My wife and I stayed at HIlton Bora Bora Nui Resort for three nights following five nights at Hilton Moorea. We had a wonderful time at Hilton Moorea and were anticipating a similar experience at Hilton Bora Bora. The experience at Hilton Bora Bora started very nicely but later disappointment started to happen.
We flew from Moorea to the airport on a Motu in Bora Bora. Our travel package included transportation from the Motu to Hilton Bora Bora by Hilton boat and I recommend this option. You are met by a representative from Hilton Bora Bora who tags the luggage and then directs you towards the Hilton launch. It was a moderately small boat that held about 20 individuals maximum. The trip took about 20 minutes to Hilton Bora Bora. Upon arrival we were greeted by a musical group and directed towards a lounge area. Checked in at that area and given fruit juice and wet washcloth. Eventually we were walked to a motorized cart and driven to our room, 303 a over the water bungalow. We had to cross two bridges to get to the room. It is on its own small island. We looked at over the shallow waters of the ocean and could see the waves crashing on the coral reef..sometimes with a great loud thunder of sound.
Room 303: The room is much larger than the one on Moorea Hilton. It took us awhile to figure out how to properly control the air conditioning which was desperately needed that day. Bathroom is also larger than on Moorea. The fish in the water under the room were less in number and variety than we had at the Moorea Hilton. Mostly mullets. We did see one day some manta rays. Room 303 is very comfortable and we had a romantic dinner on the outside porch one night. The room was serviced without problems.
Food: We had a meal plan with breakfast and dinner. Breakfast was at the Tamure beach grill. You are seated in an area that has sand with tables on the sand. The breakfast buffet is smaller than the one at Hilton Moorea and food quality was not as good. One morning we arrived shortly after it opened as we had a tour and the breakfast bar was still being serviced. It still was not complete when we left. Staff were not as friendly or helpful as at Hilton Moorea. Dinner was either at Tamure or at Iriati, which needs a reservation. Variety of food is limited in both environments and food quality is OK but not inspiring and service again was not as nice as at Hilton Moorea. We met an Australian couple and he was a rancher who raised lamb and beef which was exported. He was not impressed with service or food either.
Ambience: As others have written it is an amazing property in terms of views and appearance and location. However, it is slowly decaying. For example, the walkway from the front desk to our room has a section which consists of tiles. In several locations tiles are missing and have not been replaced. This is a safety hazard as if you are not looking you could trip. There was a small drain opening in one section of the path that had no cover. Again, you could trip if you were not observant. I noticed just a tone of property not being maintained as well as it should be for a 4-5 star property. Part of the problem may be income flow....the property was not full when we were there in late March/early April and there may be a cash flow issue for repairs. Also noted on the main island of Bora Bora that several stores are closed, many of which are pearl stores.
Service: Service in general average and in a few cases below average. As noted above service in restaurants is average at best. When we went from our room to the front desk or restaurant we called several times for motorized cart service. Sometimes it arrived promptly , sometimes slowly and at one time it never arrived and we had to call again. After we returned from a tour we asked for a motorized cart to take us to our room. The front desk struggled to find someone and eventually one of the concierges was assigned to take us. Just as were ready to leave she saw some of the male employees talking together. She then went over to them and asked them to take us. She returned and said they were not interested. She said the male employees seemed often to be lazy. Interesting comment from another employee. Most helpful staff were the front desk ones.
Leaving: We did not know what time our boat was leaving until the morning of our last day. We had a 6:30 p.m. flight to Papette and the boat left at 5:15 p.m. We made it and it only took a short time to check in at the airport. Hilton was nice enough to let us use our room until we actually went to the boat dock.
Overall: I would rate the hotel as 4- because of service and food issues, along with the apparent lack of continuing maintenance in certain areas of operations.
- Official Description (provided by the hotel):
- Bora Bora... It's possibly the most glamorously famous island in the world. Bora Bora's legends, mysteries and romance lend an almost mystical dimension to its very name. The island rises up from the middle of the crystalline, multi-colored waters of its celebrated lagoon which is protected in turn from the ocean by a string of tiny coral islets. Suspended between turquoise waters and limitless skies, Conrad Bora Bora Nui Resort & Spa nestles in a sacred cove of white sand and majestic lava rock. Here you will find a sensitive blend of authenticity and luxury - the very best of Polynesian tradition combined with sumptuous comfort. A wifi connection is available for free all across the resort. ... more less
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- Also Known As:
- Hilton Bora Bora Nui Resort And Spa
- Hilton Bora Bora Nui Hotel Bora Bora
- Hilton Bora Nui Hotel
- Hilton Bora Nui Resort