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“Executive level no benefit” 2 of 5 bubbles
Review of Holiday Inn Huntsville - Research Park

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Holiday Inn Huntsville - Research Park
Ranked #27 of 53 Hotels in Huntsville
Nashville, Tennessee
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Executive level no benefit”
2 of 5 bubbles Reviewed 19 April 2012

Stayed 2 nights in the Hotel. Stayed on the executive floor which is suppose to have continental breakfast and cocktails in the evening. To my suprise this does not apply to weekend stays. This caveat was no where to be found in the online booking. In addition the Hotel is in need of a major renovation. Many of the people we spoke to complained of poor functioning air conditioner units. On our 2nd night the air condtioning unit in our room had to be removed and replaced. The employee was very polite and efficient which is about the only positive I have for my stay. There are a lot of other options in the area I probably would not go back.

  • Stayed April 2012, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank uh17tex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Huntsville - Research Park, responded to this review, 1 June 2012
Dear uh17te,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received service which was unacceptable. I appreciate your feedback as this is our best resource for improving guest services. We hope you give us a chance in the future to show you how great our hotel is.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask.

Sincerely,
Jaime W
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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124 reviews from our community

Traveller rating
    35
    41
    41
    4
    3
See reviews for
34
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54
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Any
English first
Level Contributor
81 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 bubbles Reviewed 23 March 2012 via mobile

First time to stay here. I was not impressed by the room. It is an older hotel. The staff was friendly. I had an over night stay to catch a 6am flight. 3:30 in the morning I'm walking on a wet floor by the refrigerator. Had to put towels down. I informed the front desk, he just said sorry and didn't offer any compensation or lowering of room rate. Won't be staying here in the future.

Stayed March 2012
Helpful?
Thank Abel02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Case Manager at Holiday Inn Huntsville - Research Park, responded to this review, 23 April 2012
Dear Abel02,

Thank you for leaving a review. I am deeply sorry for the problem you encountered with the water on the floor. I am glad to hear you reported this to the Front Desk so they can have the problem fixed. This will ensure it will not happen to another guest. Thank you again.

Katie J
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Huntsville, Alabama
Level Contributor
88 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed 7 January 2012

This was my family's third time staying at this hotel, and we had a great time! The hotel is located across the parking lot from Madison Square Mall, and there's a Lone Star, Buffalo Wild Wings and Steak n' Shake very close, so you can just walk to shops and dining. The hotel is exceptionally clean, although a little outdated with carpet and peeling paint. Our room came with a microwave and fridge, as it did twice before, so I wonder if they're standard for all of the rooms. Although we didn't stay in one this time, the hotel's Executive Suite is really roomy and has a kitchen area (no stove, just counter space, a sink, microwave and fridge with free popcorn!)

No real complaints about the rooms/cleanliness; room service was on top of it all. The pool area is wonderful and clean--there is an indoor pool with a through-the-building entrance to the outdoor pool. You can swim between both pools without having to get out of the water, which I thought was pretty cool. Had breakfast at the hotel restaurant, which was a bit overrated for the price (found better food outside the hotel for cheaper).

The hotel had offered free drinks and light evening fare in the 5th floor lounge, but as of September 2011, the service had been discontinued. Too bad, because it was a nice way to do a small happy hour and snack before dinner.

Overall, this is a great place to stay, and it's in a decent location, with easy access to major chain stores and other restaurants on US 72 and relatively close access to the outdoor mall (Bridge Street) and I-565. Highly recommended hotel and location!

Room Tip: If you have kids, pay a little extra and get an Executive Suite so you can have more space.
See more room tips
  • Stayed September 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank pammommy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roanoke, Indiana
Level Contributor
76 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 bubbles Reviewed 18 November 2011

I stayed here recently while on business and had a reasonably good experience. The hotel certainly shows some age (especially metal surfaces in many places and in the rooms), but is generally well maintained.

The room was comfortable, but the mattresses need to be replaced. I chose the bed nearer the bathroom, and the mattress on the nightstand side was heavily worn and sagging. This was improved greatly by just turning the mattress so I had the other side next to the nightstand, but this shouldn't be necessary. It appeared that the same was true of the other bed. The window kept the traffic noise out quite effectively, but this was more than offset by the very loud below-window air conditioning unit (nothing malfunctioning - just LOUD). Unfortunately, just a typical Holiday Inn - a clear step down from my usual haunts (Marriott and Hilton brands).

