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127
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All reviews front desk hi express snack machine no refrigerator or microwave cinnamon rolls walking distance room was clean cracker barrel hotel is great entertainment venues fiesta bowl seahawks game complimentary breakfast is the young lady late at night good nights sleep a bit annoying
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Reviewed June 5, 2018

have stayed at this location multiple times and have always seen a AANDRE when we checked. he is excellent!! He is very helpful, considerate of my accommodations and have fixed a huge problem we were having with a guest i had and myself. our company forgot to make our reservations and Aandre was able to accommodate and my guests and my family.. he makes this Hotel the best I have ever stayed at.. It is also right next to cabelas and west gate. lots of entertainment.

  • Stayed: June 2018, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Emily M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed June 1, 2018

Great location...walking distance to Westgate ( but they also have a free shuttle if it’s too hot to walk) and all of the activities available there. The property and rooms are in great shape, and the staff is outstanding!

Stayed: June 2018, travelled as a couple
Review collected in partnership with this hotel
Thank Rob M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary M, General Manager at Holiday Inn Express Hotel & Suites Phoenix-Glendale, responded to this reviewResponded June 5, 2018

Thank you for your stay with us and for sharing your experience with other travelers. We were pleased to read that you enjoyed your stay with us and we look forward to seeing you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 30, 2018

This is the second time our team has stayed at this hotel and we absolutely love it!! They have great service, clean rooms, close to shopping, and has an awesome pool! We will definitely be back next year!

  • Stayed: May 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank JVilla16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary M, General Manager at Holiday Inn Express Hotel & Suites Phoenix-Glendale, responded to this reviewResponded June 5, 2018

It is great to hear you and your team enjoyed your stay with us during your return trip to the hotel. We can't wait to have you all back next year.

Gary M.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 30, 2018 via mobile

LOVEEEEEED IT! We checked in with Andre and he kept checking in with us throughout our stay. He was so friendly. The breakfast lady with long hair was also very nice and patient :) everyone here is nice which is very important to me. The hotel is clean and perfectly located. Seems like the places we wanted to go is 10-15 mins away. My cousin needed a place to stay and booked the suite version of holiday inn. Also the pool has a nice area with plenty of setting and it’s clean.

Stayed: May 2018, travelled with family
Thank StellaMary27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary M, General Manager at Holiday Inn Express Hotel & Suites Phoenix-Glendale, responded to this reviewResponded June 5, 2018

Hello,

We love that you loved your stay with us!! We have shared your kind words with Andre and the breakfast staff and let them know about your praise for them. We hope to see you again if you are traveling back through our area.

Gary M
General Manager

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Reviewed May 1, 2018

The hotel was easy to find and access was great. The Hotel though was lacking in some of the things I expected to see. For ne there was no desk in the room for my computer, rather a table and a stuffed chair to sit in. Quite a bit different than what I usually get. The breakfast was excellent as usual and except for the desk missing everything was ok.

  • Stayed: April 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Xanadu345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Phoenix-Glendale, responded to this reviewResponded May 16, 2018

Hi Xanadu345,

Thank you for your stay and for taking the time to share your experience with us. It is great to see the high rating you've given on most aspects of your stay.

It is our goal to consistently provide superior service and accommodations at our hotel and your comments about the room furniture have been noted. Please be assured that your comments will be forwarded to our management team to ensure our valued guests' needs and expectations are met in the future.

Again, many thanks for the feedback and for staying with us. I hope that you will consider us again if your travels bring you back to our area. Have a wonderful day!

Sincerely,

Connie D
Case Manager
IHGService

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