I've been to several yoga retreats, but this one doesn't even come close to any of the ones I've been to. Their idea of vegetarian food is to serve rice and beans everymeal. Hardly ever saw any real vegetables that weren't cooked so you couldn't tell what they were. They had good soups but always seemed to be squash. Portions were meger and I always seemed hungry. I really like sweets but didn't eat any of their deserts. Not tasty at all.
The person available when we checked in had absoluetely no customer service training and was very abrupt and impersonal. The room we were given had two bunk beds and was the size of a walk-in closet and was as how as a steam room. She said it shouldn't matter since we wouldn't be in out rooms very much. The person who did all the reservations wasn't there when we arrived and wasn't reachable by phone. When we get to talk with her she actied as she didn't care in t he least if we were happy or not. Almost all of the people who worked there acted that way; as if they didn't care what we thought.
There was no place to read at night as all the lighting was indirect and if you wanted to stay up past your roommates bedtime and went to the main building it was stifling hot. We didn't have water for showers the first morning and coffee was never available until right before our yoga class and it would run out before breakfast and not be available until a fter breakfast some days.
One excursion that was planned for us ($50.00) was snorkeling and the beach. The operators said no one from Anamaya told them what drinks we wanted so really all that was available cold was beer (I don't drink) and juice. No bottles of cold water were available. When we got to the beach we were told it cost $7.00 to sit on a beach chair and a dollar to use the most awful, dirty bathroom I've ever seen. We were not told to bring a towel to Anamaya and were not allowed to take the ones at Anamaya off the premises although they would be happy to sell you one. What a rip off.
I would leave my bottle of water in the freezer so I could at lest have some cold water available when I wanted it and they had the habit of "cleaning out the freezer" and throwing out the water bottles.
This vacation started off on a bad note with the accomodations not being what was expected and overpriced for what we got and ended on a bad note with Anamaya charging me for amounts that were not due and once again the person responsible for the reservations was again not available.
Their photos on the web show these beautiful rooms, but be careful- they only show one side of the room and don't let you know that there may be no closet or shelves or even much floor space. You'll have to live out of a suitcase.
The photos don't show you that the yoga space, outside sitting area, pools and the main building are crammed right next to each other so you have no privacy at all. There are not any other sitting areas to find any privacy. They make sure that you can't tell this from the web photos.
My overall opinion is very low. Absolutely no customer service. They're just out to make a buck and take advantage of the fact that we can't see what we are getting beforehand. All in all this was supposed to be relaxing and ended up being pretty stressful.
- Official Description (provided by the hotel):
- Anamaya is a luxury boutique hotel and yoga retreat center in the beautiful beach town of Montezuma, Costa Rica. We have the best view of any hotel in the area, and are right next door to famous Montezuma Falls, which is a 5 minute walk from our property. The hotel is decorated in a very artistic, Bohemian, yet luxurious style that creates a very exotic feel. ... more less
- Also Known As:
- Anamaya Resort And Retreat Center
- Anamaya Resort & Retreat Hotel Montezuma