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“Lovely gardens”

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Volcano Lodge & Springs
Certificate of Excellence
GreenLeadersSilver level
London
Level Contributor
91 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Lovely gardens”
Reviewed 22 March 2012

The grounds of the lodge are very good, they are well tended and a lot of birds do visit. The lodge itself was of a reasonable standard and comfort, prices for food and drink are a little overpriced, as you are a captive customer, unless you pay a $10 taxi each way to La Fortuna, which is a lot for a 7 minute journey. La Fortuna is where we dined and socialised, and does have good options. Must say this area has a lot going for it, and i wish i was here longer, and Volcano lodge did match our needs nicely. Not a bad choice at all.

Room Tip: Rooms furthesr from reception are quieter and closer to nature.
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  • Stayed February 2012, travelled as a couple
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Helpful?
2 Thank jmc303
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Tempe, Arizona
Level Contributor
272 reviews
130 hotel reviews
common_n_hotel_reviews_1bd8 190 helpful votes
Reviewed 21 March 2012

Hotel is right up on the Volcano..lovely view. Reception staff incredibly kind and wealth of information. Ate at the Sura Restaurant for lunch and was impressed...great presentation, good quality and prices to too bad, breakfast buffet was plentiful. Grounds are beautifully landscaped with fauna and flora. There is a short trail in back that is a nice walk. beautiful hotel, with thebprice, would have expected just a slightly better room...room fine really, just thought a few other touches/upgrades would have been nice. Walls rather thin. Overall very recommended.

  • Stayed March 2012, travelled with friends
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Helpful?
1 Thank kareny13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 16 March 2012

We arrived after a harrowing drive around Lake Arenal; the check-in was very smooth and we were just in time for Happy Hour around a beautiful pool! Our room was spacious with a small patio and very nice bath area. The grounds there are splendid, and best of all was the view of the volcano from our patio. Although there was no lava or eruption, it was still spectacular. We ate at the restaurant that evening and had a delicious buffet with all we could ask for. The staff was very helpful in booking trips and they were super-friendly. It was all we hoped for and more!

  • Stayed March 2012, travelled as a couple
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Helpful?
1 Thank MOvagabond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minneapolis, Minnesota
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 March 2012

We arrived in San Jose in the afternoon and had ordered private transportation to pick us up from the airport. We were met by a very friendly man who drove us in a nice, clean SUV to the hotel. We found out later he was the owner of the hotel. We saw him a few times throughout our stay and when we left, he gave us both hugs--a very sweet, friendly guy! We loved our stay here. The breakfast buffet was good, the pools nice, the rooms clean--we had a beautiful view of the volcano right from our room. It was a very laid back place with a great atmosphere. We would definetly recommend this place!

  • Stayed March 2012, travelled as a couple
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Helpful?
2 Thank Mollie828
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minneapolis, Minnesota
1 review
Reviewed 11 March 2012

Very nice for price paid online prior to arrival. Not a five star resort by any means but a good value. nice location to arrange daily outings. Good breakfast included daily

  • Stayed October 2011, travelled with friends
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Helpful?
Thank amber f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ottawa, Canada
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 7 March 2012

My sister and I arrived late and tired. The young woman was patient, friendly and professional. The young man who took us to our cabin/room in a golf cart, was polite, efficient and helpful. The room had the best security system - insert your card key and it turned on the lights. We opened up the drapes and there was the magnificent volcano before us, framed by green grass and a profusion of flowering bushes and trees. A door opened onto a small fairly private landing outfitted with chairs - we were in heaven. My sister did her yoga routine out on the grass, with the volcano as a backdrop. The room was comfortable, clean, roomy. A buffet breakfast was included, and it was quite elaborate. We also purchased the buffet supper. Really good food and good variety. My sister is a vegetarian and I'm allergic to all milk products and we were both very pleased. There was a pool and hot tub that we didn't get a chance to use, partly because a tour of high school kids were there at the same time and monopolized both. There is a short hike around the property which was a nice walk. We hated leaving and wished our tour had allowed for more time there. I would absolutely recommend staying here.r

Room Tip: Our room was great - not sure if there are any bad rooms here - but I loved looking out the window a...
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  • Stayed February 2012, travelled with friends
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Helpful?
1 Thank valoriefj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aliso Viejo, California
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 March 2012

We just checked in a while ago and were happy with the assistance we received to get to our room and appreciated the help we got to ensure everything was working in the room before the person left. We ate at the restaurant onsite - good dinner buffet. Food is tasty and had some decent vegetarian items.

