewarding relationship with you and to serving you again. Owning guest loyalty through their experience is of utmost importance to us.

Once again we would like to express our gratitude for the encouraging and glowing comments. The support we receive is highly appreciated and we look forward to your support always.


Marco Saxer
General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,522 - 1,528 of 1,672 reviews

Reviewed 23 February 2012

Good hotel...slightly away from the main town. you will feel this is you are gonna travel by the local taxis. difficult to get taxis to get to this area at nights...as a hotel, very good and comfortable hotel.

  • Stayed: February 2012, travelled on business
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Thank Shonya_Pune
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marco S, General Manager at Swissotel Kolkata, responded to this reviewResponded 3 May 2013

Dear Guest

Warm Greetings from Swissotel Kolkata.

Thank you for sharing your kind words about your experience at our Hotel. It gives us great satisfaction to know that your stay has been one of absolute pleasurable. From our end we consistently endeavor to provide you excellent quality, genuine hospitality, and intuitive reliability in each aspect and contribute to make your stay with us gratifying.

We assure you that on your next visit with us, you will find the accommodation even more comfortable and services, a more elaborate blend of the finest of hospitality in the two great cultures of Bengal and Swiss. We look forward to a long lasting rewarding relationship with you and to serving you again. Owning guest loyalty through their experience is of utmost importance to us.

Once again we would like to express our gratitude for the encouraging and glowing comments. The support we receive is highly appreciated and we look forward to your support always.


Marco Saxer
General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 February 2012

stayed at swissotel for 5 days for business during feb.
location's really convienient, very near to airport, avoids traffic congestion.
rooms are spacious, clean, well maintained.
had complimentary breakfast which was surprisingly good and tasty unlike usual 5star buffets.
staff appeared courteous and helpful.
the concept of hotel attached to shopping mall & mutiplex is amazing, ideal for keeping family occupied and for relaxing & occuping time when free.
However there were some problems too.
The pool was a big letdown. seat cushions were smelly, hotel workers use the fire exit as their regular exit & there was a continuous parade of ppl walking to & fro, pool side service was really slow, had to rpt order twice & wait more than 30 min. had to take a shower & discard the clothes to get the mouldy smell out.AVOID POOL SEATS.
the sink has a tendency to get flooded. called room service once, next time did it myself, third time just removed the stopper.someone screwed up their design.
toileteries are pretty basic. get ur own.
all in all good hotel, facilities and good potential to become. would definately like to stay again but hopefully would have fixed some issues.

Room Tip: take room with view of airport rather than construction site next door.
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  • Stayed: February 2012, travelled on business
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Thank drmanish79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marco S, General Manager at Swissotel Kolkata, responded to this reviewResponded 3 May 2013

Dear Guest

Warm Greetings from Swissotel Kolkata.

Thank you for sharing your kind words about your experience at our Hotel. It gives us great satisfaction to know that your stay has been one of absolute pleasurable. From our end we consistently endeavor to provide you excellent quality, genuine hospitality, and intuitive reliability in each aspect and contribute to make your stay with us gratifying.

We regret the inconvenience caused to your related to the pool pacakge. We have taken note of the same and shall surely come up with a solution.

We assure you that on your next visit with us, you will find the accommodation even more comfortable and services, a more elaborate blend of the finest of hospitality in the two great cultures of Bengal and Swiss. We look forward to a long lasting rewarding relationship with you and to serving you again. Owning guest loyalty through their experience is of utmost importance to us.

Once again we would like to express our gratitude for the encouraging and glowing comments. The support we receive is highly appreciated and we look forward to your support always.


Marco Saxer
General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 February 2012

A good hotel with decent amenities and slightly less expensive than some other nearby 5 star accomodation. The shopping centre next door is a treat since so many business hotels in India seem to be located in areas that make a necessity.

  • Stayed: February 2012, travelled on business
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Thank Angela.redshaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marco S, General Manager at Swissotel Kolkata, responded to this reviewResponded 3 May 2013

Dear Guest

Warm Greetings from Swissotel Kolkata.

