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JLPLikesToTravel
Liberty Township, Ohio

Overcharged by $100 and hotel refuses to refund my money!

Review of Hotel Robledal
2.0 of 5 bubblesReviewed Dec 13, 2023
The hotel overcharged me by $100 for ONE extra person for ONE night!!! They refuse to give me a credit! Terrible customer service. Would NOT recommend this hotel at all. The grounds are nice but it is not worth the hassle when you are charged too much.
Date of stay: December 2023
Room Tip: Check your receipts closely! They overcharge me $100 and refuse to refund my money!!!
Trip type: Travelled with family
1.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Robledal, Dueño at Hotel Robledal, responded to this review
Responded Mar 31, 2024
This guest made reservations for two rooms, for one person each. Our rates are occupancy based and there were in total 6 people. They arrived in different times and were travelling with another family who had a separate reservation. We provided different airport shuttles and breakfast for everyone. Rates were adjusted accordingly to the real occupation and a statement was provided on check out. We received an excellent review from them. A week after we received communications about the amount differences and request for reimburse. It was explained in detail the charges for the extra 4 people ($20+tax per person), but then we received responses all in capital letters and conditioned the reimburse or we would receive bad reviews. They state their reservation was OK, delete the good review and provided this one instead.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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All reviews pygmy owl close to the airport costa rica san jose a family run business last night free shuttle two week trip would stay here again on site restaurant grounds are lovely about minutes from the airport pollo comfortable rooms an airport hotel poas volcano emmanuel
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7 - 12 of 411 reviews
Reviewed November 14, 2023

Convenient to the airport, flight path overhead but as this is not a very busy airport - no problem. Set in beautiful, well maintained grounds, great for birdwatching. The rooms are spacious with showere, hairdryer,A/C & good wifi. Breakfast is fresh fruit followed by eggs, pancakes. Dinner is very good, the fish is excellent. A family run business, they are extremely obliging, sorting out transfers to & from the airport at any time you require. Emmanuel's birding trip was excellent.

Date of stay: October 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank r0bert870
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 20, 2023

Absolutely wonderful hotel! Stayed here the last night after a two-week trip around Costa Rica, before heading to the airport the next day. What a peaceful, relaxing way to wind down from a busy trip. Very friendly people, and excellent food at the restaurant for dinner and the breakfast that's included with the stay -- best food we had the whole trip, which was a great surprise. The hotel maintains a nest box for Ferruginous Pygmy Owls on the property, and I got to see them several times during my stay, which was a nice bonus! Beautiful gardens as well, attracting various hummingbirds. Highly recommend!

Date of stay: April 2023
    • Value
    • Location
    • Service
Thank norrBK
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed March 25, 2023

Exceeded all expectations! Wonderfully friendly, helpful staff, very comfortable rooms, with aircon. Great restaurant with lots of varied choices, all of which were delicious. The grounds were absolutely magnificent, full of beautiful flowering and foliage plants/trees chosen to attract wildlife eg butterflies, variegated squirrel, and so many birds - humming birds, tanangers, orioles, wrens, grackles, pygmy owls, woodpeckers, kiskadees, kingfisher, squirrel cuckoo and so much more! Also good views across to scrub land opposite hotel where we saw vultures etc. Lovely swimming pool with attractive waterfall feature. Emmanuel was the most wonderful wildlife guide, taking us to Poas volcano, a waterfall, a cafe with wildlife feeding station, and a wild bird trip near the hotel.

Room tip: Just the most perfect place to start and end a holiday in Costa Rica, close enough to airport, with shuttle service
Date of stay: March 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank CatrionaKomlosi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed March 23, 2023

We stayed for a total of two nights, at the beginning and end of our trip. It's a pretty property about 10-15 minutes from the airport, with a good restaurant on site and plenty of birding right on the grounds. We had fantastic looks at a nesting ferruginous pygmy-owl, several hummingbirds, and more. Emmanuel and his family make you feel at home; we wish we had a little more time to do tours from there. The rooms are simple but clean and many open right on to the beautiful plantings and gardens.

Date of stay: March 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank demetrios212
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed March 9, 2023

An airport motel like no other ! This was our final stop on a 17 day trip and it was certainly unique. It is priced similarly to the usual American chain hotels who operate around SJO but it is small and family run. It is near El Roble which is not a pretty place, with smelly open drains and a sketchy feel to it but was interesting for a short walk to buy snacks and the people were friendly. Nowhere else to eat other than the hotel, though.
The room itself was standard airport motel/hotel in worn fittings and the basics only but it was clean and comfortable enough. The garden has a large pond to encourage wildlife and unfortunately this means mosquitos too. The only place we got really mosquito bitten in all our CR travels.
However, this place is full of garden birds. They may be common birds for CR but they are interesting to visitors and I have never seen an airport hotel anywhere else where nearly all guests carried at least one of birdbooks, tick lists, binocs and huge long lenses. There was no information from the hotel as such but you are almost guaranteed to meet folk who know loads about birds. I see that they occasionally run Urban Garden Bird guided tours for outside guests for $12 but not during our stay. People also come from outside for the Executive lunch deal which is superb value. Dinner was good too. Breakfast a rather basic buffet. Though it is forgivable when your view includes hummingbirds, tanagers, the spot breasted oriole, the Inca doves nesting in the restaurant ceiling and the background noises of kiskadees and grackles. The swimming pool was clean and I had it all to myself.
The only negative thing about the shuttle was the 30 minute wait for the pick up from the domestic terminal and that there is no free shuttle back to the airport after 12pm so we had to pay a fee to get taken back to SJO for our international flight home.

Date of stay: March 2023
    • Value
    • Cleanliness
    • Service
1  Thank UnaW
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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