I decided to give it a bit after my return from Treasure Island before writing this review, or it could have turned out a bit more emotional like most others. I knew very well I was going to a 3.5star resort and in no way had high expectations, however what I experienced was well below this rating.
The location of the resort is lovely, closer group of islands to the mainland, beautiful small flat coral island (unlike Malolo or Mana, which are a lot larger), mature gardens providing lots of shade and great snorkelling (the corals do seem to be 80% dead, but there's a lot of new growth and the number of fish shows it's restoring itself). The beach was a bit of a disappointment, as the east side of the island was very rocky, the east side was much better with lots of white sand, but both sides had heaps of seaweed, driftwood & other rubbish, which we never saw anyone attempting to rake it in the 5 days we were there. The water was crystal clear and warm, much better swimming in the first part of the day when there is no strong current, as the afternoon breeze brings in waves, seaweed, murky water and reef sharks.
The rooms are tired and desperately need TLC, although I was told that Beachfront bures were recently renovated, they were the same as all other rooms - very, very dated. I booked a Beachfront bure, requesting one located closer to the main restaurant & pool area. Upon arrival we were put on the furthest part of the island. I requested to be moved straight away and was promised the move my dinner time, but nothing happened. So in the morning I've repeated my request, especially because we found out that our neighbours had a young toddler, who cried through most of the night and we had very little sleep. Surprisingly, this time we were moved promptly to the 'better' side of the island, about mid-way, right across from the 'medical clinic'. Both rooms however had their faults: in first room the air-con was extremely noisy and the cover fell off during the night, one of the light bulbs fell out of the socket when turned on, sheets (although washed clean) had old stains of blood, ink and dirt; second room had a shower head that kept falling off and was covered in mineral deposits from the water, so some of the holes were completely blocked, the toilet smelled of sewage and sheets were also stained. Both rooms had no fly screens on the doors, many chipped tiles on the floor, tired furniture and no consistency of hot/cold water, as it took at least 7-10 minutes for the hot water to get hot, some days it never got hot at all, and the water temperature was impossible to control as it kept changing every time you took a shower going from freezing cold to scolding hot. Beds were large and quite comfortable (mattresses looked new), but the baby cot we got in our room looked like it was used for 10 years and never been washed – filthy, disgusting. Loungers on the veranda and the hammock were probably used most during our stay and thoroughly enjoyed.
The main resort facility was the saltwater pool complex – two adjoining infinity pools with lagoon-style beach and two plunge pools. These were the most popular spot with everyone on the island, so always quite crowded and got a bit dirty by the end of the day, but were spotlessly clean again in the morning.
The restaurant was below average – looked quite miserable with old furniture, sarongs on the walls as a sad attempt at a decor and fans that did not make any air movement – most of the time it was sweltering hot inside, so you were in a hurry to eat and leave. Hot buffet breakfast was just average, never changed the selection, the food was edible, but quite tasteless. Several a-la-carte dinner meals were pretty good, but again very little variety and change in night to night menus. BBQ night buffet on Sat is a waste of money. Monday Lovo buffet is much better, had a few tasty morsels and is recommended as a change from your a-la-carte. Overall, the quality of food was good, fresh (which is very important in Fiji), but very boring, pretty bland tasting and quite expensive (of course, you have no choice as you’re on the island). Drinks were also expensive, cocktails were terrible, they all tasted the same with HEAPS of Grenadine or Coconut cream or vanilla ice-cream (with practically no alcohol content what-so-ever). The only drink that was worth having was local beer, Fiji Gold, on tap, which pretty much everyone was drinking.
The staff... well, I kept asking myself, am I really in Fiji?? Where’re the acclaimed Fijian friendliness and smiles?? The forced ‘Bulas’ were not a bit genuine, and the smile disappeared as soon as you asked for something, making us feel guilty we were bothering them. Restaurant service was slow, especially if the restaurant was getting more than half full. Most times I had to go to the bar myself to get the drinks. The housekeeping turned up only twice to clean our room in our 5 day stay. Sheets were not changed for the duration, and there were not clean towels the second time around. The gardeners seemed to be sitting down chatting to each other more than they were raking up the leaves. Staff always seemed to be hanging out in groups of at least two (in reception, shop, restaurant, dive shop, ect), so they could chat to each other, most times, especially at the dive shop, you had to wait a while for them to finish talking to notice you. Cultural programs (Kava ceremony, hat weaving) seemed rushed, as if the staff were so bored having to do it over and over again and couldn’t wait to be done with it.
Kids club seemed to be very popular and all kids looked like they were enjoying the activities. Out toddler was a bit young to join, so we had babysitter arranged for a few nights so we could enjoy a quiet dinner. The babysitter was nice and attentive, took our daughter to the Kids Club and even dressed her up for the Fiji dance show. The only downside is that you had to pay for the minimum of 3 hours even if you didn’t need that much time. We found this very frustrating – we only usually needed 1-2 hours, but had to pay for 3 in cash directly to the babysitter. The cost was FJ$9 per hour, which is strategically so that you don’t have the correct change every time and have to pay more as they won’t have change. FJ$27 (approx. AU$16) isn’t much money, but we then stayed in Sofitel in Denarau and they had babysitting service at FJ$8 and you paid for what you used (we’re talking 5-star resort here).
Overall, our stay was mostly pleasant, as we were adamant to have a good holiday no matter what. We greatly enjoyed the beach, sea, snorkelling and the chance of relaxing and do nothing. But with all the facilities and service lacks above, we struggled to enjoy all 5 days of our stay. I think 3 days/2 nights would be more than plenty in this resort at the state that it’s currently in. Unfortunately, I cannot give it 3.5 stars as it rates itself and by tour agents, at the moment it’s more like 2.5. However I did hear that they just appointed a new general manager and hopefully all of the operations are overhauled. Currently I cannot say that I would like to return to Treasure Island, as for a little extra on top of what I paid I can go to Castaway or Malolo, which seem a lot nicer and get much better reviews.
- Official Description (provided by the hotel):
- Set on a coral and sand fringed atoll within a stunning marine sanctuary, Treasure Island is one of Fiji's most iconic resorts, with over 40 years' experience in providing hospitality and friendship to travellers from across the globe. The island caters especially to families, honeymooners and true romantics seeking a unique and unforgettable island holiday experience. Treasure Island is one of the only resorts in the Mamanuca Islands to offer same day transfers, which means that you arrive on our island paradise the same day you arrive in Fiji. Treasure Island is unique as our traditional land owners, the Nakelo Clan, own 50 per cent of the resort and members of the clan hold many key positions, so our team (or as they prefer to be called, hosts) have a vested interest in delivering a truly authentic Fijian experience. This genuine hospitality is contagious and the main reason we have so many return guests. In fact one couple has visited us 85 times! Why don't you come experience for yourself what is unique and special about our island paradise. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Agoda, Priceline, TripOnline SA, Cancelon and Evoline ltd so you can book your Treasure Island Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Treasure Island Hotel Treasure Island
- Fiji Treasure Island
- Treasure Island Fiji