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“Good service, nice view but food is a little greasy ”

Jin Xuan Chinese Restaurant (The Ritz-Carlton Shanghai, Pudong)
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Ranked #4 of 17,529 Restaurants in Shanghai
Certificate of Excellence
Price range: US$60 - US$200
Cuisines: Chinese
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Restaurant details
Neighbourhood: Lujiazui
Description: Traditional Cantonese cuisine, warm service and rich décor earned this restaurant its first Michelin star in 2017. The menu is complemented by dishes from around China and offers tea pairings. Dress code:Smart Casual No flip-flops, beach sandals, plastic footwear No sleeveless shirts or shorts for gentlemen
Reviewed July 13, 2016 via mobile

Service: very friendly. They offered the kids drink when we were waiting and seated us immediately once the table is available.
View: we sat at a round table next to the window and had a great view of the bund ( although it was cloudy that say )
Food: the portion is huge and its nicely done. We came for lunch and ordered 4 noodle dish - more than we needed for us 4 adults and 2 kids. The food is a bit greasy which is the only negative part.

They are very nice with kids but it's quite formal so I wouldn't go again with young kids.

1  Thank Wenxin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ritz-Carlton-Pudong, Manager at Jin Xuan Chinese Restaurant (The Ritz-Carlton Shanghai, Pudong), responded to this reviewResponded July 21, 2016

Dear Guest,

Thank you for taking time and telling us your feedback.

We appreciate you visit us and recognize the good service. Please know that we are continuously improving our service as well as food quality.

Thank you again for your kind feedback. We look forward to welcoming you again.

Ellen Franke
Executive Assistant Manager, Food and Beverage
The Ritz-Carlton Shanghai, Pudong
ellen.franke@ritzcarlton.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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94 - 98 of 458 reviews

Reviewed June 9, 2016

The view, food and service are amazing. The prices are a bit pricy but it is truly a Michelin style experiences. Compare to Hong Kong Ritz Chinese restaurant, I think they are both amazing. Truffle roasted duck and the steam cod with xo sauce are amazing. Try to book early to secure a beautiful bund view sit. Next time will try lunch to check out their dim sum.

    • Value
    • Service
    • Food
Thank HNHK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ritz-Carlton-Pudong, Manager at Jin Xuan Chinese Restaurant (The Ritz-Carlton Shanghai, Pudong), responded to this reviewResponded June 13, 2016

Dear Guest,

Thank you for taking the time to share your detailed feedback regarding your stay. It is so nice to know that you loved our Chinese restaurant. Please know that we are continuously improving our service as well as food quality. We look forward to your next visit!

Ellen Franke
Executive Assistant Manager, Food and Beverage
The Ritz-Carlton Shanghai, Pudong
ellen.franke@ritzcarlton.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 31, 2016

My mother and I spent a night at Ritz-Carlton Pudong. When visiting the restaurants in the hotel, we were attracted by the stunning bund view and decided to come for dinner. At dinner time, we were led to a fantastic table: private environment and sweeping view of bund.

We were very happy with their warm-hearted service! Elaine was taking care of our orders. She was very sweet and even showed us their glamorous private dining room, so that we could take good pictures of pearl tower! The beverage manager Henry came over chatting with us. All the gestures by the service team were natural and warm!

The dishes offer generous quantity and very tasty. However, they were a little bit too oily but I think that it's up to individual's taste.

Overall, we had a very good impression of this restaurant and will come back in the future!

    • Value
    • Service
    • Food
1  Thank Phoebe G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ritz-Carlton-Pudong, Executive Assistant Manager, Food and Beverage at Jin Xuan Chinese Restaurant (The Ritz-Carlton Shanghai, Pudong), responded to this reviewResponded June 1, 2016

Dear Phoebe

Greetings again from The Ritz-Carlton Shanghai, Pudong! On behalf of Jin Xuan team I want to thank you for spending such a great night with us. Thank you for your valuable feedback on the food and we will review with your culinary team. We look forward to your next visit to Jin Xuan as well as other outlets at The Ritz-Carlton Shanghai, Pudong!

Ellen Franke
Executive Assistant Manager, Food and Beverage
The Ritz-Carlton Shanghai, Pudong
ellen.franke@ritzcarlton.com

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Reviewed May 28, 2016 via mobile

Treated ourselves to a lovely meal here on our last night in Shanghai. Booked in the morning and secured a large table with a view over the Bund. Service staff were excellent and good natured with our three children. So glad that we ordered the most interesting entree of Peking duck and foie gras. Beautiful setting and live music. Pricey but highly recommended!

1  Thank TVR_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ritz-Carlton-Pudong, Executive Assistant Manager, Food and Beverage at Jin Xuan Chinese Restaurant (The Ritz-Carlton Shanghai, Pudong), responded to this reviewResponded June 1, 2016

Dear TVR_1

Warmest greetings from Jin Xuan team and it is our great pleasure to know you loved the restaurant, the food and our service. We are happy to create a memorable evening for your last night in Shanghai. Look forward to your next visit to Shanghai and Jin Xuan Restuarant!

Ellen Franke
Executive Assistant Manager, Food and Beverage
The Ritz-Carlton Shanghai, Pudong
ellen.franke@ritzcarlton.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 18, 2016 via mobile

the view is amazing and the dining environment is comfortable since the table distance is right food. Food is delicious especially the soup, duck and cod fish. Sommelier has offered a surprised wine pairing which make our dinner ended unforgettable.
A must go in shanghai

1  Thank QueenieXia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ritz-Carlton-Pudong, Executive Assistant Manager, Food and Beverage at Jin Xuan Chinese Restaurant (The Ritz-Carlton Shanghai, Pudong), responded to this reviewResponded May 1, 2016

Dear QueenieXia,
thank you very much for your wonderful feedback. We feel very honert that you have dined with us. We looking forward to welcoming you back soon.

Warm Regards,
Ellen Franke
Executive Assistant Manager, Food and Beverage
ellen.franke@ritzcarlton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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