Trust all of the poor reviews on this hotel and avoid. I wasn't even going to leave reviews for the hotel because I guess I got what I expected after reading all of the other horrible reviews, but decided to ignore them and try the hotel out for myself. But I have changed my mind after being treated poorly by Irena, the manager on duty. We left a night early due to the horrible hotel condition, but unfortunately we left a very pricey shampoo/cond set. I called Tues night and the lady that answered was very nice and said she would get it and leave at the front desk for our friends to pick up the next morning. She said if I didn't hear back from her, everything was fine and they would be at front desk. When I called the next morning the set couldn't be found, and I was told I would get a call back within 30 minutes, but I did not receive it. I finally got a call this morning and was told that they could mail the set to us. A little while later the manager on duty, Irela, told me they will have to send the set COD. I will admit, this upset me bc we were told by a staff member that the set would be up front for pick up yesterday, and that did not happen. Irela immediately changed her tone and rudely told me that it wasn't her or her staffs fault that I left the set. I understood it wasn't their fault, and started to explain to her that we were already told by her staff that it would be ready for pick up, but she kept interrupting me, and when I raised my voice and asked her to let me finish, she HUNG up on me. I called back and she told me that I will not talk to her that way, and she hung up on me again. After that, I called many more times with absolutely NO answer from the front desk. I immediately called Choice Hotel customer relations to report her rude and poor customer service-- after I explained what happened the CSR put me on hold to call the manager on duty, Irena. She informed Choice Hotel customer relations department that they will not be doing anything to help with our complaints. The staff was completely rude. It took us over an hour Monday morning to get fresh towels after I asked three separate staff members that were cleaning rooms on our floor. They all had headphones on so I had to literally flag them down to get their attention, and then when I asked for something they would roll their eyes. The tub and bathroom was filthy and smelled like urine. There was no water pressure, to the point where it wouldn't even wash the soap from our bodies. The tub wouldn't drain properly so we couldn't even take a bath because of old standing shower water. I could go on and on--- There is a difference between a cheap hotel, and an outright filthy hotel.
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- Also Known As:
- La Quinta Inn Gulf Shores Hotel Gulf Shores
- Gulf Shores La Quinta
- La Quinta Gulf Shores