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“A Comedy Of Errors.”

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The PuLi Hotel and Spa
Ranked #7 of 5,206 Hotels in Shanghai
Certificate of Excellence
Reviewed 1 May 2012

I absolutely believed this was going to be the most stunning hotel I stayed at in China. For certain, for my tastes, it had the best interior design. I loved my corner room - I loved the lobby - and the bed was fantastic. But there it ended. The rest was a complete joke. I really cannot be bothered to write down everything that went wrong, but alas the signs were there weeks before I checked-in, and continued right up until I left.

We booked a Club room. My advice, DON'T! The Club service is a joke - the afternoon tea a shambles. Most of the services promised with the Club room are not even provided. I have a whole list of what the PulLi state will be provided with a Club room - we got 50% of them.

I should note to all Wallpaper* guide readers - the Shanghai 2012 guide states you will have your own Club loungue with outdoor patio space for breakfast with wonderful views, etc, at The PuLi Hotel. It's not true. That service has not been provided since 2009. So now we know the Wallpaper* guides are not as up to date as they are supposed to be considering they are reprinted every year.

My advice to the PuLi is 'too many cooks spoil the broth' - there are too many people trying to do 1 thing, and in the end no one does anything. The staff are not properly trained, and that can only be the fault of the management. At the Long Bar the staff know nothing about wine and how to serve it properly - and they mixed some very odd tasting classic cocktails. But again, they've obviously not been properly trained.

This was the most expensive hotel I stayed at in China - yet it offered the worst value and service. So I regret staying here. If the PuLi were listed as a 3 star or 4 star hotel, then I would accept it's faults. But it's listed as a 5 star and one of the Leading Hotels Of The World - and it simply does not justify it's rating ... at least, not until management have trained the staff properly.

Room Tip: Don't waste money on booking a Club room.
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  • Stayed: April 2012, travelled with friends
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3  Thank Serial_Traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_PuLi_GM, General Manager at The PuLi Hotel and Spa, responded to this reviewResponded 7 June 2012

Dear Serial-Traveller,

My apologies for letting you down on this stay. I have tried to get in touch personally, but to no avail yet unfortunately. Please contact me in the hotel when you have a moment? I cannot leave an email address but a generic one can be found on our website alternatively.

Many thanks and best regards,
Martijn van der Valk

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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936 - 942 of 1,533 reviews

Reviewed 28 April 2012

This is a marvelous place in the trepid life of Shanghai. Once you enter the hotel, you feel relax, welcome and taken care of. This is by far my favourite hotel in Shanghai. Service is perfect, flexible and always ready to find a solution to our needs. Rooms are very comfortable, designed with taste (still using asian flavour but not the heavy part of it...). Breakfast is delicious and experience of the restaurant for lunch has been very good as well. I can only warmly recommend for both business and private trips. The butler service is exceptional if you are on the Club rate.

  • Stayed: April 2012, travelled on business
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1  Thank NomadeModerne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 April 2012

Having been there for a couple of nights .
Relaxing and exclusive atmosphere . Friendly staff , delicius room . I think the best hotel for all those people who like design hotel with an oriental touch .

  • Stayed: April 2012, travelled on business
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Thank ENRICOPTO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 April 2012

My husband and I stayed here last weekend, and I can only echo the words of recent reviews - peasceful, calm, Zen like, and overall excellent. Our room was comfortable and very modern. Only criticism was the audible (although not loud) traffic noise, and the view, which was more 'building site' than 'city'. Not the hotel's fault, and not bad enough to prevent us staying again tho! If you want an alternative to the hotel for breakfast, the office building next door has a Costa coffee shop on the ground floor, although it is only open during the week.

Room Tip: Some rooms overlook a lovely park.
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  • Stayed: April 2012, travelled as a couple
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1  Thank tilly022
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 April 2012

Peaceful best describes this hotel experience for me. Zen like throughout but not overdone, the use of wood and stone in the public areas as well as the rooms makes this quite a different experience from other city hotels. The very accessible GM and his senior team also helped to personalise the experience. Very quiet public areas as most guests seem to appreciate why they are there ie to avoid bustling hotels full of smoking Chinese cadres! The shower is great with a big steam free shower for those like me that like shaving i the shower. My only suggestion would be to provide a top sheet (as with most hotels in China at change of season time) the room was really never cold enough to warrant a doona and I didnt sleep as well as the Zen experience promised!

