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“Wonderful place to stay in the San Jose area” 5 of 5 bubbles
Review of Xandari Resort & Spa

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Xandari Resort & Spa
Ranked #1 of 30 Hotels in Alajuela
Certificate of Excellence
Santa Fe, NM
Level Contributor
347 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 237 helpful votes
“Wonderful place to stay in the San Jose area”
5 of 5 bubbles Reviewed 6 March 2012

We've been to Costa Rica 14 times and traveled throughout the entire country where we've stayed at both very high end hotels and more reasonable eco-lodges. Once we discovered Xandari about 10 years ago, we wouldn't think of staying anywhere else at the beginning and/or end of our vacations! It's that special to us. First of all, the location is only 15 minutes from the airport and they provide free pick up service. The resort itself is beautiful with lovely gardens, two small swimming pools and one newer larger one, and spacious, very nicely decorated rooms and artistically designed public areas; the spa is stunning and they provide wonderful treatments. The dining room overlooks Alajuela and is really pretty at night when you're eating under the stars. There are several hikes on the premises and there are a variety of day trips you can arrange through the hotel if you want to see some of the sights. The food is very good and reasonably priced. What makes Xandari so special is the management and service; everyone is very helpful and we've never had a problem with any of our arrangements. We were married there 7 years ago and had 30 guests who still talk about how wonderful their experience was while at the resort. Five years later, we celebrated our anniversary there with 16 friends and it was the same experience for all of us. This year we returned again with 6 friends and nothing's really changed. Some of the reviews mention there isn't a lot to do, and in a sense, that's why we love to begin and end our trips there; in between, we enjoy the wonderful, diverse areas in the rest of the country.....the cloud forests, rainforests, and beaches. Overall, Xandari is one of our all time favorites!

  • Stayed January 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank BKandCB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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781 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (149)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
New York City, New York
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
3 of 5 bubbles Reviewed 3 March 2012

After reading some reviews we thought this was a lavish resort. It is a lovely property, in Alajeula, around 30 minutes from the airport, way outside the city. We got to the hotel around 1 PM and quite honestly there was nothing much to do there. We took the hiking trail around the property, and the 4 waterfalls they described are only a few feet high. Two were just trickles of water.It was so hot when we came back from our walk we were looking for a place to swim, We were directed to a small lap pool, surrounded by old pool furniture and no towel or bar service. The rooms have no TVs or WiFi, so we ended up taking our ipads and coming back to the lobby and answered our emails. I read a previous review of someone who stayed in our same room, and we had quite a different take on things. The room was spacious, but i would hardly say the scenery was amazingly spectacular, just a nice garden view. I.think its all about managing your expectations. My husband and I are high end travelers, who look for quality at a reasonable prices. We don't mind paying more for a property, as long as we get good value. One positive thing i can say about this hotel is the service in the restaurant for dinner was very good. And the view from the dining area at night is really beautiful. But we would have prefered to stay in the city area of San Jose where there are sites to see and some nightlife. If you are looking for a resort to just chill and be disconnected for a day or two, then this resort might be the place for you. But if you'd like to have various activities available to you during the day, then i would stay elsewhere.
I can't comment on the breakfast, although it was included in our rooom rate, we got picked up by the travel agency earlier than breakfast was being served (7 AM).

  • Stayed February 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank SAMD_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
XGerente, Manager at Xandari Resort & Spa, responded to this review, 12 March 2012
Dear SAMD_10, Thank you for taking time to let us know how you feel.
Xandari has over 4 km of walking trails where you can find different kinds of falls, even now in the dry season when the river dries a little. Our highest, Cascada #4, is 70 ft high and very picturesque you probably did not get to this one.
We have 2 lap swimming pools with views to the mountains and our 125 ft. long sunset pool overlooking the Central Valley. There should always be towels by the pools, and we do offer pool service for meals or drinks via the phones near the towels, we apologize you were not able to enjoy these services.
We have no wifi or tv’s in villas as part the Xandari vision. There are activities within 1 hour that are easily achievable during the day like Poas Volcano, La Paz Waterfall, treetop canopy rides, coffee tours, etc.
Xandari expresses a state-of-mind, a feeling, an inspiration, an enhanced appreciation for both our natural environment and the human creative spirit that transforms dreams into reality. It is a sense of well-being, growing naturally from the marriage of creative expression and immersion in nature.
We are sorry to hear we did not meet your expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
213 reviews
141 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
5 of 5 bubbles Reviewed 20 February 2012

Xandari was a wonderful place, well kept and only marred by the cold and deamp weather. Restaurant is excellent value

  • Stayed December 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank grumpy554
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bretagne
Level Contributor
537 reviews
123 hotel reviews
common_n_hotel_reviews_1bd8 201 helpful votes
5 of 5 bubbles Reviewed 15 February 2012

If you need a hotel in San Jose, Costa Rica look no further. Xandari is conveniently located outside San Jose and close to the airport, on the way to Arenal and Poas volcanoes. Beautiful spacious rooms, great service and food. Fantastic gardens and spa, an oasis of tranquility.

  • Stayed February 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank ChristineBindert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami Beach, Florida
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 9 February 2012

I recently stayed at Xandari, and could not have been more pleased. The rooms are spacious and artistic. The staff is helpful and friendly. We walked to 4 waterfalls on the property, and spent some time wandering around the beautiful gardens. During your stay at Xandari a trip to the spa is a must! We secured a private herbal jucuzzi in one of the spa bungalows for one hour in the evening. The jucuzzi view was overlooking the lights of the city below..so beautiful!! I also enjoyed a coffee scrub/massage from a massage therapist named Alberto. I work with resort spas for a living, and I can honestly say this is among the best treatments I have ever experienced. Xandari is a gem!

