I really wanted to like this hotel as it’s new, very clean, and all of the staff I encountered were very friendly. However, to get an excellent rank from me, you must pay attention to detail, and this place has some issues.
First, the carpet in the 1/3 of my room closest to the window was SOAKED. I mentioned this to the desk clerk and 3 days later, nothing had been done about it yet. I mentioned it again at check out and it was like they’d never heard of the problem.
Second, the beds are really uncomfortable. I’m not one to be too picky about a bed to sleep in. However, even on the “softest” setting, it was still hard as a rock and I woke up with a back ache every morning.
he most annoying part, though was the really slow service in the restaurant…even when it’s empty. They are very friendly, but nothing gets done quickly. Every morning at breakfast, I had to flag down a waitress to ask for coffee and water and always had to get up to ask for refills. One morning, I even went back to my room to work and came back later as they were so over-whelmed…no clean plates for the buffet, and customers leaving without ever receiving their hot breakfast. Breakfast is also disgustingly overpriced. I had scrambled eggs…that’s it and ended up paying over 11.00. Those are some dang expensive eggs! Most HGIs don’t charge for a full hot breakfast when you only get one item.
The one night I ate dinner there, there were only 5 other people in the restaurant and 2 waitresses, yet I had to get up and ask for a refill, get up to ask for my check and get up to ask for a box for my leftovers. My pork loin was COMPLETELY over cooked and dry…for the prices they’re charging, this is really unforgiveable. I guess the moral of the story is, don’t eat here.
This could be a great hotel if they’d just work out a few kinks.
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- Also Known As:
- Hilton Garden Inn Tuscaloosa Hotel Tuscaloosa
- Hilton Tuscaloosa