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Reviewed December 4, 2011

My best experience in Shanghai, having stayed in Grand Hyatt, St. Regis, Ritz-Carlton, etc! Great decor, attention to detail, great minimal oriental design, relaxed atmosphere, nice staff, reasonably priced for it's standard of services. Fantastic swimming pool. Food in the Long Bar a disappointment, difficulty to get a taxi during rush hours! The much advertised 'free' minibar does not include alcoholic drinks, the Nespresso Machine though is a great plus for the first coffee before the rather limited breakfast. Definitely the Hotel I shall always stay in Shanghai! Highly recommended for those who dislike the typical 5 star Hotel chains.

  • Stayed: December 2011
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2  Thank NNiarchos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_PuLi_GM, General Manager at The PuLi Hotel and Spa, responded to this reviewResponded December 16, 2011

Dear NNiarchos,

Thank you for your posting and thank you for declaring us your preferred choice in Shanghai. 1 in 3 guests on any given day of the year will have stayed with us before and we are thrilled that you have acknowledged the very same. Our high guest repeat ratio is something we are so proud of, knowing we have been open a little over two years!

We have included local beer in the mini bar for all rooms and in all our suites we have complimentary wines available as well. Our Club guests simply tell us what their tipple is in advance and your Master of the Household (Guan Jia) will make all arrangements in your Club room or suite prior to arrival, each time you stay.

It's like having a PA throughout your stay in Shanghai. Literally nothing much else to worry about.

Maybe something you could try on your next visit?

Please let me know when that will be through the hotel numbers or emails and I will personally look after you.

Many thanks and best regards,
Martijn van der Valk

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 23, 2011

UPs:
- Great room
- Great equipment
- Great SPA & swimming pool
- Nice breakfast room

DOWNs:
- Rooms a little noisy due to highway nearby
- No access to other floors than yours / not practical to visit your friends & colleagues also staying at the hotel
- No room to store the luggage near the concierge
- Over priced beverages at the bar in the lobby.
- Service: staff is polite and efficient when required to be; they do not however anticipate the needs of customers which is what you could expect from a top luxury establishment.

  • Stayed: November 2011, travelled on business
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3  Thank cosmicdawn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_PuLi_GM, General Manager at The PuLi Hotel and Spa, responded to this reviewResponded November 30, 2011

Dear Cosmicdawn,

Thank you for your posting on TA.

Very good to read that you have enjoyed your stay. It is always nice to receive compliments on the physical product and for someone with 109 visited cities in the portfolio, extra wonderful to receive your tips, hints and comments as well.

We have a luggage holding store on the same level as the concierge desk, just around the corner. No luggage should be kept at desk at any time: I have re-iterated that to our colleagues there in the meantime.

Our very experienced-traveler-guests all rave about our Club. With your very own GuanJia (Master of the Household formerly known in other hotel as Butlers) you have the convenience of an ever-present Personal Assistant every time you are in Shanghai. Whether you are here for business or for leisure -with the extensive extra benefits inclusive in this program- there is simply very little else to worry about!

Specially tailored arrangements and promotional packages for this purpose can always be found on website. Drinks on us in the Long Bar to name one!

Thank you again and happy travels, wherever they may bring you. Hopefully back to Shanghai soon.

Best regards,
Martijn van der Valk

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Reviewed November 21, 2011

I have stayed here several times. A wondeful hotel, near to the French concession and next to Jing'an Park ( a small piece of greenery with trees and paths very pretty) some of the rooms look out over it. The Jing'an Buddhist temple can be seen from some of the rooms, an impressive sight.

The hotel rooms are elegantly designer and (to my untutored eye) it is ancient China meets 21st Century. The staff are wonderful, attentive without being intrusive, some real characters,with whom you can enter interesting and informative convrsations about the area.

Food is excellent, good wine list, the cocktail bar on the ground floor is a great environment to start an evening. If you like cocktails the choice is tremendous and the creations of some of them truly gifted (I say that realising Shanghai is cocktail city).

There are also quiet reading/library areas off the main bar if you prefer some serenity. The business facilities are extremely good.

I have stayed in several hotels in Shanghai over the last few years but this is different and I would highly recommend it.

Room Tip: Ask for one overlooking the park.
  • Stayed: November 2011, travelled on business
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Thank 186338Gary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_PuLi_GM, General Manager at The PuLi Hotel and Spa, responded to this reviewResponded November 23, 2011

Dear Mr 186338Gary,

As much as we appreciate that people talk a lot about our design, we are always really happy to read about our guest's appreciation of our team's attitude and services.

We believe our hotel definitely is design led but most importantly: it is service driven. I am so happy that you have acknowledged that. This is most encouraging for us.

To keep our cocktail offerings interesting we sometimes invite celebrity bartenders to strut their stuff in our bar.

You are totally right: Shanghai is a cocktail CRAZY city.

We look forward to welcoming you back. Celebrity bar tenders ready at your service in our Long Bar.

Many thanks and best regards,
Martijn van der Valk

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Reviewed November 11, 2011

We arrived at the Puli at 9am, 4 hours before check in time, but the staff were almost apologetic that no rooms were ready! They provided us with very welcome refreshments and within 15 minutes escorted us to a beautiful studio suite, which was an upgrade of two price levels from the basis room we had booked.

The room had a fantastic view of the city and also Jing'an park and temple. It was kept spotless throughout and the free mini bar and coffee replenished daily.

Breakfast was plentiful and varied and even at £23 good value.

The staff were always helpful and polite and very efficient.

I would recommend this hotel without hesitation to friends for either holiday or business travel.

  • Stayed: November 2011
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Thank Yorkshireman2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_PuLi_GM, General Manager at The PuLi Hotel and Spa, responded to this reviewResponded November 23, 2011

Dear Yorkshireman2000,

Thank you for your nice posting.

It is not always possible to check guest in instantly. I am so happy we could get you settled in, so shortly after arrival, since you must have been travelling for so long.

If guests need guaranteed 24 check inand 24 hour check out, I wholeheartedly recommend our Club Rooms and Suites with a wonderful program of benefits and come-and-go as you please check in and check out. Just inform us of your flights and we are happy to accommodate.

The GuanJia or Masters of the Household that come with every Club room or Suite, are like personal assistants during your stay in Shanghai. There is very little else to worry about when you book the Club. All details on the website.

Best regards,
Martijn van der Valk

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Reviewed November 8, 2011

One of the city’s most halcyon hotels, The PuLi boasts Old World allure with its cultured, dark-wood interiors; each of the 229 rooms and suites are self-contained with breathtaking views of the stunning Shanghai skyline.

Proud, lavish and luxurious, this striking hotel ushers in a new era of grace and comfort for discerning travelers to Shanghai. The public areas–particularly the soaring lobby, with glass walls overlooking a graceful pond–are designed to give the impression of discreet indulgence rather than the colonial-era glamour or the cutting-edge modernism displayed elsewhere in Shanghai.

While its name translates as “beautiful, unfinished gem,” the hotel is most definitely beautiful, and quite finished. From the Sung Dynasty-style stone headrests in the bathrooms to the antique incense burners in guest-room living areas, there’s not much left to add to this self-contained urban haven.

Snuggled behind thickets of green bamboo, the hotel’s stark gray wall separates guest from the unbridled pandemonium that is modern Shanghai. Massive doors open to an impressive lobby. Along one side a single, 105-foot wood-slab bar stretches across the room, at which everything takes place from cocktails to check-in and concierge service. Across the corridor lies a comfy library stocked with the latest English language newspapers and books.

Cultural elements are featured in the architectural concept of the design, with traditional motifs–black lacquered furniture, screen-style partitions in the expansive rooms, reproductions of Han Dynasty ornaments–illustrating a low-key but Eastern design palette. Modern technology is ubiquitous: a battery of buttons to navigate the blinds in your room, rain showers, a Bose Wave iPod dock, a Nespresso machine, and flat-screen TV behemoths. Free Wi-Fi is available throughout the hotel.

On the third floor, you’ll discover a green-tiled pool, a futuristic gym and the 500-square-meter Anantara Spa, which offers massages and treatments using green tea, along with a form of traditional Chinese massage that combines tui (pushing), na (pulling and dragging), an (rapid rhythmic pressure), pai (tapping), cha (rubbing), zhen (vibrating), bo (vertical pressure) and dian zue (acupuncture).

The Long Bar, which rules the hotel’s lobby, is a 21st-century take on an idea forged in the colonial days of the Shanghai Club. And the impeccable Jing’An epicurean restaurant overlooks the park, with a scrumptious menu overseen by executive chef Dane Clouston, who hails from New Zealand. Menus are built on tastes and designed using a partly modular concept, allowing diners the unique opportunity of tailoring their experience by selecting ingredients to create custom dishes from the freshest produce available.

Jing’an also has the best brunch in Shanghai. The buffet spread, two monstrous main courses and dessert, is a great option if you want to dine in style while indulging on large quantities of Clouston’s terrific food.

Room Tip: Make sure to try Jing’an burger, a juicy thick beef patty on a freshly baked brioche bun with a dash of flavorful homemade hot sauce.
  • Stayed: September 2011, travelled on business
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Thank Robert E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_PuLi_GM, General Manager at The PuLi Hotel and Spa, responded to this reviewResponded November 23, 2011

Dear Mr HollywoodRob,

Wow.

Thank you so much for your very positive and very comprehensive review of our hotel.

My Chinese colleagues told me that: 'we never thought we could sound so good'. I guess I totally agree.

With 33 contributions under your belt, I am personally very happy that one of them is for our hotel.

Thank you.

Best regards,

Martijn van der Valk

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