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Reviewed May 21, 2018 via mobile

We liked it here...great location within walking distance from the beach! Daniel was helpful in setting up our tours and giving us information. We appreciated his assistance. They held onto our luggage and let us use the pool after check out so we could still enjoy the day before our evening flight. Thank you for a good experience!!!

Stayed: April 2018, travelled as a couple
Thank paisley8387
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 18, 2018

Stayed 2 nights in March but had VERY TERRIBLE experience.....
Discussed the issues with the management, but they did not apologize or offer any alternatives to address the issues or hardship. The room was booked by local travel agency as part of the package.

See the list of issues and photos before making a booking........
1. Spotty Internet, it takes for ever to open or send a simple email...
2. Very small room. One of the bed was attached with the 2 sides of the wall.
3. Only 1 small mirror in the bathroom.
4. Only 1 electric outlet in the bathroom next to sink. Very difficult to charge phone or electric razor (See Picture)
5. Safe was very small and old style, your small laptop won't fit in!
6. Water was draining very slow from the shower and accumulated on the floor. Hot water only for few minutes and then it turned cold.
7. Main door can be locked or unlocked only with the key. If you don’t have a key, you can’t open/close the door.
8. The cabin was next to main road with lots of noise.

  • Stayed: March 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Kamal D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milena C, Director de RecepciĂłn at Cabinas Espadilla, responded to this reviewResponded March 21, 2018

The shift manager was present to speak with the client and to know his discomfort after the agency stated that Mr. Kamal was unhappy.

1-With respect to the Internet in those days that mr. Kamal stayed, the internet provider company was making improvements and was told to him that could have better access in the lobby and pool area.

2-3. Indeed, Mr. Kamal booked through an agency, the agency contacted Espadilla booths to inform that Mr. I was unhappy with the room at the time the agency informs us that the budget the mr. Kamal had was for an efficient category cabin that is our simplest and smallest category.

4. Inside the cabin there is a counter where there is an available power outlet.
5. Safes for hotel purposes in Costa Rica have a standard measure. And the manager offered to store the laptop in the hotel safe, the client refused.
6.With regard to the shower Mr. Kamal did not allow entry to check the shower.
7. The Cabinas Espadilla keys were installed in that way on purpose for greater customer safety.
8. The room that Mr. Kamal stayed is located 10 meters from the street that leads to Manuel Antonio National Park, which has normal movement of vehicles during the day, taking into account that we are in a tourist area. Movement is until 4 pm that the park closes.
When the customer Mr. Kamal concludes his complaints, the manager tells him that she feels sorry that he is not satisfied with respect to what he was offered (service paid by the Agency) At that time he threatened that if he was not given a courtesy night he would upload a bad comment to the detriment of the hotel and that it would publish photos that he had taken. Which he did because he did not get the night for free. How can we call this situation...?

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 5, 2018 via mobile

The hotel and facilities are a great location and option for anyone staying in Manuel Antonio and wanting to visit the park. We had 2 reservations for the cabinas which were modest but functional accommodations. The breakfast at the hotel is superb and probably one of the most generous “pintos” in the country. The reason for the Low rating is we had booked 2 cabins originally due to the possibility of having 4 adults and a child. Upon arrival we advised that there were only 2 adults as the other 2 didn’t show but we still took the 2 cabins as originally reserved. At checkout, I noticed the bill for one room was actually higher than the other and asked for an explanation. They said it was due to the 2 people that we mentioned originally in the reservation, which again didn’t stay and that we advised of. After repeatedly asking for then to remove the erroneous extra fees for guests that didn’t even stay at the hotel they would not relent. I found this to be dishonest and unethical, charging for people that didn’t even stay at their hotel. I mean one adult per cabina is far from heavy usage of a facility.

Stayed: March 2018, travelled with family
Thank Kattya L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milena C, Director de RecepciĂłn at Cabinas Espadilla, responded to this reviewResponded March 21, 2018
Google Translation

Recordamos perfectamente el caso de la sra. Katty y sabemos que habla español; por tanto vamos a explicar lo sucedido en este idioma. También es de nuestro conocimiento que no es la primera vez que la Sra. Katty visita Cabinas Espadilla.
El cargo que le aplicamos a la tarjeta de la sra. Katty fue el correcto de acuerdo a las personas que se hospedaron (2 habitaciones dobles). Y fue solo una vez; es decir que NO hicimos una anulaciĂłn y un nuevo cargo; sino que se aplicĂł correctamente desde el principio. Lo que estaba equivocado era el monto en la factura, que inmediatamente rectificamos.
Para esto uno de nuestros colaboradores llamó a la cliente por teléfono el mismo día de su salida. Esta llamada no fue atendida por que nos indicó que estaba muy ocupada. Al día siguiente se le envía un e-mail aclarando el mal entendido. En vista de que no recibimos repuesta por la misma vía volvimos a contactarla telefónicamente y todo quedó aclarado. En ese momento le solicitamos a la Señora muy respetuosamente modificar u omitir la parte del comentario de Tripadvisor en donde aduce que somos “deshonestos y poco éticos” , más la Señora se rehusó a remover esas palabras. Aun quedándole claro que el cobro se aplicó correctamente.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 4, 2018 via mobile

What a wonderful place! Our cabina was clean and bright with super comfy beds! The pool is well maintained and the grounds are beautiful. Our customer service experience was excellent as well. The location is prime, close to both the park entrance and the beach. The hotel restaurant is a bit pricey but the food is great.

Stayed: March 2018, travelled as a couple
1  Thank Emily A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milena C, Front Office Manager at Cabinas Espadilla, responded to this reviewResponded March 6, 2018

Dear Emily,

Cabinas Espadilla staff is pleased you´ve enjoyed a paceful vacation in our site. We apreciate very much your comentaries about the conftable beds and the cleanliness. Your excellent punctuation leaves us satisfied with our work.

Hopefully you can come back very soon!

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Reviewed February 15, 2018 via mobile

An ideal 'cabina' with a brilliant location less than 5 minutes walk from the entrance to the Manuel Antonio National Park, and even nearer to Espadilla beach , down a private path. The small complex has its own good sized swimming pool. There is no restaurant but the linked hotel 2 minutes walk away does excellent breakfasts and very good dinners, as well as mixing great cocktails in the 5-7pm 'happy hour' ( no doubt at other times too). The staff are friendly and helpful, and the clean rooms have been nicely refurbished - but we reduce our rating as we found it impossible to have a shower without water flowing out all over the bathroom, and in one case into the bedroom too.
Our room had a pleasant little terrace seating area in front (not all rooms seemed to have this). There is a coffee machine supplied with fresh ground coffee , and a safe. Wifi works only intermittently unless you are near the reception building.

Stayed: February 2018, travelled as a couple
Thank damaca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milena C, Director de RecepciĂłn at Cabinas Espadilla, responded to this reviewResponded March 21, 2018

Thank you very much for your comment, we will take note of what happened in your room.

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