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“"Break nuts not hearts"”
Review of Logan's Roadhouse

Logan's Roadhouse
Ranked #49 of 66 Restaurants in Trussville
Cuisines: Steakhouse
Restaurant details
Reviewed May 8, 2018 via mobile

What a great place for a family reunion. Interesting menu even for vegetarians, great staff, super flavored meals. As soon as you are seated the wait staff ensures that you have something to nibble on until your orders arrive. Pleasant environment.

Thank Jane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Logans_Roadhouse_Mgr, Customer Service at Logan's Roadhouse, responded to this reviewResponded May 9, 2018

Thanks for taking the time to leave a review. We hope to see you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1 - 5 of 61 reviews

Reviewed April 7, 2018

Husband and I went in and sat at bar for a few drinks and appetizer..70 dollars worth of drinks as matter of fact ! The server at the bar was awesome we ordered to go plates, he brought them out and said my general manager said this order was correct ,, I said oh no i take his word if hes the general manager im sure it is !! We get home 35 minutes away and NOT even half our order was in the bag !!! Not even butter, sour cream and dressing for the salads that we didnt GET !!! NOt even the mushrooms my husbands steak or the fried mushrooms we ordered ! Only thing we got was a dried up steak no juice at all !!!! NOT pleased at all !!! But i do remember a day when Logans was the place to go for a good steak ! NO need to take photo of what we got, cause most if it is not there !!!

    • Value
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Thank darfai2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Logans_Roadhouse_Mgr, Customer Service at Logan's Roadhouse, responded to this reviewResponded April 7, 2018

We're sorry to hear this. Please give us a call at 1-844-6LOGANS, so we can follow up with your concerns. Thanks.

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Reviewed November 10, 2017 via mobile

Came for supper with family. A hostess greeted and said she'll be right back. Six minutes later, no one else acknowledged us despite other servers making eye contact. They were not busy and I can see why.

Thank Heather P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Logans_Roadhouse_Mgr, Customer Service at Logan's Roadhouse, responded to this reviewResponded November 11, 2017

We're sorry to hear about your disappointing experience. Please know that we take your feedback seriously and we will be checking in with the store. Please give us a call at 1-844-6LOGANS, so we can follow up with your concerns. Thanks.

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Reviewed October 3, 2017 via mobile

My husband and I were in town with a family member who was having surgery. We thoroughly enjoyed our meal and our server (Brandi) provided excellent service.

Thank Mollie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Logans_Roadhouse_Mgr, Customer Service at Logan's Roadhouse, responded to this reviewResponded October 4, 2017

We are happy to hear that you enjoyed, Mollie! Thank you for sharing your positive feedback. We hope to serve you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 3, 2017

This is my second visit to a Logan's Roadhouse in two weeks, with a very similar response. Took a while to get waited on and the service went downhill from there. 5 people in our party and only 4 of us got our meal together, the 5th being a salad which should have been easy to make. Drink refills were a struggle and when the salad arrived it was not fixed as ordered. I appreciate the birthday wishes they give to customers, but when a server is there neglecting our section, it' shard to swallow. Three couples/families left our section as they couldn't get service. Once we got our check ("whenever you're ready") it was an additional 10 minutes before the server returned to take it. This type of attention to detail appears lost in my recent experience.

    • Value
    • Service
    • Food
Thank Wayne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Logans_Roadhouse_Mgr, Customer Service at Logan's Roadhouse, responded to this reviewResponded October 3, 2017

We're sorry to hear we fell short of a great dining experience, Wayne. Please know that we take your feedback seriously and we will be checking in with the store. Please give us a call at 1-844-6LOGANS, so we can follow up with your concerns. Thanks.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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