This place is undergoing remodeling. Too bad management didn´t mention, when I paid for the room, that the restaurant and bar would not be open, for the duration of my stay, there was no hot water for 4 out of 5 days, no cable TV, and the phone system to the room did not work for days. While I will admit I am more comfortable in the country than city, I was looking forward to exploring downtown San Jose. The first night, I was kept awake by never ending artifical bird sounds, as people walked the crossways on the streets below. Then there were the pistol shots the next night. When I asked to be transferred to an interior room that the staff indicated was very peaceful, I found out that it was facing a disco that played till early morning. When I spoke with the manager, he always had an excuse, along with a smile and shake of the shoulders. When I asked for an additional discount he pointed out that surrounding hotels were much more expensive, and he was right. The only bright spot was a lady named Irma, who works there was very helpful when my phone had problems. Regarding the hot water, I learned that first the tank was broken, then the person who turns on the hot water waited until 9 am one day, which meant no hot water for hours, and 8 am the last day. So don´t expect a hot shower till about 10 a.m. Since I live where there is not hot water, this was a real bummer. When my room wasn´t cleaned I asked why and the response was, "we don´t clean unless you ask for it", but this was never made clear beforhand. Also, often the lights in the dark hallways were out in the evening, and I had to keep going back downstairs to ask them to put the hall lights on, so I sould see the key area and get in the room.