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“I must be at the wrong hotel”

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Residence Inn Birmingham Hoover
Ranked #3 of 9 Hotels in Hoover
Certificate of Excellence
Reviewed 18 June 2017

The first room I was assigned had not a/c. No fan, nothing. I called down for a new room but instead they sent up the maintenance guy who said "yep, no a/c". So I got a new room. This time the a/c fan worked but doesn't get cool. Great.

Then the room keys didn't work, went down twice and finally they figured out to give me a new set. The hallways are warm due to no a/c. The oven door is in the way of the kitchen drawers so you can't open them unless you open the oven first. Great.

Other than that what' there not to love? I'll use earplugs to block the road noise and move tomorrow.

Good luck to all who venture here. Marriott: you'd better take a good look at who you license with your name.

Room Tip: Go somewhere else
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  • Stayed: June 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank justvisiting_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Costel H, General Manager at Residence Inn Birmingham Hoover, responded to this reviewResponded 19 June 2017

Dear justvisiting_9
Thank you for your feedback !We are sorry for the issues you experienced while visiting our hotel . I am sharing your comments with our team to make sure we address your concerns and hope to have a chance to host you again and make your next visit more enjoyable .
Thank you!

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16 - 22 of 257 reviews

Reviewed 8 June 2017

Stayed in room 421; a nice 2-bedroom, 2-bath suite which just happened to be a handicapped-rated room. The property is relatively new, clean, quiet, near the Interstate and strategically-located for restaurants and shopping; a super Walmart is across the street.
On the minus side they seem to be cutting a few corners: the only handicapped shower was originally equipped with a height-adjustable shower head but the shower head had been replaced for an unknown reason with a fixed head up near the ceiling which no non-ambulatory person could ever reach to adjust. Opening the kitchen drawers required one to open the oven door first because the oven door in the closed position blocked all the drawers. The breakfast area was rather small .. not a problem on the first day because hotel booking was light but on two sold out days it was very congested. Also, the variety of food on the light days was way less than the full-occupancy days.
Also, light sleepers may have difficulty sleeping in the master bedroom due to what seemed to be a pulsating HVAC motor of some kind. The second bedroom was quiet though it had only a queen size bed.

  • Stayed: May 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank stpetevette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Costel H, General Manager at Residence Inn Birmingham Hoover, responded to this reviewResponded 9 June 2017

Dear stpetevette,
Thank you for taking time to provide us with valuable feedback .We value our guests opinions and we use them to continuously improve on our service .I will share your comments with our team and we will work diligently on addressing the issues raised .
Once again , thank you for staying with us and hope to see you next time .
Thank you!
Costel Hofman

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Reviewed 4 June 2017 via mobile

Very clean, great breakfast that included scrambled and boil eggs, waffles, oatmeal, sausage patties, all pastries, and healthy fruit and yogurt.

Room: spacious, very clean bathroom and nice kitchen area. There is a chest and TV dividing both the living by area and bedroom. Pull out sofa sleeper. We had 4 people which included 2 adults and we kids that are the size of adults...lol!

Laundry room: clean and have several washers and dryers.

Lobby: Very stylish and kept clean. What I loved about this area is that there is several different areas to sit. If it's crowd or you just need a change of scenery, it's a large space with an open yet sectioned off. If that's making any sense!!

The outside area is just as nice!!!! Outdoor fire-pit next to the pool. Great for parents watching there kids in the pool.

Would I return?? Yes yes yes!


Only Con: One out of the three of the front staff had a slight "nonCustomerservice" attitude.

Stayed: June 2017, travelled with family
1  Thank aleighc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 May 2017

There was a little mix up with our room and the staff jumped right on and fixed the problem. Glad we chose this place for our getaway from home. Next time we stay there i bring something to put on the grill. That's right they allow you to cook outside on the patio. Awesome time

Room Tip: kid friendly
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  • Stayed: May 2017, travelled with friends
    • Location
    • Rooms
    • Service
Thank Shunda R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicholas R, Front Office Manager at Residence Inn Birmingham Hoover, responded to this reviewResponded 10 May 2017

I am so glad we were able to resolve the issue with your room and rectify the situation! Our team works hard to ensure every guest has a memorable experience. Please take full advantage of our outdoor grills and enjoy the summer with us at the Residence Inn Hoover! We hope to see you soon!

