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“Moderate accomodation”

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DoubleTree by Hilton Shanghai-Pudong
Ranked #68 of 5,159 Hotels in Shanghai
Reviewed 19 October 2017

Check in was smooth and was offered their signature cookies. Was assign a room in the new wing which according to my colleague was so much better than the main wing. Room was huge and clean and facing residential area. Huge hotel, walking from main lobby to rrom at the new wing would require 5 mins. Gym and Pool are located only in the main wing. Signage and lightling must be improved to lead hotel guest to the recreation area. Do propose gym even at the new wing.Amenities in the sauna need to be improved, no hair conditioner and steam room was not working on the 2nd visit. Pool was suppose to be warm but only at the deep end of the pool. Swallow end, water was cold.
Breakfast spread at executive lounge on the ground level in the new wing was moderate.. serve the same food for 3 days. Do consider varieties please...
Most fo the staff in hotel are pleasant except they could not offer to "break" CNY100 into smaller notes...

Room Tip: remember to request for the new wing (west wing)
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  • Stayed: October 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank tjlovetotravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 19 October 2017 via mobile

Lobby beautiful, nice breakfast buffet. Room and bathroom nice but I don't think they will ever get rid of the smoke smell. A/c is just not good - can't imagine being in that hotel in summer. Thankfully only stayed the one night. Rug in room was dirty and worn. I had to change rooms.

Stayed: October 2017, travelled on business
2  Thank Amacgolf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 October 2017

I've stayed here twice now and it's a good hotel with good staff. About a 15 minute taxi drive to the Exhibition Centre which is handy and a 5 minute walk to interesting shops or the metro. I'd stay again and recommend it to others.

  • Stayed: October 2017, travelled on business
    • Value
    • Cleanliness
    • Service
Thank pianomanMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 October 2017

I posted my last review of this property rightfully annoyed at the lack of service on arrival. No one to help with bags etc. Since that time and three trips later I’m happy to report they have put in steps to address this so service now more in line with the brand. Thanks for listening.

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank L307UFpauls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 October 2017

This may be a DoubleTree, and actually the cookies are quite good. BUT, the lousy condition of the rooms, from filthy worn carpets to mold in the showers, are not the level one expects from Hilton and Doubletree. The air conditioning system is a joke, and does not remove humid air at all. If you're on a lower floor, it will be okay, but the upper floors roast. The staff barely understands simple english, so good luck getting your point or question across.

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
2  Thank 951russellk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2017

Wow what a surprise. I think this is a great spot for a quick trip. The lounge had a wonderful happy hour and a nice breakfast . The staff was kind and helpful .
I did find the rooms a little old but for a night or two I will definitely go back

  • Stayed: September 2017, travelled solo
    • Value
    • Rooms
    • Service
1  Thank Gracelyn P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
11
Reviewed 7 October 2017

The property is great and better than most Hilton hotels I have stayed in. Very nice breakfast and food / beverages in the executive lounge. Location is not the best for business in Shanghai but close to many bars / restaurants. Subway station is a 10 minute walk away. I will stay there when I return.

  • Stayed: September 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jackiewang2, Public Relations Manager at DoubleTree by Hilton Shanghai-Pudong, responded to this reviewResponded 2 weeks ago

Dear TripAdvisorer,
Thank you very much for your very positive review。 We are very happy to know that you enjoyed your stay with us and would return next time when you travel back to Shanghai. We are looking forward to welcoming you back soon!
Best Regards
Jackie

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Shanghai-Pudong

Address: No.889 Yanggao South Road, Pudongxin District, Shanghai 200127, China
Phone Number:
Region: China > Shanghai Region > Shanghai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#42 Business Hotel in Shanghai
#47 Family Hotel in Shanghai
#47 Romantic Hotel in Shanghai
#66 Luxury Hotel in Shanghai
#80 Best Value Hotel in Shanghai
Price Range: $124 - $261 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — DoubleTree by Hilton Shanghai-Pudong 5*
Number of rooms: 850
Official Description (provided by the hotel):
Close to Shanghai New International Exhibition Center, located in Lujiazui Business Center, the 47-story Jin Jiang Oriental Hotel (the formerly Sofitel Shanghai Jin Jiang Oriental Pudong) soars majestically over Pudong with convenient access to Shanghai CBD (central business district). The hotel features 850 tastefully designed rooms in West Wing and East Wing, 6 inspired restaurants, a health club, an in-door swimming pool, an out-door tennis court, and conference facilities for up to 600 delegates. X-Sensation, the famous revolving restaurant and bar is an ideal venue to entertain friends, family and business associates. With almost 10-year experience of professional service and kind atmosphere, this deluxe 5-star hotel offers great packages to ensure your next business trip is a fruitful one. ... more   less 
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Also Known As:
Sofitel Shanghai
Shanghai Sofitel

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