Room Tip: Ultra Plus villa is the best way to go.
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  • Stayed January 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank hlane22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 8 February 2012

Xandari is lovely. It's close to the airport, which makes it super convenient if you want to make sure you're there on time. There's a shuttle service that can get you there too. The grounds are stunning. The owners of the property have clearly spent a lot of time, money and love in developing them. The botanical gardens, orchards, orchid house and walks to waterfalls were all very beautiful. The room was nicely appointed, very large, and the balcony was nice and private. Their newest pool was gorgeous, too, with sweeping views. Their continental breakfast was probably the best I ever had, too!

All that said, after coming from Makanda by the Sea, I felt it not quite the lush resort it promised to be and did not have quite the soul that Makanda had, so the place left me a bit cold. It also bills itself as a resort, which I always think of as having several eating options, activities on the premises, and almost certainly a gym. I know it sounds silly, but if I'm paying such a high price, I expect more. The shampoo was just the shampoo/conditioner hybrid, terrible for my hair, so I ended up using the kind I bring. They offer to bring you weights to your room and there's a ping pong table, but I wanted a treadmill (the walking paths weren't conducive to running) and there is really no place to go outside of Xandari. Also, while I appreciate their efforts to be green by using efficiency bulbs, the lighting was horrible in our rooms. There must be a better way to be environmentally friendly and shed some nice light?

All in all, I wish I had spent the money a different way, but it's certainly not a bad place to stay and as long as your expectations are set that it's more of a nice hotel with your own casita and some pools and walking grounds, with a restaurant, I think you'd probably be just fine. I think my expectations were just set too high!

Room Tip: If you stay in the rooms in the 20s, you will be a bit farther from reception, but you'll be clo...
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  • Stayed February 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank remtheory
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
XGerente, Manager at Xandari Resort & Spa, responded to this review, 19 February 2012
Dear remtheory...Thank you for taking your time to write this review. We are glad you enjoyed Xandari but sorry to hear we did not fulfill all your expectations.
Thanks to your comments we are fixing the the lighting in villa #22, the bulbs are not working properly and we will be placing an extra light in the middle of the ceiling. I checked the other villas on the west side and the lighting seems appropriate.
We are also looking into other biodegradable options to replace the shampoo/conditioner.
We hope to have an opportunity to host you in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Louis, Missouri
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 6 February 2012

Just got back from CR,we spent our last night at the Xandari Resort and Spa and were able to negotiate a price of $ 200 per night, but left just a bit disappointed. Let me start with the positives, the views and grounds are spectacular,though we really didn't get a good introduction/orientation from the front desk staff, so be sure to ask for one. As I wish we had budgeted more time for a hike before taking off for the airport. The trails lead to a few waterfalls and are really well maintained . The restaurant was fantastic and actually reasonable in regards to the quality and service. Our dinner there was one of our best meals in CR.

The main negatives-
1) The front desk staff seemed only barely interested in us, I think in part because we had the discounted rate, there was no formal introduction/orientation. The property is large and I was lucky to find a map of the grounds in the room and read about the natural features of the property.

2) the rooms are large and offer sweeping views of the valley below. But are dated, with weird Ikea like light fixtures and awful halogen lighting. (the showers are awesome semi open into a private courtyard and having a mini kitchen was nice).

3)Even though the 3 pools are "heated", none were adequetly heated, as it does get a bit chilly in the evening. Which explained why for the most part the pools were empty. Even the hot tubs were tepid.

(4)The included breakfast was continental had a wide selection but even so if you wanted something more substantial, like eggs,it was as add on. Kinda of a rip if you paid sticker price.

  • Stayed January 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank nyalla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
XGerente, Manager at Xandari Resort & Spa, responded to this review, 13 February 2012
Dear nyalla...Thank you for your comments. We are glad you appreciated our food, grounds and views...of course we are very sorry to hear about the lack of customer service during your check in. We will be taking the necessary measures to improve this issue. We strive to keep pools at 80 to 82 degrees, and the Jacuzzis get up to 104 F, so we are surprised about your comment.
Thank you for taking time to let us know how we are doing.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Xandari Resort & Spa

Property: Xandari Resort & Spa
Address: 1 km northwest of El Diamante Bar | Tacacori, Alajuela 4050, Costa Rica
Region: Costa Rica > Province of Alajuela > Alajuela
Amenities:
Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Alajuela
#1 Spa Hotel in Alajuela
#1 Family Hotel in Alajuela
#6 Business Hotel in Alajuela
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Xandari Resort & Spa 3.5*
Number of rooms: 24
Official Description (provided by the hotel):
Xandari is a 40-acre plantation with botanical gardens, orchid house and over 5 kms of nature trails including five waterfalls. Xandari is the creation of an architect-artist couple, with 24 spacious villas overlooking the Central Valley. Only 20 minutes from Juan Santamaria International Airport. In addition, three fabulous swimming pools, including the new 125 ft. Long Sunset Pool with a stunning view, and two outdoor jacuzzis. The restaurant serves fresh, continental and Costa Rican menu, featuring many organic fruits and vegetables from our own gardens. Xandari Spa Village is harmoniously integrated with nature and consists of a Yoga Room and five private palm-roofed jalapas with jacuzzi perched on a mountain ridge, where natural ingredients are used in massages and body treatments. ... more   less 
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Also Known As:
Xandari Resort And Spa
Xandari Hotel Alajuela
Xandari Resort & Spa Costa Rica/Alajuela

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