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Reviewed April 2, 2018

Just stayed one night on the way to Nashville to visit our son. We had not stayed in a Hyatt Place on our travels and were very pleased with the hotel and accommodations. However, the room next to ours, the guests, were smoking cigarettes, we could smell it and did not like that.

  • Stayed: April 2018, travelled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
1  Thank Carolyn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David A, General Manager at Hyatt Place Birmingham/Hoover, responded to this reviewResponded April 3, 2018

Thank you so much for leaving us such a great review! We are truly sorry to hear about the issue you encountered. We are a non-smoking hotel, so please feel free to let our front desk staff know when issues like this arise & we will get it resolved. Take care & thank you for choosing Hyatt Place!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 1, 2018

i Look forward to a good cup of coffee in the morning. When taking a trip it is one of the most important aspects of a hotel stay. We asked for cream or half and half at the desk and were told that even the Starbucks coffee served in the morning came with non dairy creamer.

Stayed: April 2018, travelled as a couple
Thank indyconnie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David A, General Manager at Hyatt Place Birmingham/Hoover, responded to this reviewResponded April 6, 2018

Thank you for leaving us a review! I am sorry for the inconvenience. Unfortunately, there are certain products that are not part of our brand standard, but we completely understand your concerns. Your feedback is appreciated! Take care & thank you for choosing Hyatt Place.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC