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Reviewed August 3, 2016

I have event here.. after get the key n go to the room... overall it's clean but if u see downstairs bedroom dusty... coffee tea complementary only have one tea beg n coffe.... wifi very poor not work propely .... old television.. toiletries very sad ... I just try call "0" n ask want extra pillow n blanket ...the answer is if u want pillow we charge 5ringgit n Blanket 20ringgit .....I'm very not interested to come again this hotel... I just share if I go hatyai I stay one of budget hotel but this hotel very good conditions.. big room.. big freazer.. important very good wifi...

Stayed: August 2016, travelled with friends
Thank Noraslian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PRSB, Manager at Seri Costa Hotel-Resort, responded to this reviewResponded September 14, 2016

Dear Sir/Madam,
Thank you for spending time in giving the feedbacks. We sincerely apologize for the inconveniences you encountered during your stay at Hotel Seri Costa. We shall look into all the issues raised and improvise our services . Have a nice day!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 1, 2016 via mobile

First off all, ill say this place is overated.. da price is expensive compare to da place.. perhaps it is because of the location.. if it is not of da strategic location, this place is doomed.. first impression is very important.. thus with the bad impression over the door with crack over the door and loose door knob, i hv a bad feeling.. entering the room, its hard to lock it due to da loose knob.. then noticing this stains and cracks over the walls really disatisfying.. and in the room for 2, it only hv 1 plug point.. yes people, only 1!!.. n there is no closet.. in the toilet, only hv a soap and a small bottle of shampoo.. owh i found another plug point by da sink..
On top of all, im paying RM 165 for the room?? Wow.. super not worth..

Stayed: June 2016, travelled solo
Thank Mohd Izzwan Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PRSB, Manager at Seri Costa Hotel-Resort, responded to this reviewResponded September 14, 2016

Dear Sir,
Thank you for giving us some feedbacks on our services and facilities. Your feedbacks are valuable and we shall improvise our services from time to time so as meet our guests needs. We sincerely apologize any inconveniences you experienced during the stay. All the best!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 8, 2016

Amenities was acceptable. The staff was very helpful and friendly. The buffet spread was limited. The hotel it is next to bazaars and walking distance to a few Mega malls. The wifi was really bad though only on the first floor. They have heater and the rooms are spacious and not claustrophobic. Definitely recommend others to try this hotel, it may be a medium sized hotel, but it provided me and my family a satisfying experience and a comfortable stay.

All in all 5 Stars.

  • Stayed: March 2016, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Zeek M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PRSB, Manager at Seri Costa Hotel-Resort, responded to this reviewResponded May 17, 2016

Dear Sir/Madam,
We truly appreciate your feedbacks. We strive to improve our services for the comfort of our guests. We certainly looking forward to welcoming you again in the near future. Please do not hesitate to contact us for any bookings. Have a good day.
Thank you

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Reviewed January 16, 2016 via mobile

Room price including breakfast are quite resonable. Breakfast was ok although limited choice. Short stay were ok..if you have outside activities. At night..mosquito were around. We had to buy ridsect because we worried our baby might had bite. Overall the hotel was okay.

Stayed: January 2016, travelled with family
Thank nasrilnisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PRSB, Manager at Seri Costa Hotel-Resort, responded to this reviewResponded May 17, 2016

Dear Madam/Sir,
Thank you for choosing Seri Costa for your last holiday destination. We appreciate your honest feedbacks and will continue to improve our services. We are looking forward to receiving you again in the near future. Thank you and all the best.
Regards,
Manager

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Reviewed December 14, 2015

very large hotel, pretty shabby to be honest. i stayed in a windowless room, perhaps the the larger rooms are better - i doubt it. there was a nasty musty smell pervading the room and the corridors. outside strong smell of sewage. walls very thin and you can hear the goings on of your neighbours. i was the only european and elicited many stares but everyone - guests and staff were very friendly. i can't fault the customer service, but alas, until they undertake a serious upgrading i won't stay again. pretty close to the centre. though i discovered there are others nearer and of a higher standard.

  • Stayed: December 2015, travelled solo
    • Sleep Quality
    • Rooms
    • Service
1  Thank Jason E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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