Stayed one night at the Kerry. I've stayed at this hotel many times. Currently a Jade member. During our stay this week my girlfriend and I ate at the Brew restaurant. She felt fine, even talking with the band. Many laughs. Within an hour after eating she became extremely ill. She spent the entire night sick and vomiting profusely. The next morning I contacted the manager (Priscilla). She at first seemed very understanding and offered some pourage to help with the sickness. After an entire day of my girlfriend still being sick and weak Priscilla offered that we could stay another night but would have to pay! Pay? for what? I should have been refunded for the original night that was terrible and one of the worst nights I've experienced.
After voicing my anger with the manager she stated that "there is no proof that the salmon salad from the Brew made your girlfriend sick" If there was proof, we could do something!
At the end, the manager Priscilla, gave us a gift bag with some plastic bags that my girlfriend could use to vomit while we were in the taxi!
Totally disappointed with the management service over this situation. I would recommend staying at a different location. Maybe the management is more understanding.More
- Free Wifi
- Breakfast included