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All reviews double tree east wing the executive lounge revolving restaurant science museum diamond member nice hotel business trip upgraded to a suite century park maglev station hilton shanghai hotel staff fitness center concierge desk an upgrade high floor
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Reviewed November 16, 2011

From the time you arrive the disdain of the reception staff sets the tone, a great building in a good trade fair location being ruined by poor management. Breakfast sadly backs this up, with agitated guests trying to attract the attention of non-plussed and under trained staff to get a coffee. Some where this hotel has lost the service ethos. Book elsewhere and avoid the irritation! 4 guests over 4 days with the same view cant be wrong! Avoid this one.

  • Stayed: November 2011, travelled on business
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1  Thank Mark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 8, 2011

Clean tidy. Tea coffee in room nice tele. Mini bar iron and board great views. Easy to get around. Taxis cheap. Good overall

  • Stayed: November 2011
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Thank COYMB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 4, 2011

Stay there for business for few nights in end of October. The hotel is off the tourist area and the nearest metro station is around 10 minutes walk from the hotel. It was formerly a Sofitel but renamed in beginning of this year. If you are on tourism, don't choose it.

The room is of reasonable size, but the air-conditioning is very noisy. The ventilation fan in washroom is noisy too. I have to turn both of them off in order to get a "good" night sleep. The breakfast is without much choice and the restaurant is noticeably understaffed. No ppl help to clean up the tables. The chef at the egg counter is rude, does not wish to speak but staring at customers. I note in one morning that an Indian customer was standing at the egg counter but his order was not entertained and he could not manage to understand what was happening.

Despite the hotel claims to be 5 star but I think it does not deserve this accreditation.

Room Tip: Don't choose this hotel as it is off the tourism area.
  • Stayed: October 2011, travelled on business
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Thank KanMacau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 1, 2011

Have stayed several times and on my last visit noticed a drop in service standards. The rooms are excellent with great bathrooms and spacious comfortable bedrooms with good views. However, since the changeover from a Sofitel the service has declined. it is often cold and disinterested. Hopefully, this will improve.

  • Stayed: June 2011, travelled on business
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Thank heb999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 24, 2011

The hotel is very well maintained, have excellent room service and house keeping. Hotel have mostly all english speaking staff so no language problems.
Only drawbacks is the location. There are not many places within walking distance, need to take a taxi go around.

  • Stayed: September 2011, travelled on business
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Thank dipeshgupta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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