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“RIPPED OFF AND CHEATED”

Shanghai Jiangnan Silk Museum
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US$53.00*
and up
Shanghai Afternoon Tour with Jade Buddha Temple...
Ranked #206 of 1,356 things to do in Shanghai
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Attraction details
Fee: No
Recommended length of visit: 1-2 hours
Owner description: The Silk Museum is an educational tour of the entire process from growing and feeding the silkworms to collecting the silk threads and the factory production of silk textiles. Quality silk bedding and products may be purchased here.
Reviewed March 11, 2018

First f all IS NOT A MUSEUM, IT IS AN ONGOING FACTORY that has the usual habit of ripping off and cheating the Tourists and, the tour guide knows that coz they also gets commissions every time the tourists buys an item.
We purchased the must expensive doona with thick layers and a set of doona cover with 2 pillowcases, they pretended to be nice and asked to pack nice in a strong package to bring to Australia, we thought they were very nice, They took it and packed. e back with everything already packed. We didn't not open until we got to Australia.
Shamed when we got home and noticed that everything we paid for was not what we choose, the colour of the silk were totally different and had a join across the middle, the thickness of the doona were very poor. We thought that were too far away to complain as we couldn't show then what we got. My advice is; Yes you can see the factory but DO NOT BUY anything as they will rip you off and cheating beside is expensive

1  Thank marciaustr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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"silk worms"
in 9 reviews
"silk duvet"
in 6 reviews
"making silk"
in 5 reviews
"beautiful silk"
in 4 reviews
"real silk"
in 4 reviews
"the cocoon"
in 3 reviews
"learn how"
in 5 reviews
"sales room"
in 2 reviews
"for sale"
in 5 reviews
"whole process"
in 2 reviews
"buy something"
in 3 reviews
"interesting visit"
in 2 reviews
"tour group"
in 3 reviews
"cocoons"
in 5 reviews
"clothing"
in 8 reviews
"weaving"
in 2 reviews
"production"
in 3 reviews
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5 - 9 of 149 reviews

Reviewed January 20, 2018

Quite an experience to see how the silk was produced and made into products.
Quite labour intensive process of stretching the silk, but even harder to to avoid the hard sell by the sales people.
Worth a visit to see the museum part. Would suggest if you want to avoid being pushed into buying something you don't want , then make it known to your tour guide.

Thank Chander_62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed December 19, 2017

This was a stop on our city tour. When you walk in, it certainly does feel like a museum. You see the worms, the loom, and the process of making silk. It is very informative and I enjoyed the education.

Then the second half is a store. It was bizarre how abrupt the transition was from an educational trip to a "buy today and you'll also get" sales presentation. The product quality is excellent and yes I did buy a bunch of silk items. However, I've never quite been to a museum in which you spend equal parts learning and equal parts shopping.

Thank psudino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 19, 2017

We visited the Shanghai Waima Wharf Silk Museum as part of a China Star tour out of Vancouver BC. The "museum" tour was interesting, enjoyable, informative and we were subsequently taken to the STORE. We were told that this is the PREMIER place to buy "trustworthy quality" silk products. Originally we were only going to purchase 2 pillows, but were told their duvets were on sale. Additionally, they said if we purchased a duvet they would include a duvet cover and sheet set for free. We decided that the price which they quoted was fine for the package. SO, we paid and were told that they would vacuum/strap the items into a manageable package and to pick up our package at the entrance on our way back onto the tour bus. Once the package is banded YOU CANNOT CHECK that everything is inside and you have to take it on faith that it is. Blithely, we carried our package home only to discover that the PILLOWS WE PAID FOR ($100US), were missing. The fitted sheet was NOT fitted but flat. So, the price with the pillows missing was $100 US too much. We sent the Silk Museum an email with a copy of our receipt, as per their instructions (receipt only in Chinese) and asked for them to send us the 2 pillows by free shipping OR a refund on our credit card and they said they were looking into it. We sent another email asking about our issue and again nothing. We didn't hear back from them. We complained to our tour company, who had another tour going in a week with a copy of our receipt and they said they would straighten it out and bring back our pillows. WELL!!! in short order we received a nasty email from the Shanghai Museum telling us that IF we pursued this any further THEY WOULD TAKE LEGAL ACTION AGAINST US???? EXCUSE ME??? The other "issue" was that we went upstairs with the same sales woman who sold us the bedding and we told her we needed a couple of modestly priced scarves as gifts. She led us to a rack with the right price where SHE took off a couple of lovely scarves and told us the price and we said we would take them. When we got to the cash register, we were told they were TRIPLE the price so we backed away from that purchase but we left on a sour note.

6  Thank SHIPSPOINTBELLE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed October 21, 2017 via mobile

Well, good and interesting review of silk processes. But, unless you are in the market for a silk comforter of bedspread, or silk clothing and handbags, you will feel some pressure to buy. The prices are good, but I zipped through quickly. Kids will enjoy.

Thank Marvin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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