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“Best Breakfast, Lunch & Dinner Buffets at any Four Seasons”

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Four Seasons Hotel Shanghai
Ranked #24 of 5,032 Hotels in Shanghai
Certificate of Excellence
Boston, Massachusetts
1 review
“Best Breakfast, Lunch & Dinner Buffets at any Four Seasons”
Reviewed 28 December 2011

The hotel itself is beautiful and in a great location to walk to Westgate Mall, Nanjing Road or The People's Square, among many other Shangai landmarks.

As for dining, the Four Seasons Shanghai - seven days a week - breakfast, lunch and dinner buffets are unparalleled.

It's a shame that U.S. Four Seasons properties don't mimic this property at their lounges and cafes... (note to The Bristol Lounge in Boston, which has gone down hill, and ceased to offer a proper Sunday brunch, save for Christmas, Easter, Thanksgiving and Mother's Day.)

The concierge staff, (Clarke, among others); the Executive Lounge staff (Tiffany and Walter included); and entire staff at the hotel, from the top (GM Peter Weber) down, are worthy of their jobs and make each stay a pleasure beyond words.

Only complaint: the smell of cigarette smoke the room, whenever neighbors are smoking. (ick).

  • Stayed December 2011, travelled solo
    • Value
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Helpful?
Thank wildaboutmovies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourSeasons_Shanghai, Public Relations Manager at Four Seasons Hotel Shanghai, responded to this review, 1 February 2012
Thank you very much for your valuable comment! So glad that you enjoyed our concierge, executive club and F&B outlet. We sincerely look forward to your next visit in the near future.
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1,042 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (86)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Hong Kong, China
Level Contributor
151 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
Reviewed 11 December 2011

It has a convenient location, near the Nanjing West Road subway station, about 8 -10 minutes away and there are quite a number of shops and restaurants near subway . But beware that now next to the hotel is a very big construciton site. It looks that it would take at least 2 -3 years to complete.

Layout of lobyy is very good. But the lobby restaurant doesn't look very much match the hotel. Checked in at the club floor. The club has a very good view of the surrounding area. Staff at the club floor has very good standard of service, no doubt. Food, drinks and computer avaibale inside.

I stayed in a room with very much space, about 60 sqaure metres. The room has a very nice closet area, spacious and bright bathroom. Toilet, shower and bathtub are all separated. L'occitane amenities are available.

The room has a 2-seater and a 1-seater sofa, a TV set, a writing desk and mini-bar, and a plant, which is interesting to be placed next to the bed. I would say the room layout is not very well thought, though it provided everything you needed. For a Four Seasons, you expect more than the basic provisions, but style and taste. The bed is too soft, and seems used for a long time, the centre of the bed is so soft that you felt like sleeping in a depression. I had to move my body in midnight to the side to gain a firm part of the bed.

I also visited the indoor pool on 4/F in one morning, there was no other guest at the time. It has a 25M rectangular pool and a hot water jacuzzi. Towel, loung chairs, water, magazines, background music are available. Do make some exercise if you have time.

Breakfast provided a big variety of food, Shanghainese style for sure, western, and even Japanese. Food quality is generally good, but the coffee served is not hot, so I have to ask for a change, which I don't expect to happen in a Four Seasons. Other than that, the hotel is a good hotel, but one would expect more from a Four Seasons. Frankly, I feel more like I was in a good Le Meridien than in a Four Seasons.

  • Stayed December 2011, travelled on business
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Helpful?
2 Thank CLau888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tempe, Arizona, United States
Level Contributor
192 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 30 November 2011

Stayed the last 3 days of a 2-week trip. Staff went above and beyond. Had a communication problem with a tailor and the concierge translated my concerns. The breakfast buffet was great too. Very welcoming. For two women traveling alone, we felt very safe here too.

  • Stayed November 2011, travelled on business
    • Value
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Helpful?
Thank Vickie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourSeasons_Shanghai, Public Relations Manager at Four Seasons Hotel Shanghai, responded to this review, 30 November 2011
We are glad that you enjoyed staying with us. We are honored to be part of your trip.Sincerely look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 29 November 2011

I had been discouraged to book this hotel based on a number of TA reviews saying the hotel wasn't up to Four Seasons standards. Having stayed at a fair number of Four Seasons I am used to the usual exceptional service, so I had booked elsewhere but at the last minute I thought I would give it a try for myself.
Overall it stood up to the standards maintained by the group. Aside from a delay at check in due to a long queue and what appeared to be local travel organizers ignoring queue and taking considerable time, my stay was fine. An apology was made and it appeared to be genuine. I was early however room was ready and no problems whatsoever. The room was spacious and sufficiently modern, and the staff were excellent across the board, concierge, room service, breakfast restaurant.

  • Stayed August 2011
    • Value
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Helpful?
Thank brischief
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourSeasons_Shanghai, Public Relations Manager at Four Seasons Hotel Shanghai, responded to this review, 30 November 2011
Thank you so much for spending time on sharing your experience.We really appreciate your trust on Four Seasons Hotel.We will strive to maintain our best service and facilities to exceed guest expectation.Sincerely look forward to welcoming you back. Should you have any questions and concerns, please contact us directly through pr.shg@fourseasons.com.
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New York City, New York
Level Contributor
117 reviews
106 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
Reviewed 19 November 2011

...I think one or half notch below what you would typically solid expect from a Four Season around the world. The location was my biggest complain, it's far from most tourist attractions. Service was also below expectations. Hotel staff at the front desk and concierge were not helpful and actually felt like they had an attitude issue, quite strange as I've never had this issue at other Four Seasons hotels.

  • Stayed December 2010, travelled with family
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Helpful?
Thank RNG1008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourSeasons_Shanghai, General Manager at Four Seasons Hotel Shanghai, responded to this review, 20 November 2011
Dear Guest,

Thank you for your comments posted on TripAdvisor relating to your stay with us of late last year. We naturally are concerned to read your feedback relating to concierge and front desk service and apologize for any inconveniences caused and would appreciate more details in order to address the shortcomings.

Thank you in advance and I can be contacted at peter.weber@fourseasons.com.

Sincerely,
Peter Weber
General Manager
Four Seasons Hotel Shanghai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York, NY
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 November 2011

My wife and I stayed here during our 5 day visit in Shanghai. This hotel is centrally located with easy access to most of the neighborhoods in Shanghai. As expected from a Four Seasons hotel, they provide well appointed rooms with excellent service. The gym and pool area are quite nice and the breakfast buffet is amazing! Would definitely stay here again.

  • Stayed October 2011, travelled with friends
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Helpful?
Thank Rich9909
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FourSeasons_Shanghai, Public Relations Manager at Four Seasons Hotel Shanghai, responded to this review, 17 November 2011
We are so happy that you enjoyed your stay with us. Thank you for liking our gym, pool and breakfast. Sincerely look forward to welcoming you back. Should you have any questions and concerns, please contact us directly through pr.shg@fourseasons.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oslo, Norway
Level Contributor
7 reviews
3 hotel reviews
Reviewed 10 November 2011

Very friendly staff. Excellent food and service, and very welcoming atmosphere. Highly recommended.

Room Tip: Get a room as high up as possible, the view is pretty spectacular.
See more room tips
  • Stayed November 2011, travelled on business
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Helpful?
Thank Lasse S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Four Seasons Hotel Shanghai

Property: Four Seasons Hotel Shanghai
Address: 500 Weihai Road, Shanghai 200041, China
Phone Number:
Region: China > Shanghai Region > Shanghai > Jing'an , Nanjing West Road
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Spa Hotel in Shanghai
#24 Luxury Hotel in Shanghai
#27 Business Hotel in Shanghai
#32 Family Hotel in Shanghai
#46 Romantic Hotel in Shanghai
#165 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Four Seasons Hotel Shanghai 5*
Number of rooms: 422
Reservation Options:
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Also Known As:
4 Seasons Hotel Shanghai
Four Seasons Shanghai
Shanghai Four Seasons

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