We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good service, nice view but food is a little greasy ”

Jin Xuan Chinese Restaurant (The Ritz-Carlton Shanghai, Pudong)
Ranked #2 of 17,190 Restaurants in Shanghai
Certificate of Excellence
Price range: US$60 - US$200
Cuisines: Chinese
More restaurant details
Restaurant details
Neighbourhood: Lujiazui
Description: The Ritz-Carlton, Shanghai Pudong's Chinese restaurant, Jin Xuan, has earned its first Michelin Star in the inaugural Michelin Guide Shanghai 2017. It is one of 26 restaurants in Mainland China to receive this accolade. Jin Xuan Chinese Restaurant showcases the very best Chinese cuisine in a spectacular location with its high 'vaulted' ceilings and a mezzanine level. This fine dining Chinese Restaurant, designed by Steve Leung from Hong Kong, is the discerned choice for social and business diners alike. The refined menu specializes in Cantonese dishes complemented with regional favorites from other Chinese provinces. Tea connoisseurs will be well catered to and indulged as the best choices of tea can be enjoyed in pairing combinations to ideally match and suit the dishes they order. The main dining area can seat up to 52 guests, while the six private dining rooms can host a total capacity of 64; two VIP dining rooms are also available for up to 40 guests. Dress code: Smart Casual (No flip-flops, beach sandals, plastic footwear; No sleeveless shirts or shorts for gentlemen)
Reviewed 13 July 2016 via mobile

Service: very friendly. They offered the kids drink when we were waiting and seated us immediately once the table is available.
View: we sat at a round table next to the window and had a great view of the bund ( although it was cloudy that say )
Food: the portion is huge and its nicely done. We came for lunch and ordered 4 noodle dish - more than we needed for us 4 adults and 2 kids. The food is a bit greasy which is the only negative part.

They are very nice with kids but it's quite formal so I wouldn't go again with young kids.

1  Thank Wenxin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ritz-Carlton-Pudong, Manager at Jin Xuan Chinese Restaurant (The Ritz-Carlton Shanghai, Pudong), responded to this reviewResponded 21 July 2016

Dear Guest,

Thank you for taking time and telling us your feedback.

We appreciate you visit us and recognize the good service. Please know that we are continuously improving our service as well as food quality.

Thank you again for your kind feedback. We look forward to welcoming you again.

Ellen Franke
Executive Assistant Manager, Food and Beverage
The Ritz-Carlton Shanghai, Pudong
ellen.franke@ritzcarlton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (278)
Traveller rating
Traveller type
Time of year
Language
  • More languages

48 - 52 of 279 reviews

Reviewed 9 June 2016

The view, food and service are amazing. The prices are a bit pricy but it is truly a Michelin style experiences. Compare to Hong Kong Ritz Chinese restaurant, I think they are both amazing. Truffle roasted duck and the steam cod with xo sauce are amazing. Try to book early to secure a beautiful bund view sit. Next time will try lunch to check out their dim sum.

    • Value
    • Service
    • Food
Thank HNHK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ritz-Carlton-Pudong, Manager at Jin Xuan Chinese Restaurant (The Ritz-Carlton Shanghai, Pudong), responded to this reviewResponded 13 June 2016

Dear Guest,

Thank you for taking the time to share your detailed feedback regarding your stay. It is so nice to know that you loved our Chinese restaurant. Please know that we are continuously improving our service as well as food quality. We look forward to your next visit!

Ellen Franke
Executive Assistant Manager, Food and Beverage
The Ritz-Carlton Shanghai, Pudong
ellen.franke@ritzcarlton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 May 2016

My mother and I spent a night at Ritz-Carlton Pudong. When visiting the restaurants in the hotel, we were attracted by the stunning bund view and decided to come for dinner. At dinner time, we were led to a fantastic table: private environment and sweeping view of bund.

We were very happy with their warm-hearted service! Elaine was taking care of our orders. She was very sweet and even showed us their glamorous private dining room, so that we could take good pictures of pearl tower! The beverage manager Henry came over chatting with us. All the gestures by the service team were natural and warm!

The dishes offer generous quantity and very tasty. However, they were a little bit too oily but I think that it's up to individual's taste.

Overall, we had a very good impression of this restaurant and will come back in the future!

    • Value
    • Service
    • Food
1  Thank Phoebe G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ritz-Carlton-Pudong, Executive Assistant Manager, Food and Beverage at Jin Xuan Chinese Restaurant (The Ritz-Carlton Shanghai, Pudong), responded to this reviewResponded 1 June 2016

Dear Phoebe

Greetings again from The Ritz-Carlton Shanghai, Pudong! On behalf of Jin Xuan team I want to thank you for spending such a great night with us. Thank you for your valuable feedback on the food and we will review with your culinary team. We look forward to your next visit to Jin Xuan as well as other outlets at The Ritz-Carlton Shanghai, Pudong!

Ellen Franke
Executive Assistant Manager, Food and Beverage
The Ritz-Carlton Shanghai, Pudong
ellen.franke@ritzcarlton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2016 via mobile

Treated ourselves to a lovely meal here on our last night in Shanghai. Booked in the morning and secured a large table with a view over the Bund. Service staff were excellent and good natured with our three children. So glad that we ordered the most interesting entree of Peking duck and foie gras. Beautiful setting and live music. Pricey but highly recommended!

1  Thank TVR_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ritz-Carlton-Pudong, Executive Assistant Manager, Food and Beverage at Jin Xuan Chinese Restaurant (The Ritz-Carlton Shanghai, Pudong), responded to this reviewResponded 1 June 2016

Dear TVR_1

Warmest greetings from Jin Xuan team and it is our great pleasure to know you loved the restaurant, the food and our service. We are happy to create a memorable evening for your last night in Shanghai. Look forward to your next visit to Shanghai and Jin Xuan Restuarant!

Ellen Franke
Executive Assistant Manager, Food and Beverage
The Ritz-Carlton Shanghai, Pudong
ellen.franke@ritzcarlton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 April 2016 via mobile

the view is amazing and the dining environment is comfortable since the table distance is right food. Food is delicious especially the soup, duck and cod fish. Sommelier has offered a surprised wine pairing which make our dinner ended unforgettable.
A must go in shanghai

1  Thank QueenieXia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ritz-Carlton-Pudong, Executive Assistant Manager, Food and Beverage at Jin Xuan Chinese Restaurant (The Ritz-Carlton Shanghai, Pudong), responded to this reviewResponded 1 May 2016

Dear QueenieXia,
thank you very much for your wonderful feedback. We feel very honert that you have dined with us. We looking forward to welcoming you back soon.

Warm Regards,
Ellen Franke
Executive Assistant Manager, Food and Beverage
ellen.franke@ritzcarlton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed Jin Xuan Chinese Restaurant (The Ritz-Carlton Shanghai, Pudong) also viewed

Shanghai, Shanghai Region
 
Shanghai, Shanghai Region
Shanghai, Shanghai Region
 

Been to Jin Xuan Chinese Restaurant (The Ritz-Carlton Shanghai, Pudong)? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing