I absolutely believed this was going to be the most stunning hotel I stayed at in China. For certain, for my tastes, it had the best interior design. I loved my corner room - I loved the lobby - and the bed was fantastic. But there it ended. The rest was a complete joke. I really cannot be bothered to write down everything that went wrong, but alas the signs were there weeks before I checked-in, and continued right up until I left.
We booked a Club room. My advice, DON'T! The Club service is a joke - the afternoon tea a shambles. Most of the services promised with the Club room are not even provided. I have a whole list of what the PulLi state will be provided with a Club room - we got 50% of them.
I should note to all Wallpaper* guide readers - the Shanghai 2012 guide states you will have your own Club loungue with outdoor patio space for breakfast with wonderful views, etc, at The PuLi Hotel. It's not true. That service has not been provided since 2009. So now we know the Wallpaper* guides are not as up to date as they are supposed to be considering they are reprinted every year.
My advice to the PuLi is 'too many cooks spoil the broth' - there are too many people trying to do 1 thing, and in the end no one does anything. The staff are not properly trained, and that can only be the fault of the management. At the Long Bar the staff know nothing about wine and how to serve it properly - and they mixed some very odd tasting classic cocktails. But again, they've obviously not been properly trained.
This was the most expensive hotel I stayed at in China - yet it offered the worst value and service. So I regret staying here. If the PuLi were listed as a 3 star or 4 star hotel, then I would accept it's faults. But it's listed as a 5 star and one of the Leading Hotels Of The World - and it simply does not justify it's rating ... at least, not until management have trained the staff properly.
- Official Description (provided by the hotel):
- As Shanghai's first luxury urban resort, The PuLi Hotel and Spa is centrally located between Nanjing West Road and YanAn Road. With 193 rooms and 36 suites, The PuLi offers 24-hour butler service, in-room dining, concierge, laundry and valet services, and a one Michelin star restaurant, PHÉNIX eatery & bar. The Health Club has a superbly equipped state of the art gymnasium, sauna, steam room, experiential showers, jacuzzi pool, 25-metre lap infinity pool as well as the first Anantara Spa in Shanghai. With different venues to choose from for your private event or meeting, guests can experience handcrafted service from tailor-made menus to programming assistance. The Level 1 Garden Terrace, Level 2 all-day dining restaurant and Private Dining Room, Level 3 Meeting Room, and Level 26 as a multi-functional space where one can host exclusive and intimate events and gatherings up to 150 guests. ... more less
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- Also Known As:
- The Puli Hotel Shanghai