Front desk service was quick and attentive, so no complaints there. Service in the bar was also friendly and attentive. The free coffee and hot drinks in the lobby was appreciated.

The hotel is in a safe secure area, with a decent mall in the backyard, with plenty of restaurants and shops nearby along the street as well. Also not very far from the much swankier outdoor mall.

  • Stayed November 2011, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank BlueSkies500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hsvrp, Director of Sales at Holiday Inn Huntsville - Research Park, responded to this review, 21 November 2011
BlueSkies500:

Thank you for the comments regarding your recent stay. I will most certainly share your observations with our Maintenance, Lounge and Front Desk Managers. I am sorry that we fell short of some of your expectations and I hope that you will give us the opportunity to serve you again in the future. We certainly strive to maintain the best possible environment for our guests and are currently making improvements to our guest rooms as I type this message. If you can possibly message me the room number of your stay (if you recall) I will have our Maintenance Department address you specific concerns - hsvrpsales@aol.com. Thank you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
accrosstheland
Level Contributor
63 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed 9 November 2011

2.75 dots above Typical Holiday Inn getting on in years may have been redone in the past but getting close to needing it again. Concierge room nothing special had Business King on 5th floor. Had dinner in the bar first night typical Holiday Inn food only use it if you really don’t want to get out fair service from bartender.

  • Stayed November 2011, travelled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank rockboyontheroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
memphis, tn
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 bubbles Reviewed 10 October 2011

As others have said, this is an older hotel. Seems to be well kept, recently updated, etc. Seems clean enough. Pretty good location next to a mall and close to lots of restaurants and shopping. My main problem with the hotel was management's inability to comply with our advance request for connecting rooms. The other issue I had was with the large cockroach that greeted us in the lobby.

We had advance reservations for this hotel, requesting 2 connecting rooms. When we arrived, they processed us through like there was no issue. So we march up to our rooms only to find out they're across the hall from eachother. We marched back downstairs, only to be told they had given all the connecting rooms to others (probably others that didn't even need or request them). They weren't apologetic. They offerred no assistance. Just blank looks. That's not customer service.

We elected to check out and go to the Homewood Suites down the street. BIG improvement. WAY nicer hotel. WAY nicer area. WAY nicer staff.

  • Stayed October 2011, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank posterchildTN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Illinois
Level Contributor
24 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 21 September 2011

Agree with most of the other comments. This hotel is an older hotel, but the staff and upkeep make it a gem.

Rooms are well kept. The elevators are old and slow, but nothing terrible. The bar / restaurant is very good. Breakfast buffet was only $7 or something. Front desk staff was very polite, and the restaurant folks were all very good.

Hotel has a nice indoor and outdoor pool. The workout room is awful, but you can get a free pass to a really nice health club just across the street.

Other than showing its age, this hotel is highly recommended.

Room Tip: 5th floor concierge has free cocktails and drinks at night, and free breakfast in the morning. Thi...
See more room tips
  • Stayed September 2011, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank BMIFlyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Huntsville - Research Park

Property: Holiday Inn Huntsville - Research Park
Address: 5903 University Dr. NW, Huntsville, AL 35806
Phone Number:
Region: United States > Alabama > Huntsville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #27 of 53 Hotels in Huntsville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Huntsville - Research Park 3*
Number of rooms: 200
Official Description (provided by the hotel):
The Holiday Inn Research Park Huntsville Hotel is truly at the heart of it all, centrally located on the grounds of Madison Square Mall and adjacent to Cummings Research Park, only two miles from the Main Gate of Redstone Arsenal. Our beautifully designed guest rooms are the perfect home base whether traveling for business or pleasure. And, in your down time you can relax at Hoppers Bar & Grill, Huntsville's #1 night spot. You can dance the night away or just unwind with our live entertainment. Hopper's is also a great place for breakfast, lunch or dinner. You shouldn't miss the Country Lunch Buffet Tue-Fri or the mouth-watering Sunday Lunch Buffet. If you're hosting a meeting or social event in Huntsville, the Holiday Inn has over 5400 square feet of flexible meeting space to accommodate your every need. When your special event is done, take a dip in our indoor/outdoor pool for year-round fun. Let our genuine, caring staff take care of everything. Making you feel special is our specialty! ... more   less 
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Also Known As:
Holiday Inn Huntsville - Research Park Hotel Huntsville
Huntsville Holiday Inn

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