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Casa del Rio Melaka
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Reviews (1,591)
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16 - 21 of 1,591 reviews
Reviewed 3 weeks ago

The hotel is nice and beautiful.. i love to stay again next time..your team did a good job in handling csutomer/clients.. The room is clean..The front liner always smile which is good..Keep it up.....

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank nyza13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_ManagerCdR, General Manager at Casa del Rio Melaka, responded to this reviewResponded 2 weeks ago

Dear nyza13,

Thank you for taking your time to provide us with your review.
We are delighted to hear that you have a pleasant stay with us especially on our hospitality and room.
We are looking forward to welcome you back to your home by the river.
Warm Regards
Michael Quay
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Great location, excellent staff. Overall attention to detail not quite up to standard, mixed towels in bathrooms, didn’t replenish water every day and really tiny gym with hot water only..but overall good experience.

Stayed: March 2018, travelled on business
Thank BOKTOWN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_ManagerCdR, General Manager at Casa del Rio Melaka, responded to this reviewResponded 2 weeks ago

Dear BOKTOWN,

Thank you for taking your time to provide us with your review.
We are delighted to hear that you have a pleasant stay with us especially on our location.
We will definitely be reviewing the highlighted comment with our team for future improvements.
We are looking forward to welcome you back to your home by the river.
Warm Regards
Michael Quay
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

We stayed in Casa del Rio for 2 nights in March 2018 following a long flight from Europe to KL. This is a very nice city-centre hotel, perfectly located for the sights of old Melaka, with very good facilities and excellent service. The only real negative point is the noise from a bar across the river (a dreadful wailing sound so I assume that it is a karaoke bar...), which continued until 2am - but that is probably part of the 'city centre' experience.

The hotel was very welcoming and the service was excellent at all times. Our room faced the internal courtyard and was very very nice, with a huge bathroom including a walk-in shower and massive bath tub. The nicest hotel room that I have stayed in for some time. We had breakfast, lunch and dinner in the hotel and a good selection of well-prepared food was provided.

We had a 3-hour trip to the spa, which was priced at around RM400 per person and consisted of a palm sugar scrub, a coconut milk bath and a long aromatherapy massage. The masseuse was knowledgeable and skilled and I would certainly recommend the spa.

The fitness room/gym is small but the treadmills and weights machines are fairly well maintained and I certainly managed to have a decent workout. The downside is that the temperature in the gym was too high and the water provided was also too warm. We laid out by the rooftop pool for an hour or 2, again with good service (cool water and some watermelon slices quickly appeared) and facilities.

Overall, an excellent choice for Melaka but expect some noise from the bar across the river.

Room Tip: Avoid rooms that face the river
  • Stayed: March 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank TheBrownTrout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_ManagerCdR, General Manager at Casa del Rio Melaka, responded to this reviewResponded 2 weeks ago

Dear TheBrownTrout,

Thank you for taking your time to provide us with your review.
We are delighted to hear that you have a pleasant stay with us especially on our hospitality and room
We will definitely be reviewing the highlighted comment with our team for future improvements.
We are looking forward to welcome you back to your home by the river.
Warm Regards
Michael Quay
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

My hubby & I booked a room with river view. Easy & Free Parking within the hotel premises.
The check-in was hassle-free (in fact, we were early but the room was already ready for us) & a welcome refreshment (lime & ginger sorbet!) was served with a personalised message painted on a leaf that say "Welcome Home, Mr XXX"!
There were other thoughtful little touches which made us feel welcome & special: like daily cleaning of our car's windscreen in the carpark; daily weather forecast on a card placed in the room; signed messages from the staff who cleaned the room etc.
The room is large & comfortable, with a lovely balcony that offers a view of the river (albeit, the river was, a little smelly!) & the Stadhuys; ceiling fan (which was very noisy though); big bathroom with a large bathtub; quality toiletries;
The staff were friendly & helpful.
Breakfast buffet has varieties but the standard was so-so.
The location is great: within walking distance to Jonker Street; Hawker Food (at local coffee shops) & other attractions.
Overall, the hotel has a great resort feel to it.
However, being so close to the major tourist attractions, it can be a little noisy. It is also more pricey compared to. e.g. Equitorial Hotel.
We had a lovely time. Highly Recommended

Room Tip: Choose Rooms with a river view.
  • Stayed: March 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank LLTan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_ManagerCdR, General Manager at Casa del Rio Melaka, responded to this reviewResponded 4 weeks ago

Dear LLTan,

Thank you for taking your time to provide us with your review.
We are delighted to hear that you have a pleasant stay with us especially on our hospitality and room
We will definitely be reviewing the highlighted comment with our team for future improvements.
We are looking forward to welcome you back to your home by the river.
Warm Regards
Michael Quay
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Great location. Within walking distance to many tourist attractions. Nice pleasant and peaceful ambience,just beside the river. Love the turn down service -the scented candles,hot chocolate drinks and even a welcome home note. But the topping on the cake is the hotel staff. From the doorman to the pool attendant, all were courteous,gracious and genuinely caring. Love the library too.

Stayed: February 2018, travelled with family
2  Thank Idah196
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_ManagerCdR, General Manager at Casa del Rio Melaka, responded to this reviewResponded 4 weeks ago

Dear Idah196,

Thank you for taking your time to provide us with your review.
We are delighted to hear that you have a pleasant stay with us especially on our location and hospitality.
We are looking forward to welcome you back to your home by the river.
Warm Regards
Michael Quay
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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