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“The ultimate in Luxury and Glamour”

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Four Seasons Shanghai Pudong
Ranked #2 of 5,059 Hotels in Shanghai
Certificate of Excellence
Berlin
Level Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“The ultimate in Luxury and Glamour”
Reviewed 5 December 2013

I was in the new Four Seasons Pudong Hotel in Shanghai for 3 nights and will never forget it.
The whole Hotel which has 41 floors exudes Glamour. The staff is absolutely friendly always with a smile. I am an Artlover and had a lot to explore. Very good concept and inspiring for those who are interested in Design and Architecture.
I was in the 33th floor which has access to the executive Lounge in the 35th floor. This makes sense if you like to have an intimate breakfast area or like to join a glass of wine. All this and more is complimentary. But the best is the 41st food, the pool and the Spa where you have the total Pudong overview with its typical skyline. The sundowner time is magical. The whole spa is breathtaking designed. You will feel like a king. My massages also top. I had dinner in the chinese Restaurant. Very discretly and intimate. The food Wow! What else. The Bar is cool and the rooms are so intelligent and high end equipped…This is my new destination for Shanghai.

Room Tip: The rooms in the higher levels have that great views at the Skyline.
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  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank frieda13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheFourSeasonsPudong, General Manager at Four Seasons Shanghai Pudong, responded to this review, 8 December 2013
Dear Guest,

Thank you so much for your time to share your feedback about your visit to the Four Seasons Hotel Pudong, Shanghai.

We are delighted to read that you were very satisfied with your stay, and that you were pleased with the services provided to you by our staff. Whatever success we achieve in meeting the needs of our guests is entirely due to the dedication and commitment of our people. The primary goal of all of us at Four Seasons is to provide our guests with the best possible service, and it is of course immensely gratifying to know when we have succeeded in meeting their expectations.

We have shared your comments with our team, please know that they mean a lot to us. We look forward to welcoming you back to Shanghai when your travels bring you back in our direction.

Kind regards,
Christian Poda
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (142)
Date | Rating
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English first
Hong Kong, China
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 December 2013

This was both a weekend getaway that turned into a business trip for both me and my husband. The hotel staff is the greatest draw--efficient but not abrupt, friendly but not intrusive. The Guerlain spa had very good treatments in a relaxing setting. Don't miss the pool (and a variety of showers) esp at night. There is excellent local tea at the spa and in the rooms.

Room Tip: The room we got was huge with lots of closet space and a beautiful bathroom stocked with high qualit...
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  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kitty G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheFourSeasonsPudong, General Manager at Four Seasons Shanghai Pudong, responded to this review, 8 December 2013
Dear Guest,

Thank you so much for your time to share your feedback about your visit to the Four Seasons Hotel Pudong, Shanghai.

We are delighted to read that you were very satisfied with your stay, and that you were pleased with the services provided to you by our staff. Whatever success we achieve in meeting the needs of our guests is entirely due to the dedication and commitment of our people. The primary goal of all of us at Four Seasons is to provide our guests with the best possible service, and it is of course immensely gratifying to know when we have succeeded in meeting their expectations.

We have shared your comments with our team, please know that they mean a lot to us. We look forward to welcoming you back to Shanghai when your travels bring you back in our direction.

Kind regards,
Christian Poda
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tokyo, Japan
1 review
Reviewed 30 November 2013

It all started with a problem - due to an entry error the hotel forgot that they were supposed to meet me at the airport. The chaos ensued and after an hour of waiting, I was put on a cab for a ride that made me feel I was in the Mad Max movie.
Trying to convince myself for an hour it took to get from the Pudong airport that millions of people take these cabs and survive both the ride and the pollution, I finally arrived.
The staff was extremely apologetic and managed to soothe their upset guest's frazzled nerves through a combination of complimentary services and how-can-we-help attitude.
After that it was all so good it was boring until I had a dental emergency that allowed the concierge desk to truly shine. They were amazingly helpful and efficient, and my problem was solved in no time despite occurring on Saturday.
In summary: take precautions, make sure there are no mix-ups, but otherwise prepare to be greeted and pampered by a world class hotel.

  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tokyowhereelse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheFourSeasonsPudong, General Manager at Four Seasons Shanghai Pudong, responded to this review, 8 December 2013
Dear Guest,

Thank you so much for your time to share your feedback about your visit to the Four Seasons Hotel Pudong, Shanghai.

Sorry again fo the mix up that caused us to miss your car pick up and we are even more delighted to read that you were otherwise very satisfied with your stay, and that you were pleased with the services provided to you by our staff. Whatever success we achieve in meeting the needs of our guests is entirely due to the dedication and commitment of our people. The primary goal of all of us at Four Seasons is to provide our guests with the best possible service, and it is of course immensely gratifying to know when we have succeeded in meeting their expectations.

We have shared your comments with our team, please know that they mean a lot to us. We look forward to welcoming you back to Shanghai when your travels bring you back in our direction.

Kind regards,
Christian Poda
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
hong kong
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 30 November 2013

You will be welcomed and enjoy great service at this hotel, the staff efficiently deal with all requests gracefully and efficiently.
The rooms are large and have everything that one could wish - an iPadmini in the room can be used to control everything from room temperature, to ordering room service, or even arranging an iron to be delivered to your room, and will provide you with an estimated delivery time - excellent! The beds are very comfortable - you will sleep well. As for other facilities the pool and gym has an amazing view past Pudong's Pearl Tower to the Bund - amazing enough to inspire you to work-out.
Location-wise the hotel is very much in the heart of Pudong, just down from the IFC so good for business and not far from the tunnel across to Puxi - so dining on the Bund is only 15mins away (unless it is peak hour).