Thank you for sharing your kind words about your experience at our Hotel. It gives us great satisfaction to know that your stay has been one of absolute pleasurable. From our end we consistently endeavor to provide you excellent quality, genuine hospitality, and intuitive reliability in each aspect and contribute to make your stay with us gratifying.

We assure you that on your next visit with us, you will find the accommodation even more comfortable and services, a more elaborate blend of the finest of hospitality in the two great cultures of Bengal and Swiss. We look forward to a long lasting rewarding relationship with you and to serving you again. Owning guest loyalty through their experience is of utmost importance to us.

Once again we would like to express our gratitude for the encouraging and glowing comments. The support we receive is highly appreciated and we look forward to your support always.


Marco Saxer
General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 February 2012

This property is located just a short drive to the airport so ideal for short trips. It is located right next to City Center - 2 mall so this gives you a very good option to shop, watch movies, have hair cuts and massages (at mall prices rather than 5 star hotel tariff). The rooms are good and very business like. They also have some rooms with an outdoor jacuzzi which is cool. The roof top pool is magical and gives you an amazing view of the airport. The pool is not heated so cannot be used in the 3 winter months. The Gym is well stocked. The service is very good and staff are very courteous.

The most disappointing feature of this hotel is a lack of good dinning options. The 24 hour coffee shop Cafe Swiss does not offer a lot of choices and the buffet spreads are small compared to ITC Sonar or Hilton. Secondly since the hotel is located off the city other than the mall you will need transport to go elsewhere. I would recommend this place for short stays.

Room Tip: Choose rooms with the outdoor Jacuzzi for an additional cost
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  • Stayed: November 2011, travelled solo
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Thank Balaji17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marco S, General Manager at Swissotel Kolkata, responded to this reviewResponded 3 May 2013

Dear Guest

Warm Greetings from Swissotel Kolkata.

Thank you for sharing your kind words about your experience at our Hotel. It gives us great satisfaction to know that your stay has been one of absolute pleasurable. From our end we consistently endeavor to provide you excellent quality, genuine hospitality, and intuitive reliability in each aspect and contribute to make your stay with us gratifying.

We assure you that on your next visit with us, you will find the accommodation even more comfortable and services, a more elaborate blend of the finest of hospitality in the two great cultures of Bengal and Swiss. We look forward to a long lasting rewarding relationship with you and to serving you again. Owning guest loyalty through their experience is of utmost importance to us.

Once again we would like to express our gratitude for the encouraging and glowing comments. The support we receive is highly appreciated and we look forward to your support always.


Marco Saxer
General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 February 2012

First time I stayed on 30th October 2011 for 3 days and realized that its not so hunky dory as far as service goes, there were issues using attached Jacuzzi and other room service related issues. I was so disappointed that I gave a written complaint before checking out so before i left they gave me a free stay voucher to pacify me. I gave them another shot during new year eve 2011 and realized that certain things are in their DNA which are not going to change and they can definitely not be changed with a free stay voucher. I am not gonna stay there again by choice. Big name and brand falling way short on fulfilling the expectations.

Room Tip: Don't choose this hotel to save yourself from the task of choosing a good room in this hotel!!!
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  • Stayed: December 2011, travelled with family
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Thank Inderbir S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marco S, General Manager at Swissotel Kolkata, responded to this reviewResponded 3 May 2013

Dear Guest

Warm Greetings from Swissotel Kolkata.

It is our pleasure and our privilege to have you stay at Swissotel Kolkata recently, and we thank you for taking the time to share your constructive and comprehensive feedback.

We deeply regret the inconvenience caused to you. We truly understand your views and have taken cognizance of the same. We always strive towards providing our guests the ultimate experience in genuine hospitality and it seems, this time, we have fallen short of your expectations.

Please accept our sincere act of contrition. We look forward to providing you with the best possible service on your next visit.

