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“Room not ready!”

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Crowne Plaza Shanghai
Ranked #91 of 5,031 Hotels in Shanghai
melbourne
Level Contributor
55 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Room not ready!”
Reviewed 6 March 2012

I travel to Shanghai regularly and always stay at this hotel over many years. I had booked through the hotels own reservation system as I had a problem with a booking previously made through an agency website. I had booked a club floor room as normal and was rather surprised to find when I arrived at 7pm that my room was not ready and I would have to wait for another 45 minutes before i could get into the room that I had reserved and already paid for. After travelling and working all day not what you want to hear. I was offered a lesser quality room instead which astounded me. It was only when protested that I was offered something better. In the end it was resolved but really not what you expect when a booking had been made in advance and payment also made. I will have to consider whether I change to another hotel now for my regular trips to Shanghai.

  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank ChrisP1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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651 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (53)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 16 February 2012

This hotel is a mixed bag but the end result is not good. Good location, new or freshly renovated, clean. But they put us in Tower II where service of all type -- room service, housekeeping -- is sparse and slow. Internet is my biggest complaint. They charge, which is ok, and only have broadband, no wifi. Worse, they only allow one user per room per stay. So with my partner, we shared a room, but for the duration of the stay, only she could get on internet -- my computer and iPad could not get on. Called to complain but to no avail.

I recommend finding another hotel even if the roommate is higher. You'll end up saving money.

Room Tip: Make sure they don't put you in Tower II
See more room tips
  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank Reasonableness
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Silvia X, Manager at Crowne Plaza Shanghai, responded to this review, 21 February 2012
We sincerely apologize for the experience during the stay at our hotel. We appreciate your complaint about the service, and we will arrange more training to help our staff increase service conscious and service skills.
The hotel has offered free WIFI around whole hotel since January 1st 2012, but if the customer choose to use broadband in room, we need to charge, each room only allows one computer psssword. If the customer get problem about internet, they are welcome to ask our IT department for help.
At last, we are so appreciate you choose our hotel and took the time to submit valuable advice to us, we attach weight to every customers' comments and improve ourself consistantly.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 January 2012

Just like the other rview --- "Staff at front desk unfriendly: no 'welcome' or 'thank you' or 'have a good trip'" The Staff at breakfast are not trained well at all. They are young and not so helpful. The hotel is at a very good location and the hotel condition is a O.K.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
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Helpful?
1 Thank peter c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saint Paul, Minnesota
Level Contributor
33 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 29 December 2011

Traveled through Shanghai on a recent business trip and stayed at this property for two nights. The hotel is in a nice area, close to Jiaotong University and the French Concession district. The area around the hotel is very nice with shops and restaurants located nearby. Cabs are easily available in and around the hotel to get to other parts of the Shanghai or the airports, so transportation wise, this is a conveniently located hotel. The property itself seems to be an older property with dated decor. A little below par for what I would have expected of a Crown Plaza. The staff is professional and efficient and gets the job done. My room, located on a higher floor, overlooked a row of apartments, so the view was nothing to crow about. My room was on the smaller side for a Crown Plaza. The space constraint also translated to the bathroom which appeared a bit dated. Other than the cramped space, the room furnishings were generally clean and functional. The room itself was quiet and I enjoyed a good night's sleep on both days that I was there. Didn't visit any of the onsite restaurants, so I cannot comment on the quality of the food or service. All in all, a decent experience. However, I was expecting a little bit more because of the Crowne Plaza brand.

  • Stayed November 2011, travelled on business
    • Value
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Helpful?
1 Thank VineetD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bhopal, India
Level Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 23 December 2011

Due to last minute booking, I didnt have much options. So went with this hotel, and as expected, it was just OK. The rooms give a view of skyscrapers of Shanghai, but are very basic in nature. Service is also just ok. Had to wait for long to get checked in. There will not be stewards around to take your luggage to your room, if they are heavy. The complimentary buffet is like any other chinese hotel, but is very crowded. You will have to wait for 15 mins to get a seat. That too, you have to rush else someone else will take it :)The restaurant staff hardly know any english, so communicating with them becomes a problem.
Overall, looking at the price paid its a good stay, but if seen alone, its strictly OK

  • Stayed October 2011, travelled on business
    • Value
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Helpful?
1 Thank Deepism
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Longview, Texas
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 9 December 2011

This is a very nice hotel with comfortable beds and all amenities. I stayed here a total of 9 nights on 2 trips in July and September of 2011.
The buffet restaurant has a good breakfast selection for American, European, and Asian guests.
Wifi service is excellent. In a nice area downtown with shops and restauranst nearby

  • Stayed September 2011, travelled on business
    • Value
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Helpful?
Thank morganrc1955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cary, North Carolina
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 7 December 2011

I found the hotel very nice and the location convenient. The room is spacious and the bed is very confortable. It is a few blocks away from Jiaotong University as well as from the metro station. They serve Western food which can offer you a break from the local food. The gym is nice and well equipped. They speak English well. On top of that, you will find restaurants, bar and pub around the block.

  • Stayed April 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Travel_warri0r13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Shanghai

Property: Crowne Plaza Shanghai
Address: No.400 Panyu Road, Changning District, Shanghai 200052, China
Phone Number:
Region: China > Shanghai Region > Shanghai > Gubei / Hongqiao / Minhang , Xujiahui
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#86 Luxury Hotel in Shanghai
#113 Business Hotel in Shanghai
#131 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Crowne Plaza Shanghai 4.5*
Number of rooms: 588
Official Description (provided by the hotel):
With its strategic city center location, Crowne Plaza Shanghai situated next door to the Shanghai Arts Film Center and about 3 minutes’ walk to Metro Station line 10、11; only minutes away from the bustling Xujiahui and Huaihai road shopping areas and close to the consular district and major Puxi exhibition venues. The hotel is situated just a 25 minutes drive from Hongqiao International Airport and 50 minutes from Pudong International Airport. ... more   less 
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Also Known As:
Crowne Plaza Shanghai Hotel Shanghai
Shanghai Crowne Plaza

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