We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (293)
Filter reviews
293 results
Traveller rating
197
56
23
7
10
Traveller type
Time of year
LanguageAll languages
197
56
23
7
10
Show reviews that mention
All reviews fire pit open door road noise favorite hotel front desk staff waffles the breakfast area early check the kitchen staff a great stay galleria mall we've stayed very nice hotel air conditioner quiet room one night stay shopping and restaurants
Filter
Updating list...
50 - 55 of 293 reviews
Reviewed June 8, 2017

Stayed in room 421; a nice 2-bedroom, 2-bath suite which just happened to be a handicapped-rated room. The property is relatively new, clean, quiet, near the Interstate and strategically-located for restaurants and shopping; a super Walmart is across the street.
On the minus side they seem to be cutting a few corners: the only handicapped shower was originally equipped with a height-adjustable shower head but the shower head had been replaced for an unknown reason with a fixed head up near the ceiling which no non-ambulatory person could ever reach to adjust. Opening the kitchen drawers required one to open the oven door first because the oven door in the closed position blocked all the drawers. The breakfast area was rather small .. not a problem on the first day because hotel booking was light but on two sold out days it was very congested. Also, the variety of food on the light days was way less than the full-occupancy days.
Also, light sleepers may have difficulty sleeping in the master bedroom due to what seemed to be a pulsating HVAC motor of some kind. The second bedroom was quiet though it had only a queen size bed.

  • Stayed: May 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank stpetevette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Costel H, General Manager at Residence Inn Birmingham Hoover, responded to this reviewResponded June 9, 2017

Dear stpetevette,
Thank you for taking time to provide us with valuable feedback .We value our guests opinions and we use them to continuously improve on our service .I will share your comments with our team and we will work diligently on addressing the issues raised .
Once again , thank you for staying with us and hope to see you next time .
Thank you!
Costel Hofman

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 4, 2017 via mobile

Very clean, great breakfast that included scrambled and boil eggs, waffles, oatmeal, sausage patties, all pastries, and healthy fruit and yogurt.

Room: spacious, very clean bathroom and nice kitchen area. There is a chest and TV dividing both the living by area and bedroom. Pull out sofa sleeper. We had 4 people which included 2 adults and we kids that are the size of adults...lol!

Laundry room: clean and have several washers and dryers.

Lobby: Very stylish and kept clean. What I loved about this area is that there is several different areas to sit. If it's crowd or you just need a change of scenery, it's a large space with an open yet sectioned off. If that's making any sense!!

The outside area is just as nice!!!! Outdoor fire-pit next to the pool. Great for parents watching there kids in the pool.

Would I return?? Yes yes yes!

Only Con: One out of the three of the front staff had a slight "nonCustomerservice" attitude.

Stayed: June 2017, travelled with family
1  Thank aleighc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed May 8, 2017

There was a little mix up with our room and the staff jumped right on and fixed the problem. Glad we chose this place for our getaway from home. Next time we stay there i bring something to put on the grill. That's right they allow you to cook outside on the patio. Awesome time

Room Tip: kid friendly
  • Stayed: May 2017, travelled with friends
    • Location
    • Rooms
    • Service
Thank Shunda R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicholas R, Front Office Manager at Residence Inn Birmingham Hoover, responded to this reviewResponded May 10, 2017

I am so glad we were able to resolve the issue with your room and rectify the situation! Our team works hard to ensure every guest has a memorable experience. Please take full advantage of our outdoor grills and enjoy the summer with us at the Residence Inn Hoover! We hope to see you soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 1, 2017

Being a Marriott Platinum Elite member, this has become our favorite Marriott property. Being recently remodeled always shows a property owner who takes pride in his facility. The reason, though that this has become our favorite Marriott properties is the staff. Nick Reese is a role model for how the staff should welcome its guests. He is so friendly and smiling when we walk in the door that he makes you immediately feel like a special guest. He is the epitome of excellent customer service. We look forward to our next visit to our home away from home.

Room Tip: Request a room on the rear of the property away from John Hawkins Parkway
  • Stayed: May 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank DJM37064
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicholas R, Front Office Manager at Residence Inn Birmingham Hoover, responded to this reviewResponded May 5, 2017

Thank you for taking the time to comment on your stay! We pride ourselves on creating memorable experiences for all of our guests and I'm delighted to know that our staff's hard work and determination paid off for you! Thank you so much for the kind words and we look forward to your future stays with us!

Nick R.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 29, 2017

My family and I have been displaced for over a week due to home renovations that took longer than anticipated. Sarah and Nick have been outstanding in helping us extend our stay each day! Not being able to go home is difficult; Sarah and Nick's professionalism and wilingness to work with us on our ever changing plans has made it much easier to manage! Many times I feel customer service is a lost art, they redeem my faith. Both are exceptional!

  • Stayed: April 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank DiMcNair1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicholas R, Front Office Manager at Residence Inn Birmingham Hoover, responded to this reviewResponded May 5, 2017

Thank you for taking the time to comment about your recent stay with us! We pride ourselves at creating memorable experiences for all of our guests. Congratulations on getting your home back! It is great to know that we were able to make your stay a little more comfortable while you were displaced and look forward to seeing you in the future!

Nick R.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews