We booked this hotel and paid in advance, however, after arriving for check-in were told that they did not have room for us. They had a bus of 20+ arriving and they wanted to make room for all of the tour bus. Therefore, they to move my family to a different hotel "that was similar quality and price". When I stated that I had already paid to stay at this hotel they said that they had already booked us at a hotel down the street and would cover any difference in price. They stated over and over again that the hotel was the same price and quality. After hearing the name of the hotel I knew the hotel that they were sending us to was not the same price. After a long conversion and asking to speak with a manager they admitted that the hotel was cheaper and that they would refund us our money. It worked out to be a $50 difference in price that they didn't have any intention of giving us back. At that time, they offered us to come back that evening for a free supper. At this point, we went to the other hotel down the road which was not the same quality and was rather disappointing. When we returned to Mountain Paradise that evening for our free dinner that they offered they said that the dinner would not be free anymore since they gave us back the $50. It was only free if they kept our money! What??? This whole experience was very disappointing. I researched many different hotels and was really excited to stay here. You should not bump confirmed and paid customers because you have the opportunity to make more money from a tour bus. They also had my contact information and didn't contact me before hand. At least if we knew before we arrived we could have selected our own alternative hotel. Also, we were not the only ones to get bumped from this hotel. We met another family at the other hotel that were also bumped from Mountain Paradise who did not get the difference in cost refunded to them. To me it seems like a bit of a scheme. We will not be booking here again. :(
- Official Description (provided by the hotel):
- Home away from Home. ... more less
- Reservation Options:
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- Also Known As:
- Mountain Paradise Hotel
- Hotel Mountain Paradise Costa Rica/La Fortuna De San Carlos