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Alexandra H

Best Spa Experience! With Irene!

5.0 of 5 bubblesReviewed May 8, 2024
I traveled to Costa Rica and stayed at the highly recommended Xandari resort & spa. First I booked the Ayura Heaven experience under the special moments category. My technicians name was Irene and she was wonderful. The Ayura Heaven experience included a conditioning hair treatment, body exfoliation, full body massage and one hour in the jacuzzi. The view of the mountains from the room was incredible. The conditioning hair treatment was my personal favorite part. She could have massaged my head all day. The scrub for the body exfoliation smelt wonderful. I asked Irene for a deep tissue massage and she did the most amazing job. She is very professional. After that I got to enjoy some alone time in the private jacuzzi. I had such a great experience that I booked again for the next day! The next day I booked the Super Moisturizer Facial. It was amazing. Irene was very gentle during the extraction process. She also massaged my head, neck and hands which made the experience even better. If I was staying longer I would've booked again! I will be back though and look forward to my next massage with Irene. Thank you so much!
Date of stay: May 2024
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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David Alvarado, Owner at Xandari Resort & Spa, responded to this review
Responded May 13, 2024
Hello Mrs. Alexandra,
We are very happy to hear from you, we remember you with great joy here at Xandari.
Thank you very much for taking the time and giving us this beautiful review lived with us.
We share your pleasant experience with the entire team at Xandari, especially with Irene.
The best reward is for someone to let us know that our work has been fulfilled to the expectations.
We hope to see you again in Costa Rica!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed April 25, 2024

This is a very beautiful oasis that puts you in the feel of being one with nature. We stayed in one of the ultra villas (room 22) which is the best set up in my opinion. Fresh air always. There is no AC and it is perfect without it. We loved every moment. The food was spectacular. And I would like to highlight Oscar, who was our server, as he was very hospitable and a great overall host during breakfast and dinner. Make sure to walk the trails on the property. It is a beautiful property with nice trails and waterfalls. If you are not used to being in a higher altitude, please prepare your body to adjust to walking distances as getting winded faster could happen. Again this is peace and reconnecting to nature and self at its finest. Open the patio doors and listen to nature’s orchestra.

Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Sean V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David Alvarado, Owner at Xandari Resort & Spa, responded to this reviewResponded April 26, 2024

Hi Sean, thank you so much for letting us know that we created beautiful memories during your stay at Xandari.
The privileged position of the pools, private balconies, jacuzzis, Spa and restaurant definitely adds to the experience of what Costa Rica is like as a place of abundant nature, views and the best exotic sunsets.
You can be sure that we will share your experience with Oscar and all the staff who assisted you.
We hope to see you again at Xandari Costa Rica!

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Reviewed April 21, 2024 via mobile

Lovely, quiet, relaxing. A great starting point for the rest of our upcoming adventures. Lovely private villa with view over the jungle and town. Huge bed. Private deck. Dinner in the veranda of the restaurant was beautiful. We enjoyed the waterfall walks and the 3rd infinite pool with views was especially delightful.

Date of stay: April 2024
Trip type: Travelled as a couple
Thank heatherpV2093TE
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David Alvarado, Owner at Xandari Resort & Spa, responded to this reviewResponded April 23, 2024

Hello Ms. Heather, thank you very much for taking the time and sharing your experience with us.
We remember your stay and are very happy to hear from you.
Although Costa Rica is a small country, we have a lot to offer due to the richness and abundant vegetation that we protect, as well as the more than 16 hectares of forest in Xandri.
We hope to see you soon and create new memories with our best attention.
PURA VIDA ! from Xandari Costa Rica.

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Reviewed April 21, 2024

Lovely place to start our trip. Good for a day or two. Nice walking trails to waterfalls. Very friendly staff. We would recommend it.

Date of stay: April 2024
Trip type: Travelled as a couple
Thank tom p
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David Alvarado, Owner at Xandari Resort & Spa, responded to this reviewResponded April 23, 2024

Hello Mr. Tom, we are very happy to know that we were the ambassadors of Costa Rica upon your arrival.
We are happy to know that we met all your service expectations.
Definitely, the visit to Xandari cannot conclude without first exploring the numerous trails and natural waterfalls.
We are confident that the rest of your stay in Costa Rica will continue to be as memorable as you indicated upon arrival.
Cheers from Xandari !!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 20, 2024

We stayed for just one night before we flew home. Our check in, after a long drive from Monteverde, was smooth and efficient and came with a complimentary and welcome coffee. However, that feeling of welcome was slightly undermined almost immediately when we informed that we had to make reservations for dinner and breakfast, which tends to signal that the waiting staff and kitchen might struggle if you just do what you want and appear for meals when it suits you rather than the staff. Reservations don’t seem to matter at lunch when we just asked for a table and was given one with no issues. Even giving a reservation time seemed to test the kitchen as at all three mealtimes we ate in the restaurant it took some time for the food to appear. The meals were good but nothing exceptional. They were also relatively pricey. The view over San Jose and the airport from the restaurant is fantastic though. Breakfast was Costa Rican themed, with plantains, Gallo Pinto and eggs brought to your table, and a good buffet of fruit, juice, pastries and cereal.
The grounds of the Xandari Resort were nice, with different gardens and pools, you get a great view from the Sunset Pool. We walked the jungle trails to see the waterfalls and it’s a real workout, with lots of stairs, uneven and slippery paths and hot, humid conditions. There is a lot of insect and birdlife. The grounds also support the ecological theme of the hotel with vegetable and salad grown on site and a henhouse. There is a small gift shop in Reception and a small TV Room. Most of the staff seem to speak very good English.
Our room had a big patio balcony overlooking San Jose so you can spend a lot of time watching the planes taking off and landing at the international airport, the planes leaving fly right over the hotel, and the natural flying from the birds that settle in the trees in front of your room. Or room was huge with a minbar with complimentary snacks and juice, a safe, good Wi-Fi, no TV but drinkable water, a large wardrobe and lots and lots of room. There were lots of sockets and chairs, tea and coffee and glasses. The artwork is very bold, bordering on the psychedelic, but waking up bathed in light from stained glass windows in the room was nice. There were downsides to the room. If bugs are not your thing you will struggle here as our room had a variety of insects from beetles to a huge millipede in it that we had to deal with and humanely remove. The bathroom was bizarre, with no doors other than on the separate toilet and no ceiling. It was built like it should be outdoors, with an open shower. None of the windows were frosted, we were told not to worry as no one could see us (the room had a sort of front garden with a high wall and lockable gate, so we had to trust this was true. The biggest pain about our stay was the set of double doors by the shower as they blew open twice in the windy night with huge bangs both times, rudely waking us up. The catch was evidently not secure on them. The bathroom area also had a good sink and the wardrobe plus for no real reason, making getting ready more hassle than it needed to be as I tried to retrieve dry clothes or valuables at the same time that my wife was trying to shower and vice versa. Really inconvenient. The bed in the room was really soft and saggy and needed a new mattress.
Our flight was after check out time, we asked for a late check out, but we were told this was not possible as the hotel was full. Instead, we were told we could shower at the spa. We tried the night before departure and the day of departure to find someone at the spa who could show us the showers, but no one was there, and it was all locked. After a couple of attempts of trying to find someone by the Spa (the Xandari Resort is built on a steep slope where the Spa is downhill and Reception at the top) we gave up and went back to Reception to ask if someone could give us access to the Spa after check out so we could shower before flying home. A different receptionist told us we could not use the Spa, it was for Spa bookings only, staff were only present when appointments were made (so if you have a sudden impulse for a facial or massage forget it- it was unclear where the Spa staff were if you decided to make an appointment at short notice). Instead, we were told to go further down the hill to the Sunset Pool, where there was a shower with soap and shampoo (only true in the Gents as my wife said there wasn’t any in the Ladies) shower there, taking the pool towels from the room we had vacated (which we did with no issue) and we could get a golf cart back up to Reception, so we didn’t undermine or showering. We realised when we got to the pool that there were no staff or phone around to summon a cart so we walked back up the hill, got very warm and undermined our having a shower before our flight. The Lobby has no air conditioning so if you wait there you get very warm unless there is a breeze. Considering all the Europeans and half the Americans at the Resort were waiting to be picked up and taken to the airport, the Xandari Resort could become a real favourite by having an area available where people could shower and change in the cool before the airport, leave their bags etc., because the spa/pool/lobby alternative is not a great one.
The location of the Xandari Resort is quite isolated, there are no shops, restaurants etc. nearby. The airport is a 25-45 minute drive though, depending on traffic, so it is convenient to stay there at the start or end of your trip.

Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank TokyoJimmy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David Alvarado, Owner at Xandari Resort & Spa, responded to this reviewResponded April 23, 2024

Hello, thank you very much for letting us know your opinion in such detail, all points are very important for us, to celebrate the beautiful moments at Xandari and also to analyze a position for improvement in others.
We are very sorry that our question about reserving your table for dinner and breakfast has caused you any inconvenience.
I would like to comment that reservations are important to guarantee good service to each client, it is also important to guarantee that there is good space and time in each reservation. Whenever a client wishes to change the reserved time, we will be happy to do considering current availability. Our goal is your comfort.

We are glad to know that you liked the flavor and variety of the restaurant.

We regret your dissatisfaction at not being able to use the spa showers. In the spa these showers are located inside the bungalows where massages and body treatments are performed, for this reason we do not have them available to everyone at all times.
However, as you indicate, we have showers outside the spa with everything you need to use them. It is worth mentioning that the use of these showers, internal transportation, bathroom items, tolls and use of pools and jacuzzis were extended free of charge, so your comment takes us by surprise understanding that we take care of all your needs after your check out. . time .

Thank you very much for your opinion, we remember with great pleasure your time at Xandari.

Best regards!

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Reviewed April 17, 2024

My stay at this hotel was a dream come true! Colorful rooms, nice people.
The location of this place is truly breathtaking, awesome views from my room.
It is a perfect destination for solo travelers, if you are looking for a good service and tranquility, this is the place.

Date of stay: February 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Raphael S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David Alvarado, Owner at Xandari Resort & Spa, responded to this reviewResponded April 22, 2024

Hello Mr. Raphael, thank you very much for sharing your beautiful experience at Xandari.
We are very happy to be able to share your review with all the hotel staff, every time they give us these nice comments we know that we are on the right way.
Your satisfaction is our priority.
We send you a cordial greeting from Xandari Costa Rica!

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