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Reviewed July 20, 2021

I stayed at The Park for three days. The room I was given initially was a disappointment, but a shout-out to Sadya who changed it the moment I spoke to her. I loved the view from the room. It was vintage Calcutta!
The Park is all about its location. The evening walks on Park Street, with all the famed Calcutta street food at hand left me very happy. The shopping hub of New Market, eating joints of Park Street like Peter Cat, Flury's etc are incredibly accessible.
Would love to stay there once again.

Date of stay: July 2021
    • Rooms
    • Cleanliness
    • Service
Thank Anumitac5
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Pramode Bhandari, General Manager at The Park Kolkata, responded to this reviewResponded July 29, 2021

Dear Guest,

Thank you for sharing your feedback. Sadia would be delighted to know that she could make a difference to your stay.

We look forward to hosting you again.

Warm Regards,
Pramode Bhandari,
Area General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 19, 2021 via mobile

Starting from an unsmiling receptionist to the shaky plumbing to d nerve racking experience at d buffet....it all speaks of a slow rot setting in d Hotel. Saying this confidently as had spent almost ten months in d Hotel in 2017-18 courtesy d Airline.
The Hotel seems like an unhappy place now. The saving grace is hard working staff in house keeping. Buffet was a mess with guests waiting for plates & dish holders waiting for refill. D buffet floor manager was running around blaming d Chef!! Lot of nervous energy & anxiety in d buffet staff creating an unpleasant atmosphere and an inefficient way of working.
Stop d rot, pl

Room tip: If travelling by air look for hotels in New Town.
Date of stay: July 2021
Trip type: Travelled on business
Thank spicebirdy
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Pramode Bhandari, General Manager at The Park Kolkata, responded to this reviewResponded July 29, 2021

Dear Guest,

At the outset, we are deeply saddened to hear about your experience. We sincerely apologise for the inconvenience caused to you. The Park, Kolkata is an iconic hotel and offers intimate, efficient and highly differentiated services for all our guests. We engage with some of the brightest hospitality professionals as Team members. Our Team Members always go the extra mile to offer, warm, courteous and hospitable services. However, as I can see we have not met your expectations this time and we are deeply disheartened about the same. We request you treat this as an incident in isolation and assure you that this will not be repeated in the future. We have taken several corrective measures and also spoken to the team about the same.

We also sincerely apologise for the inconvenience caused to you at breakfast and assure you that we are taking adequate measures to rectify the same. We request you to treat that morning situation in isolation as a one- off case.

While we cannot undo your previous stay experience, we assure you of better services in the near future and look forward to hosting you again.

Warm Regards,
Pramode Bhandari,
Area General Manager.

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Reviewed July 13, 2021 via mobile

People were going crazy and said it's the best property to stay in town and I went there because of that, but, from check in till morning it's the worst experience I have ever had with a so called 5 star Hotel.
Check in took atleqst half n hour and kept on waiting. First the room which was booked they said is getting ready. I mean really. It's 8 pm in the night and the room is not ready. Considering the fact the guy gave an upgrade stating it's a Suite. Relaxed with it came to the room and guess what, the lights of the room were not working. Had to call the technician. He took good 20 minutes to fix and later I came to know that the TV of the bedroom is not working. He took again 15 minutes to fix it. Done with this when sat in the living room of the suite to have drinks and dinner, saw that the TV of the same as well was not functional. I mean wow. Called reception and the technician took half n hour to come and later to fix it He took 1 good hour. Are you guys really serious about your property or its just the Legacy of the name is going on and you don't care about your rooms being a 5 star.
The only thing good was Food and it was very nice. So many Spider Webs in the room and so dirty walls I can't even imagine. Have attached one or two pics.
Guys please grow up and change the star to 3 or 2. You guys really need to work hard on your rooms and your staff and If you can't then I am sorry to say but you guys can't be a 5 star Hotel or this is a kind of joke.
Not worthy to stay if the hospitality is not good.

Date of stay: July 2021
Trip type: Travelled on business
1  Thank anubhavm180385
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Pramode Bhandari, General Manager at The Park Kolkata, responded to this reviewResponded July 30, 2021

Dear Guest,

Thank you for sharing your feedback. We apologise for the inconvenience caused to you. it seems to have been a series of misgivings which we are extremely empathetic towards the same. We have had a series of discussions with all our concerned teams and corrective measures at all points are being taken.

We have a team of the finest chefs in the city and they endevaour to make each meal a memorable one for all our guests. We are glad this was to your liking. We hope you would give us another opportunity to serve you better. We look forward to hosting you again.

Warm Regards,
Pramode Bhandari,
Area General Manager.

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Reviewed July 8, 2021 via mobile

It was a very pleasant visit. The location is fantastic. The staff is very friendly and professional.
The room I stayed was spacious.
Even during such tough covid periods the hotel is following all the protocols.
Their hospitality and ambience is great

Date of stay: June 2021
Trip type: Travelled on business
Thank Dream14552179662
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Pramode Bhandari, General Manager at The Park Kolkata, responded to this reviewResponded July 29, 2021

Dear Guest,

Thank you for sharing your feedback and appreciating our location.We are glad that being in the heart of the city- downtown Park Street could be helpful to you.

We look forward to hosting you again.

Warm Regards,
Pramode Bhandari,
Area General Manager.

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Reviewed July 6, 2021 via mobile

A fun place to be, worth the price. Food is excellent. Ovarall rating 10 on 10. Party in tantra, roxy. In terms of rooms they are spacious.
Great hospitality and the staffs are very helpful.
My check in was smooth and I my first stay at Park was great.

Date of stay: July 2021
Trip type: Travelled on business
Thank Dominic S
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Pramode Bhandari, General Manager at The Park Kolkata, responded to this reviewResponded July 29, 2021

Dear Guest,

thank you for sharing your feedback. We are delighted that you visited Tantra and Roxy, which are a few of our many signature entertainment and nightlife options in the hotel.

We look forward to hosting you again.

Warm Regards,
Pramode Bhandari
Area General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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