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All reviews straits suite swimming pool walking distance parking card suite room massage shops tong sheng car park big bathtub deluxe king dining table highest floor small fridge free upgrade malacca straits mahkota parade pleasant stay
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Reviewed November 21, 2015

I was actually quite worried after reading some not so good reviews of the hotel and had therefore made lower expectation before our trip here.
But my overall experience was quite good as the premier room on the 20th level we stayed command a very nice view and the room was spacious and quite clean. The counter staff were friendly and helpful but maybe need more training in customer service and hotel management....
The lifts were working fine during our stay and we didn't need to wait too long to take the lifts. You can easily find many nice food in the vicinity. The housekeeping staff may need to be given more training on the SOP in cleaning the rooms.
Nice views, big rooms, conveniently located, free parking & free wifi.... what more can you ask for?

Stayed: November 2015
1  Thank jaslpf1029
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheStraitsSuites, General Manager at The Straits Hotel & Suites, responded to this reviewResponded November 23, 2015

Dear jaslpf1029,

Thank you for staying with us and taking your time to write us such a warm review. Whilst we are glad that your overall experience was generally satisfactory, it is regrettable that there were aspects that fell below your expectations. Rest assured that we will look into this for further improvement.
Once again, thank you for your valuable feedback and it would be our pleasure to be of service to you again on your next trip to Malacca.

Your sincerely,
Rudi Putra
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 20, 2015 via mobile

Pool was fantastic, great location, cozy & clean environment, most of all it was the personal-touch services that differenciate them from the others. I cant possibly ask for more! Highly recommend to travelers out there!! Thumps up!

Stayed: November 2015, travelled with family
Thank GGtravel G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheStraitsSuites, General Manager at The Straits Hotel & Suites, responded to this reviewResponded November 24, 2015

Dear GGtravel G,

We are so honored to be receiving such positive feedback. It is delightful to know that you had an enjoyable time during your stay with us in terms of our locations, accommodation, facilities and services. Thank you for highly recommending The Straits Hotel & Suites
We can assure you that there is always a warm welcome waiting for you whenever you stay with us in the near future.

Your Sincerely,
Rudi Putra
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 18, 2015

Overall was OK but the room is dusty. Others than that are all very good. Thumb up.
From service staff all are helpful and friendly. Breakfast was OK. Pool is great.
One thing I need to said but I hope management don't mind. The uniform for reception supposed be more professional and not a piece of T-shirt.

Stayed: November 2015, travelled on business
Review collected in partnership with this hotel
Thank MalaysiaChinaman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheStraitsSuites, General Manager at The Straits Hotel & Suites, responded to this reviewResponded November 23, 2015

Dear MalaysiaChinaman,

Thank you for staying with us and write us a positive review of your experience. We are delighted that you enjoyed the stay!
Believe the time u staying with us was our soft opening. Our reception staff had wearing proper staff uniform now :)
It has been a pleasure having you as our guest and we look forward to welcoming you back again in the near future.

Your sincerely,
Rudi Putra
General Manager

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Reviewed November 18, 2015

Strategic location, easily to buy halal food esp chicken rice ball yichiban is just less than 50m n mall also serounded within walking distance, love the pool on top floor, suite room simply the best with the rate offer,only dissatisfied is the toilet, hvg once kind of small but it was designed beautifully

Stayed: August 2015, travelled with family
Review collected in partnership with this hotel
Thank salimjacquelina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheStraitsSuites, General Manager at The Straits Hotel & Suites, responded to this reviewResponded November 18, 2015

Dear salimjacquelina,

My team and I are truly delighted to receive your generous review of The Straits Hotel & Suites! We thank you for letting us know what made your stay experience with love and it would be our pleasure to welcome you back again in the near future!

Your sincerely,
Rudi Putra
General Manager

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Reviewed November 17, 2015

A comfortable hotel to stay for a family vacation. Hotel is well located in the heart of Malacca City. Hotel staff are friendly and efficient. Food are easily available at the hotel. Good pool view for a swim.

Stayed: September 2015, travelled with family
Review collected in partnership with this hotel
Thank dcdc22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheStraitsSuites, General Manager at The Straits Hotel & Suites, responded to this reviewResponded November 23, 2015

Dear dcdc22,

Thank you for letting us know what made your recent stay experience a comfortable and positive one. We appreciate your generous compliments on our service and facilities, It was our pleasure to have you with us and we look forward to welcoming you back to your home away from home!

Your sincerely,
Rudi Putra
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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