We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (862)
Filter reviews
862 results
Traveller rating
411
227
133
54
37
Traveller type
Time of year
LanguageAll languages
411
227
133
54
37
Show reviews that mention
All reviews bunk beds full kitchen bahama bobs room was clean brett robinson half bath enjoyed our stay love this place last minute trip beach trip great place to stay great trip hotel room living area beach access restaurants and shopping ocean front
Filter
Updating list...
123 - 128 of 862 reviews
Reviewed November 5, 2017

The rooms were nice and roomy. They were clean. The Hotel staff came in each day. They emptied all the trash, replaced towels, etc. It's like staying in a condo, but you have the convenience of a hotel! The office staff was very nice. The office is open 24 hours a day. We arrived late at night, so that was great for us for late check-in.

Stayed: October 2017, travelled with family
Review collected in partnership with this hotel
Thank H9192ULkarenk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brett_robinson_al, Manager at Phoenix All Suites Hotel West, responded to this reviewResponded November 7, 2017

Thank you for the 5 star review!!! We are happy to hear that you enjoyed the spaciousness of your room as well as the excellent hospitality of our staff!! Thank you again for being our guests!! We hope to see you again soon!!!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 25, 2017

This is our 2nd stay at All Suites and we love the place. The staff is friendly and helpful and rooms are fantastic. Love having the 2nd bathroom and the balcony overlooking the beach can't be beat. The cleaning lady even gave my husband a cleaning rag for his classes. If I have any complaint, it would be the location of the toilet paper holders and it would be nice if they had a couple of hooks next to the shower to hang clothes or makeup bag, etc.

Stayed: October 2017, travelled as a couple
Review collected in partnership with this hotel
Thank JRiggs6118
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brett_robinson_al, Manager at Phoenix All Suites Hotel West, responded to this reviewResponded October 26, 2017

Thank you for the 5 star review!!! We appreciate your feedback and will be sure to have our management team address your concerns as we continue to upgrade and enhance our property. Thanks again!! We are happy to hear that you enjoyed the hospitality of our staff as well as your condo's balcony!! Come back and see us again soon for another fantastic beach getaway!!!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 24, 2017

Your customer service mislead us in proximity to shrimp festival. Very inconvenient to register. Room listed as sleeps 6. Six people in that space would have been beyond reason. Bathrooms were horrible no space for toiletries. One "could" set on the toilet and brush teeth at same time!!

Room Tip: Room listed as sleeps 6 - ha ha!! Only if 2 are children. No room to put luggage even for 2 people.
Stayed: October 2017, travelled as a couple
Review collected in partnership with this hotel
Thank Nancy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vicki C, Guest Relations Manager at Phoenix All Suites Hotel West, responded to this reviewResponded November 15, 2017

Hi Nancy!

I apologize for the confusion as to the location of the property. The Shrimp Festival takes place next to Phoenix All Suites Hotel, and you stayed at Phoenix All Suites West Hotel which is about a mile away from the festival. Our units do sleep 6 people. the master bedroom has a king bed, there is a sofa sleeper in the living room, and there are kid size bunks in the hallway. I apologize if it was not made clear to you about the sleeping arrangements. Because this property is a hotel, it does not have the space a typical condo would. We hope the next time you travel to our area you will give us a call so that we may assist you in finding the perfect place for your stay.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 24, 2017

We have been very pleased with this place. We have stayed there two years in a row. Both times have only been for a few days at a time. We keep looking for discounts but can not even find any. Got stayed on the 17th floor this time and hope to again.

Stayed: October 2017, travelled with family
Review collected in partnership with this hotel
Thank jgam84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brett_robinson_al, Manager at Phoenix All Suites Hotel West, responded to this reviewResponded October 26, 2017

Thank you for the 5 star review!! We are thrilled to hear that you all were pleased with your stay!! Come back and see us again soon!!!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 24, 2017

This is my second stay at phoenix all suites hotel west and both were very good. The room was very clean , not spotless for those that are picky. Its nicely furnished for the price for off season pricing. The pool area is always cleaning at any Brett-Robinson Listing. Depending on your budget and the time of year , I must say Brett-Robinson would never be a bad choice to book your vacation.

Room Tip: I believe they are all the same , but room 802 is directly over the pool if anyone is interested.
Stayed: October 2017, travelled as a couple
Review collected in partnership with this hotel
Thank RSHA9268
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brett_robinson_al, Manager at Phoenix All Suites Hotel West, responded to this reviewResponded October 26, 2017

Thank you for the 5 star review!!! We are happy to hear that you two enjoyed your stay with us!!! Thank you again for being our guests!! We look forward to welcoming you back again soon for another fun and relaxing stay at the beach!!!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews