We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

“Business travelers avoid this hotel!” 3 of 5 bubbles
Review of Crowne Plaza Shanghai

Best prices for -
Enter dates for best prices
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Crowne Plaza Shanghai
Ranked #96 of 4,573 Hotels in Shanghai
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Business travelers avoid this hotel!”
3 of 5 bubbles Reviewed 16 February 2012

This hotel is a mixed bag but the end result is not good. Good location, new or freshly renovated, clean. But they put us in Tower II where service of all type -- room service, housekeeping -- is sparse and slow. Internet is my biggest complaint. They charge, which is ok, and only have broadband, no wifi. Worse, they only allow one user per room per stay. So with my partner, we shared a room, but for the duration of the stay, only she could get on internet -- my computer and iPad could not get on. Called to complain but to no avail.

I recommend finding another hotel even if the roommate is higher. You'll end up saving money.

Room Tip: Make sure they don't put you in Tower II
See more room tips
  • Stayed February 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank Reasonableness
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Silvia X, Manager at Crowne Plaza Shanghai, responded to this review, 21 February 2012
We sincerely apologize for the experience during the stay at our hotel. We appreciate your complaint about the service, and we will arrange more training to help our staff increase service conscious and service skills.
The hotel has offered free WIFI around whole hotel since January 1st 2012, but if the customer choose to use broadband in room, we need to charge, each room only allows one computer psssword. If the customer get problem about internet, they are welcome to ask our IT department for help.
At last, we are so appreciate you choose our hotel and took the time to submit valuable advice to us, we attach weight to every customers' comments and improve ourself consistantly.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

616 reviews from our community

Traveller rating
    172
    273
    124
    36
    11
See reviews for
46
52
44
292
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (49)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Toronto, Canada
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 12 January 2012

Just like the other rview --- "Staff at front desk unfriendly: no 'welcome' or 'thank you' or 'have a good trip'" The Staff at breakfast are not trained well at all. They are young and not so helpful. The hotel is at a very good location and the hotel condition is a O.K.

  • Stayed January 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank peter c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saint Paul, Minnesota
Level Contributor
32 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed 29 December 2011

Traveled through Shanghai on a recent business trip and stayed at this property for two nights. The hotel is in a nice area, close to Jiaotong University and the French Concession district. The area around the hotel is very nice with shops and restaurants located nearby. Cabs are easily available in and around the hotel to get to other parts of the Shanghai or the airports, so transportation wise, this is a conveniently located hotel. The property itself seems to be an older property with dated decor. A little below par for what I would have expected of a Crown Plaza. The staff is professional and efficient and gets the job done. My room, located on a higher floor, overlooked a row of apartments, so the view was nothing to crow about. My room was on the smaller side for a Crown Plaza. The space constraint also translated to the bathroom which appeared a bit dated. Other than the cramped space, the room furnishings were generally clean and functional. The room itself was quiet and I enjoyed a good night's sleep on both days that I was there. Didn't visit any of the onsite restaurants, so I cannot comment on the quality of the food or service. All in all, a decent experience. However, I was expecting a little bit more because of the Crowne Plaza brand.

  • Stayed November 2011, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank VineetD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bhopal, India
Level Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed 23 December 2011

Due to last minute booking, I didnt have much options. So went with this hotel, and as expected, it was just OK. The rooms give a view of skyscrapers of Shanghai, but are very basic in nature. Service is also just ok. Had to wait for long to get checked in. There will not be stewards around to take your luggage to your room, if they are heavy. The complimentary buffet is like any other chinese hotel, but is very crowded. You will have to wait for 15 mins to get a seat. That too, you have to rush else someone else will take it :)The restaurant staff hardly know any english, so communicating with them becomes a problem.
Overall, looking at the price paid its a good stay, but if seen alone, its strictly OK

  • Stayed October 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Deepism
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Longview, Texas
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 9 December 2011

This is a very nice hotel with comfortable beds and all amenities. I stayed here a total of 9 nights on 2 trips in July and September of 2011.
The buffet restaurant has a good breakfast selection for American, European, and Asian guests.
Wifi service is excellent. In a nice area downtown with shops and restauranst nearby

  • Stayed September 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank morganrc1955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cary, North Carolina
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 7 December 2011

I found the hotel very nice and the location convenient. The room is spacious and the bed is very confortable. It is a few blocks away from Jiaotong University as well as from the metro station. They serve Western food which can offer you a break from the local food. The gym is nice and well equipped. They speak English well. On top of that, you will find restaurants, bar and pub around the block.

  • Stayed April 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Travel_warri0r13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zurich, Switzerland
Level Contributor
161 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
3 of 5 bubbles Reviewed 15 November 2011

location not central - 45 minutes by taxi from Hongquiao. Rooms are used and carpets very dirty with many spots.Room did stink upon arrival and there is only a tiny window to be opened.
Staff at front desk unfriendly: no 'welcome' or 'thank you' or 'have a good trip' ... Staff at breakfast most unattentive: you have to call to get coffee as at the coffee machine there were no cups. Cook behind noodle soup counter was busy with work and did not want to serve a cup of soup. Price in lobby of coffee (very bad quality espresso !) outrageous. There are much better hotels in Shanghai - we wont be back!

  • Stayed November 2011, travelled with family
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank SwissCity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Silvia X, Public Relations Manager at Crowne Plaza Shanghai, responded to this review, 20 November 2011
Dear Guest, thank you for your feedback! We will report the review to the relevant department and improve accordingly and pay more attention on hotel facilities and service detail,our target is try to provide guests a wonderful experience, we are sincerely waiting for your next time choosing our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Shanghai hotels
Waigaoqiao
Crowne Plaza Shanghai Pudong
Crowne Plaza Shanghai Pudong
#77 of 4,573 in Shanghai
4.0 of 5 bubbles 291 reviews
Gubei / Hongqiao / Minhang
Courtyard Shanghai Xujiahui
Courtyard Shanghai Xujiahui
#48 of 4,573 in Shanghai
4.5 of 5 bubbles 400 reviews
Jiangwan / Wujiaochang
Crowne Plaza Shanghai Fudan
Crowne Plaza Shanghai Fudan
#68 of 4,573 in Shanghai
4.5 of 5 bubbles 450 reviews
Show Prices
Show Prices
Show Prices
Former French Concession
Shanghai Tianping Hotel
Shanghai Tianping Hotel
#213 of 4,573 in Shanghai
4.0 of 5 bubbles 65 reviews
Zhongshan Park
The Longemont Shanghai
The Longemont Shanghai
#82 of 4,573 in Shanghai
4.0 of 5 bubbles 792 reviews
Century Park
Crowne Plaza Century Park Shanghai
Show Prices
Show Prices
Show Prices

Been to Crowne Plaza Shanghai? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Shanghai

Property: Crowne Plaza Shanghai
Address: No.400 Panyu Road, Changning District, Shanghai 200052, China
Phone Number:
Region: China > Shanghai Region > Shanghai > Gubei / Hongqiao / Minhang , Xujiahui
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#91 Luxury Hotel in Shanghai
#113 Business Hotel in Shanghai
#133 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Shanghai 4.5*
Number of rooms: 588
Official Description (provided by the hotel):
With its strategic city center location, Crowne Plaza Shanghai situated next door to the Shanghai Arts Film Center and about 3 minutes’ walk to Metro Station line 10、11; only minutes away from the bustling Xujiahui and Huaihai road shopping areas and close to the consular district and major Puxi exhibition venues. The hotel is situated just a 25 minutes drive from Hongqiao International Airport and 50 minutes from Pudong International Airport. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, IHG, Travelocity.ca, Agoda, Priceline, Ctrip TA and Booking.com so you can book your Crowne Plaza Shanghai reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Shanghai Hotel Shanghai
Shanghai Crowne Plaza

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing