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kerryharrismail
Toronto, Canada

Great price/value combo for a hotel ...

4.0 of 5 bubblesReviewed Apr 26, 2024
Clean rooms, well laid out and friendly and efficient staff at the front desk! The pool area is surprisingly lovely and a good place to gather with a group for drinks. This one is a little gem if you are travelling in and out of San Jose to other parts of CR.
Date of stay: March 2024
Trip type: Travelled with friends
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
fernanda cubero, Owner at Holiday Inn Express San Jose Costa Rica Airport, responded to this review
Responded May 3, 2024
Dear kerryharrismail, we appreciate your opinion. It’s wonderful that you liked our clean and beautiful facilities, specially our amazing pool area. It’s fills our heart to know that you received a lovely attention from our staff. We are elate to have an amazing team who are always a step ahead, making sure that our guests have everything they need, helping them in away they can and making them feel like home. Our priority will always be the well-being and satisfaction of our guests. It was a pleasure to served you. Thank you for choosing us.

Warmest regards.
Fernanda Cubero
Guest Relations Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,126)
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All reviews hi express free shuttle san jose costa rica chicken restaurant rosti pollos an early flight denny s continental breakfast shuttle service yogurt great place to stay night's sleep rooms are clean late arrival back home convenient location
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Reviewed March 5, 2024

Great selection for breakfast (I have food allergies and everything was adequately labeled, separated and kept clean) added bonus- it was complementary! AC was quiet, TV was easy to navigate and stream, shower had good water pressure and plenty of room. Front desk staff was friendly and quick to check in. Shuttle service was on time and easy.

Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Sunshine6_62
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
fernanda cubero, Owner at Holiday Inn Express San Jose Costa Rica Airport, responded to this reviewResponded March 12, 2024

Dear Sunshine6_62, thanks for your post. We are happy that you liked our convenient hotel, our beautiful facilities and amazing services. But we are specially glad that you loved our complementary breakfast service. It’s great you felt satisfied with the excellent presentation, correct classification and food safety. Our Food & Beverages Staff are always striving to make it as varied and tasty as possible, making sure all our guest can enjoy it. Our priority is our guests’ complete satisfaction. Thank you for your visit. It is always a pleasure being at your service. Warmest regards.

Fernanda Cubero
Guest Relations Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 29, 2024

We arrived and the room was ready and clean. AC worked fine. Airplanes are a bit noisy throughout the night but it is an airport hotel so I guess it comes with the territory. Bed was comfortable. Shower worked well and it was the best tv of our whole trip and we stayed in 5-star hotels! There are restaurants very close to the hotel. Breakfast was fine and the gentleman working in the breakfast area was super friendly and seemed to be in a wonderful room. I would recommend for travellers staying for one night to catch a flight the next morning. Shuttles come every 15 minutes and you are 5 minutes from the airport.

Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Larababe
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
fernanda cubero, Owner at Holiday Inn Express San Jose Costa Rica Airport, responded to this reviewResponded March 3, 2024

Dear Larababe, we appreciate your nice opinion. It’s great you loved our comfortable and clean facilities. We are happy that you liked our convenient location, just 1km from the airport, surrounded by restaurants and pour free shuttle service running 24/7. It’s wonderful you enjoyed our breakfast service. Our Food & Beverages Staff are always striving to make it as varied and tasty as possible. It fills our heart to know that you received an excellent attention. We are lucky to have an amazing team who are always a step ahead, making sure that our guests have everything they need, helping in anyway they can and making them feel like at home. We are sorry if you felt the planes noise we hope it haven’t disturb you. We do everything we can to ensure that our guests have all the rest and relaxation they expect. We are committed to our guests' total comfort and satisfaction. It was a pleasure to have you with us. We hope to receive you again.

Fernanda Cubero
Guest Relations Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 17, 2024

Stayed here for one night out of convenience. Check in was slow and unpleasant. The room was fine, but the air conditioner was incredibly loud and the temperature controls seemingly did nothing. There was 1 towel in the room, the shower controls barely made sense, and the complimentary breakfast consisted of stale pastries, inexplicably gummy scrambled eggs, and when I tried to take a banana with me on the way out the door to the suddenly-rushed shuttle, I got yelled at for taking food out of the restaurant.

