This is the absolute worst place I have ever, ever stayed. The experience was bad from check in to my early check out because the hotel WAS so horrible and the manager' "Johnny" was a class A jerk and terrible human being to boot. First off, the hotel doesn't even have the right name on it, Travel Lodge is on the sign out front even though you make a reservation for Magnuson Inn and Suites! Next when I got there at the appointed time I was told first they couldn't find my reservation, then they found me but had given my room away. They promised me they would make it up to me by giving me the best room if I would just come back after 3pm to which I agreed. If only I had know how laughable "Best Room" was for this place I would have left then. When I arrived back at 3 there was confusion again about where to put me, it was finally resolved I was given keys and my kids and I went off to start our Spring Break only to find the room was already occupied by a gentleman who was nice enough not cuss me out when we walked into the room where he was lying on the bed. I apologized, hurridly fled the room and went straight back to the front desk for the what 4th time now? They managed to give me a room with no one in it which I counted as a plus, but when we got inside it smelled like raw fish/shrimp...some sort of raw seafood. I decided to make the best of it and went to a local dollar store and bought all kind of cleaning supplies and air freshners. Upon making it back to the room I cleaned it from top to bottom, set up air freshners then opened the refrigerator and found out where the foul smell was coming from...a former guest must have had some type of seafood that leaked "juice" into the freezer portion of the fridge and froze creating a constant stink that emmantated from the fridge to smell up the entire room. So once again, I defrosted the funky fridge freezer and cleaned out a black, moldy looking drainage opening in the fridge. Later that night when the kids got ready for bed I decided to check the mattress for bugs, because everything else was wrong with this place. Guess what I found! Yep, some type of little brown bugs under one of the mattresses!!! I freaked out went downstairs to the front desk because the room had no phone, it is now almost 1AM in the morning, the very nice overnight front desk clerk came back my room with me and saw the bugs, she immediately moved me to yet another room (The count is at 3 rooms now). Upon arriving in my last and final room it looked ok at first site, but alas, it was not to be. I had heard that room given to a fellow traveler earlier in the day when I was making one of my many visits to the front office and I was very afraid of walking in on my second person of the day/ night/morning (I'm almost delirious by this time). So the night clerk opend the room for me to check and make sure no one was already in there. Thank goodness there wasn't but that made me start to wonder why this guy was no longer in the room. But I was tired, I wanted to get my kids in bed so I took the room after the night manager went back to get the microwave out of the first room because this room had a fridge but no microwave. We couldn't get it to work first because the eletrical outlets would barely hold the plugs. Anyway got my kids moved in after checking the mattress where we didn't see any bugs. I went to take a shower and found out why the first guy moved! The shower was broken!! There was no way to turn on the water!!! The night manager after my 3rd visit to her as it's nearing 2AM left me with the keys to the old room so I could take a shower there, which I did since I had already cleaned that bathroom myself. The next day I brought the manager "Johnny" to my room to show him the shower and he promised to have it fixed before we returned to the room that night. He also told me to just push up the broken metallic piece that was hanging out of the faucet fixture and to turn the water back off to use the tub stopper and push down hard to turn it back off. I saw a medical accident waiting to happen so I went to Lowes and bought a pair of pliers so that I could turn to shower on and off without injury to myself or my children. Of course the shower never got fixed. That was finally the last straw, so I cut my vacation short, checked out the next morning and told "Johnny" I would be willing to pay for 1 day since I actually stayed one day. He informed me that I checked in on the 2nd it was now the 4th so I was paying for 2 days. He went ahead and ran my card, didn't want to tell me how much he charged me and I had to ask for the genereal managers name and phone number before he would give me my receipt to show how much he charged me. He informed me that if I was dissatisfied I could have left at anytime and he would have refunded my money at that time. I wonder if that included a 1 AM departure with children in tow? Johnny was horrible to all of the guest that I heard him interact with, he was horrible to his own staff who were trying their best and he straight out lied to me by telling me he would get the water/faucet in my room fixed. When I brought that up to him on checkout he told me he had a list a mile long of things that needed fixing and he just didn't get around to me so tuff luck!!! DON'T EVER, EVER STAY HERE!!! THIS PLACE IS A HEALTH HAZARD!! IT SHOULD NEVER BE ADVERTISED ANYWHERE EVER!!!
- Official Description (provided by the hotel):
- The Red Roof Inn Gulf Shores is located less than two miles from the Gulf of Mexico, Fort Morgan, and within easy driving distance of Mobile, AL, and Pensacola, FL. Visit The Track, a family recreation center with go-karts, miniature golf, bumper cars and rides designed especially for kids under eight years of age. Cool off on those hot summer days at Waterville USA, boasting more than 20 acres of water slides, wave pools and floating pools. If you prefer beaches to waterparks, the white sands of the Gulf of Mexico are also nearby. The Wharf complex offers great shopping, dining and live entertainment, just a short 3 minute drive from the Red Roof Inn Gulf Shores. Visit historic Fort Morgan, which has stood guard at the mouth of Mobile Bay for more than 150 years. ... more less
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- Also Known As:
- Travelodge Gulf Shores Hotel Gulf Shores
- Gulf Shores Days Inn
- Comfort Inn Gulf Shores