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“Accurate website description of property”
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Flowery entry to garden and home Outdoor living with main floor & second floor living room & dining room terrace
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Flowery entry to garden and home
Outdoor living with main floor & second floor living room & dining room terrace
Upper terrace dining room with room for 6 view of ocean and jungle
Fully equipted kitchen with propane stove/oven and solar heated hot water
Kitchen withfridge, microwave and viewof the jungle
Lower terrace by main bed room for view of pool garden and jungle
Closet main bedroom
Toilet and shower with solar heated water off of main bedroom
Terrace with view of jungle and white facd monkeys off of main bedroom
Howler monkeys willlet you know when it is 6 am and 6 pm!!!
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Overview
Holiday Rental House -
2 Bedrooms, 2 Bathrooms, Sleeps 4
Montezuma, Province of Puntarenas

Reviews from our community

Poor - based on 2 reviews
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Reviews from our community

Date | Rating
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English first
Josh W
Lancaster County, Pennsylvania
1 review
“Accurate website description of property”
Reviewed February 22, 2015 for a stay in February 2015

My wife and I stayed at this home for one week. We were pleased with everything we found within the home. The website descriptions were accurate. We did not use the air-con as the breeze was comfortable enough for sleeping. The house is up a very steep long hill from the town of Montezuma, so we were thankful we had a car. The views from the home were fantastic- two views of the sea plus multiple jungle views complete with monkeys. It was also very comforting to have a locked safe room for all of our belongings. Over all a great house for the money!

Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoshLondo...
London
Level 5 Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Very bad experience”
Reviewed January 22, 2015 for a stay in January 2015
7
people found this review helpful

We initially booked the property for 8 nights. Our other accommodation fell through and the owners offered to stay with friends, so our stay was extended to 12 nights. The owner was initially very helpful and friendly, quick to respond to the booking request and other questions and also helpful on arrival. She organized discounted tickets for us to a New Yea r event at a local hotel.


On arrival we were shown around the property and how things worked. I was a bit surprised that the second bedroom had not been made up or cleaned together with its en-suite bathroom as most properties are when you rent the full home. We noted that there was only aircon in one room - the main bedroom. The owner said that they always slept with the doors to this room open and used a fan and didn't use the aircon. That night, we turned the aircon on in order to sleep comfortably as the main bedroom has no windows, so when you are out during the day there are wooden doors on either side of the room which have to be closed up to leave the property secure. Coming back, the room is extremely hot! The aircon immediately made a loud clunking noise and although there was a bit of cool air coming from the top, it lasted about 20 minutes and it was clear that the aircon was not working. As the room was uncomfortably hot (we later measured that the night time temperature in the room was 28 degrees Celsius!) we had no option but to open the wooden doors on one side of the room and try to sleep like that, with the fan on. We were very uncomfortable as the owners had told us that previous guests had been burgled of all their belongings by leaving them in this room, unsecured while they were out one evening. Early next morning I informed the owner that the aircon was not working and that we had slept badly as a result. As she was still in the area at ths stage, she said they would be around to look at it. When they arrived in the afternoon, the owner's husband said that a new aircon was probably needed. The owner said that she did not want to be spending money on that right now, especially as they do not use the aircon. Suffice to say that days went by as the owner provided daily stories of looking for parts, parts not being available, workmen in Costa Rica not being willing to work over the holidays (this was over new year) and it being a third world country and finally that indeed a new aircon was needed but that it was now to late to get it before we were leaving.. We were given a couple of extra fans to use in the room and told that she couldn't understand what the problem was in sleeping at night with open doors and fans. We were also told that we could move our bedding down to the spare room at the bottom of the house (which had not been cleaned) and which would be cooler. This room is accessed by a separate entrance to the house, down a dark path and would also require sleeping with the door open. We slept poorly throughout our stay as the room did not cool and we were just blowing hot air around. After 9th night of our stay it was clear that the owner was not going to fix the aircon. She repeatedly told us how she was bending over backwards for us and how stressful this situation was for HER. Whilst having a call with her and expressing my dissatisfaction, she told me that if I was not prepared to sleep in these conditions, I should never have come to Costa Rica on holiday! At this stage, we decided to check into a hotel for two nights to get some decent sleep . I informed the owner that we were doing this. We locked up the house securely (strongly advised at all times and lock all valuables in the safe room each time you go out) and took all our valuables with us, leaving our clothing and a few other bits to collect on the last night before checking out. We arrived back at the house after the two nights in the hotel to find that someone had been at the house and had left the door to the main bedroom unlocked and open....we later heard from the owner that she had returned to the house when we said we had gone to a hotel and found our things there. She therefore questioned whether we had actually left......I have never come across such an unpleasant attitude. You can tell a lot about a host by how they respond when things go wrong.

We did not feel comfortable sleeping unsecured for the whole of our stay. We were not offered any kind of minimal compensation, rather we were told that we should be prepared to go with the flow, or stay at a resort ( or not come to Costa Rica!).