But whatever, I booked something cheap for a night before a flight.

But then it started - to get the free wifi, I had to sign up for the stupid rewards program, which means I'm now getting nearly daily emails I literally can't unsubscribe from.

Room tip: Book a different hotel.
Date of stay: February 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Traveling120487987
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
fernanda cubero, Owner at Holiday Inn Express San Jose Costa Rica Airport, responded to this reviewResponded February 27, 2024

Dear guest

Thank you for choosing Holiday Inn Express and for taking the time to provide us with your feedback about your experience at the Holiday Inn Express AEROPUERTO SAN JOSE COSTA RICA.

I would like to start by apologizing for not having met your expectations and for having experienced so many inconveniences during your stay. We strive to make every stay as pleasant and comfortable as possible, and we will use your feedback to train our team to provide you with a better experience in the future.

If I would like to clarify that our wifi is completely free, and you do not need to join any membership, we understand that sometimes it can be confusing since on the wifi page there is advertising about our loyalty program, however, it is not a requirement that you join to use the internet. We are sorry you had that inconvenience.

I hope you will give us the opportunity to stay with us again to show you that your unsatisfactory stay was an exception.

Best Regadrs

Fernanda Cubero
Loyalty Champion / Service Manager
+506 2443-0043 ext 317
fernandac@gmhospitality.net

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Reviewed February 16, 2024 via mobile

Close to the int’l airport (with free shuttle), convenient if you need to go West of San Jose. Traffic is awful in San Jose, so one need 1h to go to San Jose Center. Count 1h30 to 2h to go East. Good service, good wifi, good breakfast, with water & coffee available the whole day. Nice swimming pool. Rooms are good, with shower instead of bathtub, Chromecast on Tv, we only regret the window type aircon. Ask for pool side room and u won’t be disturbed by plane traffic. The hotel offers a free shuttle to go to malls at 7pm, where restaurants are available.

Room tip: Ask for a room on the pool side to avoid plane traffic
Date of stay: February 2024
Trip type: Travelled as a couple
Thank Joamiche
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
fernanda cubero, Owner at Holiday Inn Express San Jose Costa Rica Airport, responded to this reviewResponded February 27, 2024

Dear Joamiche, we appreciate your kind comment. It’s wonderful that you enjoyed of our convenient and comfortable hotel, plus the great services that we offers. It fills our heart of joy to know you has an amazing stay with us. We are committed to our guests' total comfort and satisfaction. Thank you for choosing us. It was a pleasure having you as a guess.

Warmest regards.
Fernanda Cubero
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 8, 2024

Great hotel comfortable clean and modern rooms. Bed was very comfortable. It is 5 minutes form the airport and they have a free shuttle service. We had to be at the airport by 5:00 a.m. The offered a box of food at 4:45 a.m. which was really bad. It was all packaged energy bar stuff.
For a hotel that has a lot of guests that need to catch an early flight they should make a better effort to have food put out. How hard would it be to put out cereal , coffee and yogurt and a muffin

Date of stay: January 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank Normu
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
fernanda cubero, Dueño at Holiday Inn Express San Jose Costa Rica Airport, responded to this reviewResponded February 12, 2024

Dear Normu, receive a cordial greeting from Holida Inn Express.

We appreciate your comments, we are always open to feedback from our clients.

We are glad that you liked our rooms and airport transportation service.

We are sorry that our snack to go courtesy did not seem satisfactory to you, however we would like you to understand that as we are an express hotel and do not have a restaurant inside the place, we are looking for a way to help our clients who leave early with a small bag, however We cannot place products that need refrigeration, such as yogurt or milk for cereal, since the bags are prepared the night before. Regarding coffee, we have a coffee station 24 hours a day so it will always be available in the lobby as well as in the room.

Once again we appreciate your comments and we hope to have the opportunity to have you with us in the future.

Best Regards
Fernanda Cubero
Guest Relations Manager.

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