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank durq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheFourSeasonsPudong, General Manager at Four Seasons Shanghai Pudong, responded to this review, 8 December 2013
Dear Guest,

Thank you so much for your time to share your feedback about your visit to the Four Seasons Hotel Pudong, Shanghai.

We are delighted to read that you were very satisfied with your stay, and that you were pleased with the services provided to you by our staff. Whatever success we achieve in meeting the needs of our guests is entirely due to the dedication and commitment of our people. The primary goal of all of us at Four Seasons is to provide our guests with the best possible service, and it is of course immensely gratifying to know when we have succeeded in meeting their expectations.

We have shared your comments with our team, please know that they mean a lot to us. We look forward to welcoming you back to Shanghai when your travels bring you back in our direction.

Kind regards,
Christian Poda
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 24 November 2013 via mobile

Ranks up there as one of R&R best hotels I've ever stayed in, definitely the best in China. Customer service surpassed all expectations, I felt welcomed all the way and was frequently surprised at just how friendly, happy and helpful people were. The room was fantastic - large size, comfy bed and small details that made it seem like a hi-tech, luxurious home from home. Breakfast can be improved by comparison with other top hotels but it was still good. Location totally depends on your trip - I was there for an organised conference, my office is down the road, there's a mall next door with good food/cafes and a metro station nearby. It was a bit of a taxi ride from the nightlife on the bund but RMB 60 for the late night trip the cost is ok. I would 100% return if I can afford it and have recommended it to others already.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ellie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheFourSeasonsPudong, General Manager at Four Seasons Shanghai Pudong, responded to this review, 30 November 2013
Dear Ellie,

Thank you so much for your time to share your feedback about your visit to the Four Seasons Hotel Pudong, Shanghai.

We are delighted to read that you were very satisfied with your stay, and that you were pleased with the services provided to you by our staff. Whatever success we achieve in meeting the needs of our guests is entirely due to the dedication and commitment of our people. The primary goal of all of us at Four Seasons is to provide our guests with the best possible service, and it is of course immensely gratifying to know when we have succeeded in meeting their expectations.

We have shared your comments with our team, please know that they mean a lot to us. We look forward to welcoming you back to Shanghai when your travels bring you back in our direction.

Kind regards,
Christian Poda
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
3 reviews
Reviewed 24 November 2013

Very convenient location. Minute walk to my office. I like the room deco very much. Nice color and good view of the city. Very comfortable sleeping mattress guarantees a good sleep after a day's busy work. The breakfast is so so, seems to be overpriced for its quality. In general, it's a nice stay.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank liuyu668
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheFourSeasonsPudong, General Manager at Four Seasons Shanghai Pudong, responded to this review, 30 November 2013
Dear Guest,

Thank you so much for your time to share your feedback about your visit to the Four Seasons Hotel Pudong, Shanghai.

We are delighted to read that you were very satisfied with your stay, and that you were pleased with the services provided to you by our staff. Whatever success we achieve in meeting the needs of our guests is entirely due to the dedication and commitment of our people. The primary goal of all of us at Four Seasons is to provide our guests with the best possible service, and it is of course immensely gratifying to know when we have succeeded in meeting their expectations.

Thank you for your notes on Breakfast, we want to provide great value and continously review feedback like yours to ensure we keep improving.

We have shared your comments with our team, please know that they mean a lot to us. We look forward to welcoming you back to Shanghai when your travels bring you back in our direction.

Kind regards,
Christian Poda
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 November 2013

Four Seasons Pudong, Shanghai is a "Pearl" above all hotels.
From the moment our taxi arrived at the driveway till we checked-out after a 6 nights stay, the impeccable service and attentive to details never failed to impress us.
Room is spacious and modern. The toiletries color theme is red which carry a taste of being "Chinese".
Concierge and front desk staff are very friendly and informative, always greeting you with a smile. The indoor swimming pool on the 41st floor is amazing. It overlooks the Oriental Pearl Tower and the view is great. Is a "must go" place when you are staying at the hotel.
We had lunch at Camelia restaurant located at the lobby. Food is great and service is attentive but not intrusive.
The nearest subway is Dongchang station and it is a mere 5-10mins walk from the hotel. If you are more adventurous, there is a bus-stop right in front of the hotel as well.
Overall, this hotel truely epitomise what service is all about and should try it out when you are in Shanghai.

Room Tip: If possible, get a room facing the Oriental Pearl Tower, it is a different "scenery" in th...
See more room tips
  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank clementalice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheFourSeasonsPudong, General Manager at Four Seasons Shanghai Pudong, responded to this review, 21 November 2013
Dear Guest,

Thank you so much for your time to share your feedback about your visit to the Four Seasons Hotel Pudong, Shanghai.

We are delighted to read that you were very satisfied with your stay, and that you were pleased with the services provided to you by our staff. Whatever success we achieve in meeting the needs of our guests is entirely due to the dedication and commitment of our people. The primary goal of all of us at Four Seasons is to provide our guests with the best possible service, and it is of course immensely gratifying to know when we have succeeded in meeting their expectations.

We have shared your comments with our team, please know that they mean a lot to us. We look forward to welcoming you back to Shanghai when your travels bring you back in our direction.

Kind regards,
Christian Poda
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Four Seasons Shanghai Pudong

Property: Four Seasons Shanghai Pudong
Address: No.210 Century Avenue, Pudong New District, Shanghai 200120, China
Phone Number:
Region: China > Shanghai Region > Shanghai > Lujiazui
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 5,059 Hotels in Shanghai
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Four Seasons Shanghai Pudong 5*
Number of rooms: 187
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