This was our second visit to Costa Rica and our first to Montezuma, which we loved. Highly recommend the area for lovely beaches, great restaurants, wildlife, walking horse riding etc but recommend staying elsewhere. There are lost of other lovely places to rent.


If you do stay here, note:
lovely nature around - birds, lizards, monkeys in the trees to the side of the house
You need a car - steep walk to and from the town with a couple of hills. This can be doable during the day but there are no sidewalk and it is dark and unlit at night. Not easy to find taxis in town. We had a small 4x4 car which was good. With a cr it is only 5 minutes to town.
Nice pool that is a good size but no sunbeds or loungers by the pool to relax by - only hard back rockers outside the bedroom
Definitely always lock all your valuables in the safe room - previous guests left valuables in the bedroom downstairs, unsecured and were burgled of everything. We didn't feel very safe..the owners said that tourists are sometimes a target as they have extra money and believe that the guests who had been burgled may have been watched when they went out at night. Did not feel great!
Request written confirmation that things that are important to you are working. Don't necessarily expect things to be fixed if they go wrong when you are there. The owners did not give us a local contact while they weren't there, so we were left to deal with them by phone/email miles away.

No doubt the owner will respond with a lengthy explanation of her own, so will leave you to make up your own mind.....

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The deck at the top
Liked least: Attitude of the owner toward legitimate complaint
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   No.
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
30 Jan 2015
I am really sorry that our guests had such a horrible time. We bent over backwards to make their stay as good as possible we changed our holiday plans (committed to house sitting and dog sitting not hanging out at our own home for the holidays) in order to accommodate them when their reservation was cancelled at the hotel they had reserved at the last moment, we went out and bought a small grill because they requested it ,we let them check in 4 hours early because they had groceries ( the lower room was clean but the clean sheets were just on the bed as we did not have time to finish when they got here and we figured that 2 people would not need the bed) Yes the air conditioner did break down and even if they do not believe us we tried ever day and every way we could to get things repaired but it was not possible being during the holidays when most Costa Ricans do not go back to work until after the first week of Jan believe me we were very stressed about it as the last thing we want is to get bad reviews. We provided them with 4 fans. We have lived here for 7 years and got things stolen from the house 3 years ago and just last August only 2 times in 7 years but we did warn them to keep there valuables in the safe room when not there. The woman already came with an attitude so I am to sure what we could have done more to satisfy her. Please read previous 5 star reviews that we have received from guests from Airbnb and make up your own mind.

Jean
I enjoyed my stay at Rose and Glen's Montezuma home. I stayed for a month and became quite accustomed to Costa Rica living. The house is located out of town (which is nice for the privacy) and the road to town is a steep hill that seems a little intimidating the first few times walking to town but by the end of my stay, I looked forward to it. You can also catch the bus and or taxi to town and back. Rose and Glen were quick to respond to any questions I had prior to, and during my stay.
August 2014
Mandy

April 2014
Mandy
We had a great stay here in Montezuma. Rose and Glen's house is in a great location - close enough to get to town easily (10-15 min walking, 5 min by car), but far enough away to relax and get away from it all. We spent a lot of time enjoying the view, the pool and just soaking up the "pura vida." The house had everything we needed for a comfortable stay.




Igor
Igor
We've stayed in this house 1 month and we really enjoyed it. The house is even better than on the photos - it was big enough for 4 persons, very cosy, it has everything what you need. The pool was very clean, the kitchen is good equipped (i could cook every day during our stay), the garden is green and fresh even during the dry season. the view from the upper terrase is amazing, we are really missing it now. The beach is not far, just 15-20 min walking. But the house is on a hill, so the way back is a good fitness training. if you don't like it, you may take a taxi for 3 000 colones.

So, we really loved our stay in this beautiful house and can recommend it to everyone.
March 2014


Rose & Glen's homeRose & Glen's home is fantastic! The kitchen is very well equipped, the pool very refreshing and the views amazing. Everything was clean and in good working order and we enjoyed the outdoor living space. Short drive or walk into town and nice breeze at night. We would definitely stay here again if we're lucky enough to make it back to Costa Rica!Rose & Glen's home is fantastic!
Ignacio
Ignacio
Amazing and incredible is how I regard this experience. What I love about renting special places on airbnb is experiencing a different type of house from the one you live on right now. Rose & Glen's house is just that. A treehouse in the forest, only comfortable and amazing.
The location is gorgeous, the view is fantastic. To the right it's pure virgin jungle, to the front it's the ocean, to the left more ocean. You are totally private but not alone. Montezuma is 5 minutes away by car.
The house was very comfortable and it's worth it alone for the pool which we used each day. The main room was great and the showers and bathrooms were perfect with lots of closet space. The secondary bedroom is in the back and even though it doesn't have air conditioner we discovered that it was perfect at night with two powerful fans and my mom who loves air co slept like a baby there. The kitchen was well equipped too.
The kitchen and top floor was where we spent most of our time, talking, eating and looking at the view. Each day monkeys, birds and iguanas showed up to say hi.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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