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Reviews (158)
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4 - 9 of 158 reviews
Reviewed August 18, 2016

Stuck here for a couple of days to attend a large group business meeting. A very GRAND hotel out of nowhere so it's perfect for the purpose...
The service was pretty good but the food was VERY bad -- however, I suspect it was due to cost-down of the meeting I attended but not entirely hotel's fault; the breakfast buffet as pretty on the other hand.
The room was old and and maintained well; however, the public area are not all that great. For example, the hall way to the swimming pool area had no AC (probably to save $$) and the spa area was dried and dirty (probably lacking of guest).
Interesting place; it was built to be grand but unfortunately with China economic soft-landing, the hotel probably won't last long...

  • Stayed: August 2016, travelled on business
    • Value
    • Location
    • Service
1  Thank Steven Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 5, 2016

The hotel is a resort located in a hot spring area with very grand looking from outside and inside. First class decoration with very fine decoration make you feel you are walking into a 6 stars hotel. Swimming pool and spa, out door activities are all available.
My previous visits (3 times) cost me about RMB 700-800 per night but my recent visit just cost RMB 400.
Occupancy rate is going down and the hotel has to reduce the room rate and to reduce a number of staff to maintain its operation, it is sad to see such a nice place not able to fill with guests. Having all these problem, the hotel is able to keep the room clean with a reasonable good breakfast and good service provided.

Room Tip: No need, all rooms are in a very good location
  • Stayed: August 2016, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Kwan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed June 12, 2016 via mobile

Stayed one night in an almost completely empty massive hotel. It looks like a palace from a distance but up close it's got a creepy deel to is. Airconditioning does not work, so it's 25 degrees in the room all the time. Wifi works ok. Requested a non smoking room, they confirmed and gave me a smoking room... since the lobby is an almost 5min walk from the room it was quite a hassle. I would say ok for one night, but not more. Not sure this is up to Hyatt standards though.

Stayed: June 2016, travelled solo
Thank Ivan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 6, 2016

From the outside the hotel looks amazing but how wrong I was.
We arrived mid afternoon. The hotel is in the middle of nowhere.
Upon arrival there was no porter or doorman to greet us.
It took nearly half an hour to check in with the language barrier as their English was very poor.
The hotel is literally falling to bits. All the railings are rusted. The wood is rotted. The rendering is cracking and the paint is peeling.
It really has to be seen to believed.
The Hyatt group really should be ashamed.
Will never stay here again.

  • Stayed: April 2016, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank baxter23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 29, 2014 via mobile

Mr. Hardy and his warm friendly staff set the example for all others in the hospitality business to try and emulate. My wife and I spent my 65th birthday there, and it was my best one so far. We have been to hundreds of hotels around the world, but this majestic palace was a dream which became our reality. We had the time of our lives and will go back again. Mr. Hardy and his staff was our birthday gift to ourselves. The only gift which could possibly be better is a return visit. Thanks for the wonderful experience.

  • Stayed: October 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Bradyyes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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