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Reviewed 1 May 2017

Being a Marriott Platinum Elite member, this has become our favorite Marriott property. Being recently remodeled always shows a property owner who takes pride in his facility. The reason, though that this has become our favorite Marriott properties is the staff. Nick Reese is a role model for how the staff should welcome its guests. He is so friendly and smiling when we walk in the door that he makes you immediately feel like a special guest. He is the epitome of excellent customer service. We look forward to our next visit to our home away from home.

Room Tip: Request a room on the rear of the property away from John Hawkins Parkway
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  • Stayed: May 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank DJM37064
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicholas R, Front Office Manager at Residence Inn Birmingham Hoover, responded to this reviewResponded 5 May 2017

Thank you for taking the time to comment on your stay! We pride ourselves on creating memorable experiences for all of our guests and I'm delighted to know that our staff's hard work and determination paid off for you! Thank you so much for the kind words and we look forward to your future stays with us!

Nick R.

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Reviewed 29 April 2017

My family and I have been displaced for over a week due to home renovations that took longer than anticipated. Sarah and Nick have been outstanding in helping us extend our stay each day! Not being able to go home is difficult; Sarah and Nick's professionalism and wilingness to work with us on our ever changing plans has made it much easier to manage! Many times I feel customer service is a lost art, they redeem my faith. Both are exceptional!

  • Stayed: April 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank DiMcNair1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicholas R, Front Office Manager at Residence Inn Birmingham Hoover, responded to this reviewResponded 5 May 2017

Thank you for taking the time to comment about your recent stay with us! We pride ourselves at creating memorable experiences for all of our guests. Congratulations on getting your home back! It is great to know that we were able to make your stay a little more comfortable while you were displaced and look forward to seeing you in the future!

Nick R.

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Reviewed 25 April 2017

My stays here have always been very nice. A very family type of atmosphere, I'm always here on business and they are very accomodating. One young lady, Sara, always has a wave and a smile and makes you feel right at home. On a couple of occasions, the room I was given had issues and she remedied the situation very graciously.

The firepit is one of our favorite spots where we bbq up steaks, sausages, and drink beer till the evening meeting new people all the time. It is my preferred place to stay.

I will continue to keep coming here because of the atmosphere.

  • Stayed: March 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank bugsy069
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Costel H, General Manager at Residence Inn Birmingham Hoover, responded to this reviewResponded 27 April 2017

Thank you for choosing to stay at the Residence Inn Birmingham Hoover. We are pleased the Hoover team delivered excellent service. We look forward to see on your next trip.
Costel H.

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Additional Information about Residence Inn Birmingham Hoover

Address: 2725 John Hawkins Pkwy, Hoover, AL 35244-4004
Phone Number:
Region: United States > Alabama > Hoover
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Hoover
#1 Business Hotel in Hoover
#4 Family Hotel in Hoover
Price Range: $139 - $233 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Birmingham Hoover 3*
Number of rooms: 118
Official Description (provided by the hotel):
Residence Inn Birmingham Hoover is an all-suite extended stay hotel in Hoover, AL offerirng an ideal location off I-459, fully equipped kitchens, and complimentary WiFi, a daily breakfast buffet, parking, and evening socials at Inn Mix (M-W) featuring food and drinks. Unwind after a busy day on the road in one of our spacious studio, one bedroom, or two bedroom suites. Be healthy and happy while on the road by swimming some laps in our outdoor pool or fitting in a work out in the 24-hour fitness center. ... more   less 
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Also Known As:
Residence Inn Birmingham Hoover Hotel Hoover

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