Room Tip: Odd numbered rooms have views of the Park and Temple.
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  • Stayed: April 2012, travelled on business
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1  Thank StuckinBangers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 April 2012

My husband,myself and our 14 year old daughter had 6 nights here, 2 weeks ago and having travelled all over the world and China I can truly say this hotel was one of the most outstanding hotels we have ever stayed in. We also had 1 night at the Fairmont Peace Hotel and the Puli beat it hands down. A smaller more personal hotel the ambience,facilities, food, service cannot in our opinion be beaten. We stayed on a package booked with hotel.com which gave us 2 for 1 and we stayed on the 15th floor (executive floor) where butler service, breakfast, mini bar £48 of drinks allowance per day, afternoon tea and evening canopies, plus all clothes washed and pressed were included for 3 of us, 6 nights for £1,260 incl taxes. Absolutely AMAZING value. The hotel is minimalist, clean lines which my husband had thought would not be to his taste prior to arriving but he was pleasantly suprised how comfortable and cosy it was. The Rough Guide had said the hotel communal spaces were too dark but we found the low lights relaxing and peaceful. In the French concession it is near the 2 and 7 subway lines and just near to the fascinating french concession individual shops and fabulous restaurants. Taxi fares are 20RMB to most places. On the main highway just next door are the usual shopping malls with Louis Vuitton, Gucci etc etc. Ask for a room overlooking Jing'an Park as the front looks onto a construction site. This is pretty common throughout China and the views from the Hilton in Beijing were dreadful. The Jing'an park is beautiful and watch the Tai chi practicioners in the morning there. The rooms are beautiful, with a lovely bath where you can soak and watch the evening lights of Shanghai. The food is first class and the butler, particularly Nick, so helpful. The gym and spa are truly luxurious, lovely jacuzzi. pool and treatments. Watch out for the toilet, that washes you too at the flick of a button! The only thing we thought could be improved was the bar placement which we thought might be better in the library space.
THINGS TO LOOK OUT FOR IF 1ST TIME
Toilets: Except in the hotels, airports and all public places have hole in the ground, with paper in a bin, men in mens loos squat in front of you to do their business. They stink and are not cleaned all day. Take tissue with you wherever you go for the ladies.
Crossing the Road: Traffic does not stop at zebra crossings, though some might to fool you and as you cross a right turn bike or car will hurtle round and not care less if you are in the way. Beware especially with children.
No of people: Shanghai has nearly 20 million people compared to say New York or London's 6 -8 million. The sheer number of people can be overwhelming and the chinese do not queue, they just shove, so expect it on undergrounds expecially.
Spitting/Burping: We find this gross but even well dressed young ladies will hawk and spit or burp out loud.
Bargaining: NEVER pay the price asked, Americans are known to be the easy targets as they are not so used to bargaining. Especially in the silk market, you may have to bid ONE TENTH of the price and then walk, don't be fooled into saying a higher price when they say what is your final price, stick to what you think the item is worth. I have travelled in china a bit and some examples: handbags are mostly plastic in top part of silk market, antiques are faked up in antique market, whatever they tell you and show you eg a leather tassel, the main body is plastic, a handbag should be 150 - 300RMB at most, shoes, uggs, toms etc 75-150RMB, etc etc
Taxis: Always get a taxi from the hotel as these will be licensed and the doorman can explain in chinese where you want to go. On return more difficult, many taxis run without a metre, they are illegal, but look the same. They will make a bargain with you, mostly more expensive and don't forget they have probably not got insurance etc, so dont get in a touting for business taxi, and ask if they have a metre before you get in. Also get a card from your hotel with its name and address for return trips to show taxi as its written in chinese. No-one speaks english more than hello and a few words.
HOWEVER China is an amazing place and culture and we had the best time this trip.

Room Tip: Ask for executive room(as so many added benefits) and a room overlooking Jing'an Park
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  • Stayed: April 2012, travelled with family
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1  Thank luminojane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 April 2012

This hotel had nearly no flaws. The only thing I would like to see impoved was the beakfast which at steep prices (230RMB) should offer a better selection of bread, cold cuts and cereal.
The rooms, the bar and the spa are immaculate!

Room Tip: Go for a club room if it's not too expensive. It's very expensive to upgrade once you're...
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  • Stayed: April 2012, travelled with friends
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Thank gothenburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The PuLi Hotel and Spa

Address: No.1 Changde Road | Jing'An District, Shanghai 200040, China
Phone Number:
Region: China > Shanghai Region > Shanghai > Jing'an
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Shanghai
#5 Business Hotel in Shanghai
#6 Spa Hotel in Shanghai
#7 Luxury Hotel in Shanghai
#191 Best Value Hotel in Shanghai
Price Range: $348 - $594 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The PuLi Hotel and Spa 5*
Number of rooms: 229
Official Description (provided by the hotel):
As Shanghai's first luxury urban resort, The PuLi Hotel and Spa is centrally located between Nanjing West Road and YanAn Road. With 193 rooms and 36 suites, The PuLi offers 24-hour butler service, in-room dining, concierge, laundry and valet services, and a one Michelin star restaurant, PHÉNIX eatery & bar. The Health Club has a superbly equipped state of the art gymnasium, sauna, steam room, experiential showers, jacuzzi pool, 25-metre lap infinity pool as well as the first Anantara Spa in Shanghai. With different venues to choose from for your private event or meeting, guests can experience handcrafted service from tailor-made menus to programming assistance. The Level 1 Garden Terrace, Level 2 all-day dining restaurant and Private Dining Room, Level 3 Meeting Room, and Level 26 as a multi-functional space where one can host exclusive and intimate events and gatherings up to 150 guests. ... more   less 
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Also Known As:
The Puli Hotel Shanghai

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