Just a little negative item, not sure if it is a TripAdvisor or Hotel issue, but the 'Free Dinner' link on TripAdvisor only works if you book directly with the hotel - according to Hotel staff and the manager they called. A little disappointed because Trip Advisor links only to third parties to book a room (i.e. Expedia.com), not to the hotel. The coupon only says to book a 'superior room' and then bring the coupon to check in, which we did via Orbitz, but apparently that's a 'gotcha'...so, if you're debating between this place and another place and are thinking about the 'free dinner' - disregard that incentive unless you book appropriately...which they may still disregard because the hotel staff was unaware of the coupon in general, even after we showed it to them.

  • Stayed March 2012, travelled with family
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
3 Thank Ravi P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
volcanolodge, Public Relations Manager at Volcano Lodge & Springs, responded to this review, 10 March 2012
Thanks for your comments, we were glad of having you at our Lodge.

This is the transcription of our Trip Advisor Cupon:

Free dinner* for two people, per night, booking a Superior Double Room Rate: $138 (per room, per night). Includes tax and breakfast *Special Menu

How to redeem this offer: At check-in, Phone

Code - DINNER

Print

Offer valid any day of the week.
Valid for Redemption:Mar 1, 2012 - Apr 30, 2012

IMPORTANT: this coupon says, that our guest must booking, paying our regular price ($138), not the price that people, normally, pay discounted at third parties sites.

And also, the coupon says, for redeem it, you must book by phone, or directly at the Lodge reception.

Thank for your comments, we are going to keep it, in order to apply another notes to future offers.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Volcano Lodge & Springs

Property: Volcano Lodge & Springs
Address: La Fortuna de San Carlos-Arenal Lake road | 7 Km West from Downtown, Road To Arenal Volcano, Arenal Volcano National Park, La Fortuna de San Carlos 21007, Costa Rica (Formerly Volcano Lodge & Gardens)
Phone Number:
Region: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in La Fortuna de San Carlos
#6 Green Hotel in La Fortuna de San Carlos
#9 Spa Hotel in La Fortuna de San Carlos
#12 Family Hotel in La Fortuna de San Carlos
#13 Romantic Hotel in La Fortuna de San Carlos
Price Range (Based on Average Rates): $
Hotel Class:4 star — Volcano Lodge & Springs 4*
Number of rooms: 64
Official Description (provided by the hotel):
At VOLCANO LODGE AND SPRINGS, located in La Palma, La Fortuna de San Carlos, at the foot of the majestic Arenal Volcano, our hot springs and lush tropical garden gives you joy and relaxation to our guests and companions. Undoubtedly, our location allows you to witness the imposing Arenal Volcano from a vantage point. QUALITY SERVICE: Knowing that service is the main reason of hospitality, the Volcano Lodge & Gardens’ team, will do our best to make your stay a very fond memory to take home. FACILITIES: All our 66 rooms are Superior and non smoking, have deluxe finishes, 2 comfortable full size beds or 1 king size bed, TV/cable, telephone, air-conditioned, coffee maker, hot water shower, hairdryer and a nice terrace facing the Volcano. We also offer 4 rooms for handicap. RESTAURANT:Sura Restaurant, capacity: 120 people, we’ll be offering you our traditional local and international food, while you enjoy the majestic view of the volcano, birds surrounded nature. You can ask for room service too. OTHER FACILITIES: *Two swimming pools for adults, two swimming pools for children and two Jacuzzis, all of them with view to the Volcano.*Laundry service, Private parking, Internet Access / Wireless Free, Tours information, nature trail, Playground.* Massages Service from 9 am to 9 pm. ... more   less 
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Also Known As:
Volcano Lodge And Gardens
Volcano Lodge & Gardens Hotel La Fortuna De San Carlos
Volcano Hotel
Volcano Lodge & Springs Costa Rica/La Fortuna De San Carlos

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