Once again we would like to express our gratitude for the encouraging and beneficial comments and look forward to the pleasure of welcoming you again with genuine heartfelt service excellence.



Marco Saxer
General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 February 2012

We spent a week at the Swissotel in Kolkata and felt like royalty! We were there for our wedding reception. Our group had 5 rooms total and we all agreed it was a fantastic hotel. The service was so incredibly personal and absolutely amazing! The rooms were nice and big, very nice bathrooms with huge showers and all the amenities you'd expect for a great hotel. It is close to the airport and connected to a nice mall, so convenient if you need to get something or just pass the time. I would recommend it to anyone!

Room Tip: We saw rooms on both sides of the hotel, it didn't seem to make a difference.
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  • Stayed: January 2012, travelled with friends
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Thank Travelerjs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marco S, General Manager at Swissotel Kolkata, responded to this reviewResponded 3 May 2013

Dear Guest

Warm Greetings from Swissotel Kolkata.

Thank you for sharing your kind words about your experience at our Hotel. It gives us great satisfaction to know that your stay has been one of absolute pleasurable. From our end we consistently endeavor to provide you excellent quality, genuine hospitality, and intuitive reliability in each aspect and contribute to make your stay with us gratifying.

We assure you that on your next visit with us, you will find the accommodation even more comfortable and services, a more elaborate blend of the finest of hospitality in the two great cultures of Bengal and Swiss. We look forward to a long lasting rewarding relationship with you and to serving you again. Owning guest loyalty through their experience is of utmost importance to us.

Once again we would like to express our gratitude for the encouraging and glowing comments. The support we receive is highly appreciated and we look forward to your support always.


Marco Saxer
General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Swissotel Kolkata

Address: City Center New Town, Action Area 2D | Plot No. 11/5, Rajarhat, Kolkata (Calcutta) 700157, India
Phone Number:
Region: India > West Bengal > Kolkata District > Kolkata (Calcutta)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Kolkata (Calcutta)
#4 Romantic Hotel in Kolkata (Calcutta)
#4 Business Hotel in Kolkata (Calcutta)
#6 Spa Hotel in Kolkata (Calcutta)
#7 Luxury Hotel in Kolkata (Calcutta)
Price Range: $123 - $352 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Swissotel Kolkata 5*
Number of rooms: 147
Official Description (provided by the hotel):
Swissôtel Kolkata is one of the most luxurious addresses in the city of Kolkata which offers well-appointed leisure and business facilities. Boasting an under-one-roof concept, Swissôtel Kolkata has 147 contemporary guest rooms and luxury suites with spectacular Jacuzzis, four restaurants and bars, a fitness centre, a rooftop swimming pool, and over 1261 square meters of meeting space with the largest pillarless banquet in the city. The hotel is part of a new urban development with an attached mall featuring shops, restaurants and a multiplex cinema. Located in Rajarhat beside the IT hub, the hotel offers a distinct mix of leisure and business facilities, and is noted for its unique offering of Swiss hospitality and attention to detail. The award-winning rooftop Sky Lounge is the jewel of the hotel's three restaurants and bar, offering views over the city. An in-house nightclub with resident DJ attracts hip locals and guests alike. The sumptuous breakfast buffet offers a wide range of choices to energise your day.The business centre and two meeting rooms more than cover all your business needs. Over 1000 guests can be accommodated in cocktail/reception style in Bern, the largest pillar-free banqueting facility - and a team of event planners is on hand to help you hold the perfect wedding at Swissotel Kolkata. Swissotel Kolkata's alpine-inspired Purovel Sport offers you an exclusive ambiance in which to continue your exercise routine, with a fully equipped gym and a breathtaking infinity swimming pool on the roof.The hotel has separate smoking and non-smoking floors, there is free internet throughout except in the banquet areas, and secure parking is also available for your vehicle during your stay. ... more   less 
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Also Known As:
Swissotel Kolkata Hotel Kolkata (Calcutta)
Swissotel Kolkata India/Kolkata (Calcutta), West Bengal

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