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Four Seasons Hotel Shanghai at Pudong
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Reviews (786)
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Reviewed December 4, 2013

This was both a weekend getaway that turned into a business trip for both me and my husband. The hotel staff is the greatest draw--efficient but not abrupt, friendly but not intrusive. The Guerlain spa had very good treatments in a relaxing setting. Don't miss the pool (and a variety of showers) esp at night. There is excellent local tea at the spa and in the rooms.

Room Tip: The room we got was huge with lots of closet space and a beautiful bathroom stocked with high quality Italian toiletries (Lorenzo villoresi) ---all the rooms are probably like this. The mini bar was not a mini bar--it was a cocktail bar!!
  • Stayed: November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Kitty G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheFourSeasonsPudong, General Manager at Four Seasons Hotel Shanghai at Pudong, responded to this reviewResponded December 8, 2013

Dear Guest,

Thank you so much for your time to share your feedback about your visit to the Four Seasons Hotel Pudong, Shanghai.

We are delighted to read that you were very satisfied with your stay, and that you were pleased with the services provided to you by our staff. Whatever success we achieve in meeting the needs of our guests is entirely due to the dedication and commitment of our people. The primary goal of all of us at Four Seasons is to provide our guests with the best possible service, and it is of course immensely gratifying to know when we have succeeded in meeting their expectations.

We have shared your comments with our team, please know that they mean a lot to us. We look forward to welcoming you back to Shanghai when your travels bring you back in our direction.

Kind regards,
Christian Poda
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 30, 2013

It all started with a problem - due to an entry error the hotel forgot that they were supposed to meet me at the airport. The chaos ensued and after an hour of waiting, I was put on a cab for a ride that made me feel I was in the Mad Max movie.
Trying to convince myself for an hour it took to get from the Pudong airport that millions of people take these cabs and survive both the ride and the pollution, I finally arrived.
The staff was extremely apologetic and managed to soothe their upset guest's frazzled nerves through a combination of complimentary services and how-can-we-help attitude.
After that it was all so good it was boring until I had a dental emergency that allowed the concierge desk to truly shine. They were amazingly helpful and efficient, and my problem was solved in no time despite occurring on Saturday.
In summary: take precautions, make sure there are no mix-ups, but otherwise prepare to be greeted and pampered by a world class hotel.

  • Stayed: November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Tokyowhereelse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheFourSeasonsPudong, General Manager at Four Seasons Hotel Shanghai at Pudong, responded to this reviewResponded December 8, 2013

Dear Guest,

Thank you so much for your time to share your feedback about your visit to the Four Seasons Hotel Pudong, Shanghai.

Sorry again fo the mix up that caused us to miss your car pick up and we are even more delighted to read that you were otherwise very satisfied with your stay, and that you were pleased with the services provided to you by our staff. Whatever success we achieve in meeting the needs of our guests is entirely due to the dedication and commitment of our people. The primary goal of all of us at Four Seasons is to provide our guests with the best possible service, and it is of course immensely gratifying to know when we have succeeded in meeting their expectations.

We have shared your comments with our team, please know that they mean a lot to us. We look forward to welcoming you back to Shanghai when your travels bring you back in our direction.

Kind regards,
Christian Poda
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 30, 2013

You will be welcomed and enjoy great service at this hotel, the staff efficiently deal with all requests gracefully and efficiently.
The rooms are large and have everything that one could wish - an iPadmini in the room can be used to control everything from room temperature, to ordering room service, or even arranging an iron to be delivered to your room, and will provide you with an estimated delivery time - excellent! The beds are very comfortable - you will sleep well. As for other facilities the pool and gym has an amazing view past Pudong's Pearl Tower to the Bund - amazing enough to inspire you to work-out.
Location-wise the hotel is very much in the heart of Pudong, just down from the IFC so good for business and not far from the tunnel across to Puxi - so dining on the Bund is only 15mins away (unless it is peak hour).

  • Stayed: November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank durq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheFourSeasonsPudong, General Manager at Four Seasons Hotel Shanghai at Pudong, responded to this reviewResponded December 8, 2013

Dear Guest,

Thank you so much for your time to share your feedback about your visit to the Four Seasons Hotel Pudong, Shanghai.

We are delighted to read that you were very satisfied with your stay, and that you were pleased with the services provided to you by our staff. Whatever success we achieve in meeting the needs of our guests is entirely due to the dedication and commitment of our people. The primary goal of all of us at Four Seasons is to provide our guests with the best possible service, and it is of course immensely gratifying to know when we have succeeded in meeting their expectations.

We have shared your comments with our team, please know that they mean a lot to us. We look forward to welcoming you back to Shanghai when your travels bring you back in our direction.

Kind regards,
Christian Poda
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 24, 2013 via mobile

Ranks up there as one of R&R best hotels I've ever stayed in, definitely the best in China. Customer service surpassed all expectations, I felt welcomed all the way and was frequently surprised at just how friendly, happy and helpful people were. The room was fantastic - large size, comfy bed and small details that made it seem like a hi-tech, luxurious home from home. Breakfast can be improved by comparison with other top hotels but it was still good. Location totally depends on your trip - I was there for an organised conference, my office is down the road, there's a mall next door with good food/cafes and a metro station nearby. It was a bit of a taxi ride from the nightlife on the bund but RMB 60 for the late night trip the cost is ok. I would 100% return if I can afford it and have recommended it to others already.

  • Stayed: November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Ellie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheFourSeasonsPudong, General Manager at Four Seasons Hotel Shanghai at Pudong, responded to this reviewResponded November 30, 2013

Dear Ellie,

Thank you so much for your time to share your feedback about your visit to the Four Seasons Hotel Pudong, Shanghai.

We are delighted to read that you were very satisfied with your stay, and that you were pleased with the services provided to you by our staff. Whatever success we achieve in meeting the needs of our guests is entirely due to the dedication and commitment of our people. The primary goal of all of us at Four Seasons is to provide our guests with the best possible service, and it is of course immensely gratifying to know when we have succeeded in meeting their expectations.

We have shared your comments with our team, please know that they mean a lot to us. We look forward to welcoming you back to Shanghai when your travels bring you back in our direction.

Kind regards,
Christian Poda
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 24, 2013

Very convenient location. Minute walk to my office. I like the room deco very much. Nice color and good view of the city. Very comfortable sleeping mattress guarantees a good sleep after a day's busy work. The breakfast is so so, seems to be overpriced for its quality. In general, it's a nice stay.

  • Stayed: November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank liuyu668
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheFourSeasonsPudong, General Manager at Four Seasons Hotel Shanghai at Pudong, responded to this reviewResponded November 30, 2013

Dear Guest,

Thank you so much for your time to share your feedback about your visit to the Four Seasons Hotel Pudong, Shanghai.

We are delighted to read that you were very satisfied with your stay, and that you were pleased with the services provided to you by our staff. Whatever success we achieve in meeting the needs of our guests is entirely due to the dedication and commitment of our people. The primary goal of all of us at Four Seasons is to provide our guests with the best possible service, and it is of course immensely gratifying to know when we have succeeded in meeting their expectations.

Thank you for your notes on Breakfast, we want to provide great value and continously review feedback like yours to ensure we keep improving.

We have shared your comments with our team, please know that they mean a lot to us. We look forward to welcoming you back to Shanghai when your travels bring you back in our direction.

Kind regards,
Christian Poda
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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